Chili’s Grill & Bar

Generally we like Chili’s, though we only go to the one near our house once or twice a year. We met our daughter at this Chili’s location for lunch, because we were going to a place near Seguin afterward. This is one Chili’s we will never return to. The waitress was okay, but most of the rest of the experience was terrible. My wife and I got burgers and fries, and my daughter got chili cheese fries. Our burgers were dry and tasteless, and all the fries were cold. The place was filthy. My daughter’s tea arrived in a glass that was dirty on the outside. Her food arrived on a plate that apparently had been set on another plate, since it had food smeared all over the bottom of it. Stay away!

Came here at 6 last night and it took 5 minutes before we were greeted. Should have ran! We sat down and waited another 10 – 15 minutes before anyone acknowledged we were there. Ordered our drinks then the real wait began 45 minutes later we finally got our drinks. Another 20 minutes later our food arrived cold and wrong. By this time we were so hungry we couldn’t wait for them to take it back to fix it. We sat at our cleared off table for another 10 minutes waiting to ask for our check which was also wrong. We were charged for games we never played. It took over 2 hours for 2 people to eat a very simple meal. I will NEVER go back here!!!

Came in 9:30p.m on a Saturday. I only wanted a cookie skillet dessert. I sat at the bar area. My waitress was flirting with a group of guys at their table. Took about 10 minutes before she came and got my order. When their table was literally right next to mine. (arms reach). I waited 15 more minutes to get my water. It was 10:10 when i got my dessert. Waited another 15 minutes before she came out. I never saw her working asking other tables. When she did all she did was chat instead of checking on other tables. I gave her my card and i didnt know it took almost 20 minutes to swipe a card. I left around 10:50. So to eat a dessert it takes a little over an hour.

Never been to a place that is this slow. Takes them 45 minutes to get a salad, and I am sitting on the bar. Now I am late and cannot even leave. People are getting too drunk at the bar, cursing out loud and this is a family restaurant.
Update — did not get my food for one hour and left without eating… First time this has happened…

The food was okay, although the tables were dirty when being sat down. The server was nice but very weird and forgot a few things from time to time. The managers were eating and we had been wait for about 10 minutes for food and didn’t care for that.

Love the food here, most of the time. Service, is usually pretty good, unless they are understaffed, then you may wait a while. overall we will eat here again, afterall that skillet chocolate chip cookie is amazing !!!

I usually go to chilis on special days such as holidays or my beautiful niece had a dance recital, etc, and it’s always… nice. we recently went just because my boyfriend has been going out to things without me and he wanted to do something with me. We sat in the lounge area, server was Karen, and it was the absolute best ever. She was the greatest and so helpful! And the food was beyond delicious! We have now decided to go be in her section every other Friday night and have us a 2 for $ 35.

Sit at the bar!!! Awesome. Matt and Justin are pretty spot on. 2 for 20 is always a sure bet

As good as any of the other Chili’s we’ve been to. Service was great, and our food was excellent. Great place!

Not impressed with the service or the food.
Food took about 30 minutes to arrive and wasn’t really hot. There was 3 other people with me and no one was completely satisfied. The food was not very good… we had tacos with rice and black beans. Everything tasted like it was out of a can. So I feel like I paid way to much for what I got. Not returning to this location since this is the second time I have gotten bad service and food.

Crap service. Crap food.
We had a party of 7. And it wasn’t too busy for a Sunday afternoon.
The waitress was ok. However…
After placing our food order, it took 37 minutes for it to get to our table. 4 of the 7 orders were cold. We complained to the waitress. She took the 4 orders back to the kitchen. Instead of getting the replacements done quickly, it took another 20 minutes. So basically 3 people finished their meals while 4 people finished there’s much later.
We called the manager over and he said he would look into things and he’d get back to us. He didn’t come back until we flagged him down.
They should have comped the entire bill. They comped the 4 orders.
Crap. Crap. Crap.

Worst food, worst service, it almost like nobody hears you. Never going back. It use to be good years ago, when they opened till about year and ½ ago but now forget it. Seguin really needs a good place that will serve anything.

will never visit this location again. Very very poor service, Food was bad we had to send the chips back twice as they were just dripping in grease, my coffee came in a to go cup and my creamer in a bowl, The wait for food was nearly 45 min, and our server came by once to refill.
very disappointing

Santa Fe Chicken Salad was drenched in salad dressing. Lettuce was wet and soggy from not being strained properly. The service was slow but the waitress was nice and after the taste of the salad it was nice to pay quickly and leave.

They are reusing our glasses for seconds. Apparently there are no cold glasses so they have to recycle. They ran out of Miller Lite draft… come on people you knew Friday would be busy. It took almost 15 minutes of me sitting at the bar to get a drink and I had to ask for it. Totally unorganized I have never seen a chilis run as poorly as this place. Unsatisfactory, the bartender Justin seems to be lost and have not a clue as to what he is doing. SMH

Sit at the bar. The service is awesome and the bartenders make sure your food is hot and just how you ordered it. we love Justin and Matt! They are attentive and never leave us hanging even when they are slammed. Seriously, just sit in the bar!

Well where do I begin…
We walked in and the host didn’t great us or ask how of us there were. (It was only my husband and I) The host just walked off without saying a word to us. So someone else who was sweeping asked us how many and then were told to wait. We waited for 15 minutes. The host was never at the front. A family of about 5 walked in waited about 5 minutes but the host never came. So they left. As we were sitting there someone from the back came out and was counting all the tables that were dirty. He went back in the back and was yelling.
Finally the host came to seat us. Probably because I put my purse on my shoulder and got up and moved to the door. As we were following the host was passed up about 7 tables/​booths that were clean and empty. When we sat down at the booth the table wasn’t very clean. The host just left without saying anything.
On the bright side our waitress came to our table very fast and took our drink order when she came back we ordered chips and salsa. She came back very fast and we were ready to order. She checked on us often always making sure we had full glasses. She was friendly and good about making sure we had everything.
The food was great. My husband ordered the classic sirloin. Lol he thought it was delicious. I got the chicken enchilada soup. It was so good.
We will probably be back but it might be awhile. They really need to get the host duties down.

This was the worst Chili’s location in the country by a mile! The service was atrocious and a total joke. We should have known when we all sat at the front of the restaurant without a host to seat us for 15 minutes. My mother ordered a 2^nd beer with lime and received it 20 minutes later. The food was far from special and I’m sorry we ever thought we could celebrate a birthday dinner at a place like this. Please don’t waste your time ***BEWARE***!

had a great experience here in the seguin chilis location, fast friendly service and good waitress interaction, we tipped well for her great service, enjoyed visiting with family while enjoying a good steak and sides.

kitchen was very slow to bring out the food. The burger was flavorless and unimpressive. Someone told me that Chili’s actually has a good burger which is why I went and it validated why I don’t go there but once every 5 — 10 years.
With all the specialty burger places around this a last choice. Stick to the one thing they do well which is the skillet queso.