The Fixture Gallery

I am unable tell you about their products because I was not even welcomed into the store. I was referred to The Fixture Gallery by my contractor and I hustled to get there before closing, just wanting to run through quickly to determine whether I wanted to make an appt. I walked in with my family today at 3:50pm, knowing that 10 minutes was more than enough time to see what I needed to in order to determine whether I would come back. We could have been out in 2. The moment we walked in, a woman jumped up and said that the store was closed. I was very aware of the time and asked if it was 4pm. She looked at her watch, which must have been 10 minutes fast because she said that it was. There was no greeting, no, «so sorry, we are just about to close, but would love to see you back another time.» She was literally pushing us out of the store and locking the door behind us. I know because I came back to give her my feedback and the door was locked (still before 4pm). When I knocked, she ignored me the first time. I had to knock again before she would open. She had the opportunity to turn the situation around at that point, but continued to show that we were not welcome by ignoring me. You only have one chance to make a first impression… ours wasn’t a very positive one. I hope she finds resolution to whatever makes her unhappy in life as it sounds like we aren’t the only potential customers who have been treated this way.

Horrible customer service. Just went in to look at bathroom pieces and the sales woman was not interested at all in talking to us. Told us that she would charge us more unless we used a contractor, also gave an $ 8,000 range on a bathtub. $ 8,000 range. Really?

I am not able to review the products they provide, as I didn’t end up buying a sink here (mine had to match exactly another one in my apartment and it was so junky-​cheap and basic they didn’t carry it). However the fellow who helped me led me to find the right sink and really saved my neck! He was polite on the phone and I went in to see what they had; then upon realizing they didn’t have it, he was SO KIND and went through several ideas of where I might find the right one, and he even made a phone call to a provider to ask further.
He not only found the place I needed to go, he then warned me about the traffic that afternoon (apparently baseball madness around the stadium area in the city — and he wasn’t kidding, it was carmageddon that day) which led me there just in time to pick up my sink before the place closed for the day. Time was of the essence getting this project done and he made it happen for me — I really wouldn’t have had a clue where to go without him!
Terrific beyond-​call-​of-​duty service, THANKS SO MUCH SIR! I highly recommend them.

What a life-​saver.
I came here with a broken fixture and in need of some replacement parts. My boss couldn’t remember where she’d bought it and stopping in at a more local place proved worthless.
These people were fantastic in making the right calls to get me the parts that I needed and having them shipped directly to my boss’ house.
Will certainly recommend this place to anyone/​everyone.

Very helpful staff; it’s quite difficult to select an entire bathroom fixture set without professional help. Being a remodeling contractor myself; I was glad to have Michael at Fixture Store helping me to select the products for our bathroom project. I will be bringing my future business to them.

This place is great. Found it while in the midst of 2 bathroom remodels. Mike helped us and was so womderful to work with. He was very honest and assisted us in finding faucets, sinks and toilets that were all in our price range. They have working bathrooms, toilets, shower heads and faucets so you can test drive before you buy. Mike’s follow up and the delivery of the fixtures were flawless. I would definitely recommend this place to anyone remodeling a bathroom or kitchen. Very cool store!

I waver between 2.5 and 3, though either is pretty generous.
I’d been in several times before our bathroom remodel. Each and every time I was completely ignored by the sales staff which I then translated into, «Oh, look how lucky I am to have the whole place to myself and not be dogged by eager salesfolk.» I’m delusional like that.
So when it was time to order, I decided to save myself the frustration by handling it all over the phone. This approach had its plusses and minuses, to be sure.
We did test out the bathtub we wanted (a dry sit, if you will), and so I knew what model I wanted to order. That part seemed to go smoothly, and I ordered the rough-​ins that went with that tub as well as the shower door that «was the one that went with that tub.» Well, now I know that’s a crock b/​c you can put almost any shower door for a tub. Then there was a slight correction b/​c the first one wasn’t really the «one» that went with that tub. More on that later.
We had the tub on our front porch for at least a week before my contractor tells me that we should have ordered one two inches narrower. Our bathroom is really small so two inches is a big deal. Fine, I call to have the bathtub switched out, and I check out the new model online and all seems good.
When the new bathtub arrived, my contractor called me to say, «You’re gonna want to send this back.» Why? Because it’s only 17″ tall, something they failed to mention to me on the phone. Measure 17″ right now and see how shallow that is! Crazy.
So you can see where this is going. I called to get the old bathtub back, and this is when they decided to charge me for delivery. Whatever. It’s a remodel. I expected crap like that. And I hope to never have to go through this again.
Meanwhile, the «correct» shower door had been hanging out in its box in our hall FOREVER. When my contractor finally installed it, I come home to find the World’s cheapest, flimsiest shower doors EVER! It doesn’t have a track along the bottom so the glass doors swing into the bathtub unless completely closed. Ridiculous. Fixture Gallery did come back with a replacement solution when I complained, but I really wasn’t in the mood to spend another $ 500 (that’s what shower doors cost people, even crappy ones). It looks nice if you squint, and we just hope we aren’t cut to ribbons some day.
So that’s the long and short of it. If I never have to darken their doorstep again I’ll be a happy gal.

I visited the Fixture Gallery looking for a bathroom vanity. The showroom is fairly small, but a good variety of items were on display. My complaint with this showroom is the staff. I was «helped» by a woman who could not have seemed more disinterested in my needs or unhappy to be roused from her desk. I tried to ask questions, she just pointed to the photos in the manufacturer books, without even listening to what I was saying. When I asked for her card, she gave me her coworkers and said «I won’t be here» — maybe that means she’s moving on to something that might excite her a little more? Gosh I hope so. I might order from here as they have a product in stock I can’t find anywhere else, but they should work on their customer service.