The UPS Store

Do yourself a favor and don’t step foot in this location… After my personal interaction with the greedy and horribly rude owners who decided one day to hold my package hostage for a $ 5 ransom fee I came to Unilocal.What do I find but a long standing trend of exactly the same type of behavior from the owners. Previously over the holidays when picking up packages I brushed off their curt and rude demeanor.
Sad that UPS has its name associated with this particular establishment.

The owner is incompetent and beyond rude. I cannot recall ever working with such an helpful and abrasive person.
They’re also exceptionally slow. Two cashiers working, a line of three people and it still took ~20 minutes to get a UPS express envelope. I can only surmise that they moved the UPS express envelopes behind the counter in the hope that you’ll grab one of their $ 1+ manila envelopes off the shelf.
Do not give this place your business. Go elsewhere.

If I could give negative stars, I would! This is the worst UPS location! The owner is rude and unhelpful. He will charge you for every little thing! I didn’t have time to take my box and I thought the UPS store would be happy to tape it for me but he was offensive and charged me 2.50 just for that. He also told me to print a label from his public computer and failed to mention he was going to charge me a «computer use» fee! UPS should investigate this location and, for their own sake, get new management to save their reputation. My local UPS is much friendlier, and I like it, but after this experience, I’m much more inclined to choose fedex!

DO NOT come here for passport photos. Silly me for not asking the price beforehand but the going rate on the ave is about 8 dollars. Here I was charged $ 27 for four 2×2 photos. Save yourself a ton of money and go to the U district or Bartells.

This place charged me a dollar to tape my box. I know it sounds petty to complain about a dollar, but the guy was just rude about it, too. This is a shipping company. You can spare the .0001 cents that it costs for a strip of tape.

I have used this store many times. Always nice ppl and very helpful. Don’t know why the other reviews say what they say.

Ahhhh. This place is terrible. The first time I came in to print something, I wanted card stock. Took 15 minutes for the staff to figure out how to load it and print from the tray (which is okay, I had time.) But the man who owns the store gave me an attitude that it was my fault that the WORD DOCUMENTS I had were so difficult to get printed. Then I asked about personalized stamps. None of the staff knew how to order them. I gave him the display stamp I wanted. He told me that the company didn’t make it anymore (then why do you have a display for it??) I just blew it off and purchased and walked away.
The second time I went in, I thought I would save myself time and upload an order online and pick up in store. The UPS web site was accepting a 30% coupons (so like a 3 dollar saving off my purchase) and applied it. I came in for pick up and 1) he had no idea what order I was picking up 2) he proceeded to SCOLD me for using a coupon, because not all stores accept them and that I should «know for next time.» What next time? I won’t be coming here again.
Sucks because the quality of the print was great, but I can find comparable somewhere else.
Avoid this store if you care at all about customer service.

These people are incredibly rude. Seriously unbelievable for someone in customer service. Should have looked at the reviews before I went in.

the worst UPS ever. I returned the DHl from farfetch and the web said it is a drop off location. The Indian stuff said U didn’t pay my labor to help you. You should do everything by yourself. And refused to help returning. Waste time.

Owner/​manager is an a$$h0le. Hassled the guy before me, was inexplicably rude when I was just trying to return a modem to Comcast. Acted like every little thing he had to do was a world ending inconvenience. Continued on the hustle the poor sucker after me to pay $ 2.50/pg to fax. Highway robbery with a crappy attitude.

The other reviewers opinions of the owner are true — he’s rude and abrasive. I haven’t had them pack something for me so can’t speak for their ability to safely get things to other places, but I have stopped in there multiple times to drop off pre-​paid packages. The experience was sadly always the same: no greeting, little-​to-​no acknowledgement, and a «I’m doing you a favor» attitude.
Two stars only because they actually sent my packages out. I only use them because I live across the street and because I sent pre-​paid packages. I wouldn’t give that guy a dime.

The woman that was working there was really nice however the guy that works there is so rude. Makes going in there really unpleasant.

Employees are rude and slow. I came pick up a package and it took me 20 mins to wait for them to finish the first customers. The attitudes of the employees were so bad

Owner must be the most greediest person.
Went to print a pdf from a usb drive. $ 2.50 minimum fee!!! Are you joking?
Ups store on 45^th charges $.08 a page no minimum. Even go to any kinkos $.13 a page
Staff here was friendly no complaints with that.
Owner needs to shop the competition. Good lord. Actually I just did that for them, you’re welcome.
Never going to this ups store for anything ever. If they charge this much to print from a usb drive who knows what else they are price gouging.

Horrendous customer service at best. While they may be convenient, we as consumers have other options and this store should be avoided on principle alone.

One of the 3 stooges employees, Dustin B., decided to reply to my review: BIG MISTAKE. I’m pasting it below.
The message does nothing but reaffirm my previous review that the owner & employees of this UPS store are clowns who lack company knowledge:
i.e. the UPS website says this branch has a Saturday pick-​up time of 3 PM (
), I was told in person that it was 2 PM, and now this stooge messages me that it’s 1 PM. Even you guys are confused.
—
Dustin B.:
Hey, so I guess I’m one of the «three stooges» that you reviewed down here at the Roosevelt UPS Store.
Saturday air pickup is at 1pm. Anyone who told you differently was mistaken, though I was one of the people in the store so I find it difficult to believe that either I or my associates would have told you differently.
Also UPS Stores are franchised (this means INDEPENDENTLY OWNED AND RUN), and as such we do not have communication with other stores in the surrounding area, nor would we know what time their regular pickups are. We were doing YOU a favor by trying to figure out which location may not have had their pickup yet.

I’ve used this store several times for shipping. They are fine for shipping things. But I had a similar experience to a previous reviewer when I tried to get something notarized. My lawyer had told me that everything was okay… but the owner/​notary argued with me and wouldn’t sign my legal documents. I’m going somewhere else for a notary. Also, in my experience, they do not take packing peanuts as a previous reviewer had stated.

I went there at 8:30 am… supposed to be open according to the hours posted on the sign on the front door… nobody there… doors locked… lights out. I called the phone number… no answer… no message. I located an alternative store. When I asked the owners at the other location if they knew what was happening at the 65^th Street store, the owners told me that many disgruntled customers had made the same report. UPS needs to get rid of this owner altogether. Very inconvenient.

They accept and reuse packing peanuts from shipments I get.
A few years ago they had a perfect and cheap cover for my old iPhone — random find!
A little grumpy sometimes: they want you to use your own damn tape or you need to buy their tape.
The reviews for this place seem unusually harsh and a little unwarranted… I bet there are a ton of happy customers that just haven’t had the time to write a good review because it is a UPS Store!

I was looking for a post office around Ravenna /​Greenlake Area. However, it was pretty late on the Saturday just before Christmas. After finishing massage, my therapist told me about this store. Therefore, I stopped by around 4PM. They were still open.
They not only have their standard UPS service, but they also have the US post office service. I had a certified mail that needed to arrive to my old landlord by the following Monday. And, yes, the letter arrived on time.
Since this UPS store is in a shopping plaza, there’s parking designated to the store. Or, you have the option of parking along the street. Either way, it’s very convenient.