Michaels

One thing that bugs me as the door open is the strong potpourri smell. It hits me like a log each time. This small store has a lot of items. I mean a lot for a small space. I always use a coupon when coming in to buy something. Always check their weekly specials. Sometimes they run one day specials which can be almost 70% off. I don’t find everything I need but they have a lot more things then some. Worth visiting if your that crafty and creative person.

Whatever you do friends, DO NOT use Michael’s framing department in this store. I spent almost $ 700 on 3 frames and two of them had to be reworked 3 times. The frames didn’t align at the corners and they tried to tell me they could «putty» it. Ummmmmm. No. So after 3 trips, it was finally right… UNTIL we got them home. While the frames appeared square but they were actually about 1 inch longer on one side and they put the artwork in the mat off by 90 degrees and it looked horrible. All of our guests noticed they didn’t align, but I didn’t want to lug the large frames all the way back to the store again and I was OVER their lack of service and quality.
It took me almost a year, but finally got fed up and took them back to be fixed. Was told by the manager, Diana, it could be up to 2 weeks to fix them. 2 weeks. To open the back, turn the artwork, and re-​adhere the paper. 2 weeks. For their error. So I’m back at the mercy of Michael’s and their poor quality and service after spending a fortune and lugging the large frames back and forth.
Friends. Trust me. Don’t use their framing department. Go to Hobby Lobby.

I love this Michael’s for a number of reasons.
It’s location is great for me (located in the old Borders Bookstore in the Forum).
If you need to have any custom framing, custom mats cut, or just need some suggestions for frames in general, Tuesday (yes, that’s really her name) is A-​MAZING. She helped me with a number of projects and all of them turned out wonderful many thanks to her. I also found Taylor to really helpful when I needed to find some arts and crafts products for a project. He got what I was going for and was very enthusiastic with lots of ideas to boot.
Everyone I seem to encounter here seems to really honestly love their job.
The only down side that I see here is that it is smaller than almost any other Michael’s I have been into. All in all I would (and do) continue to go back. :)

Crop night on the first Saturday if every month from 3 to 6! It is 5 bucks and you get a professional to help you with ideas as well as be able to use their fun stuff including the cricut. The store is always clean and the employees are super helpful. If you get their app for your phone (it’s free) then you can get some great coupons!

This rating is just purely based on customer service. Not from all of the employees, I have had this one younger gal help me twice and she was completely pleasant and willing to help, problem is I think she is new to Michaels and not a transfer because she didn’t have any answers to my questions and had to ask someone else… I won’t go into details of my two very bad experiences because this review will be longer than anyone will be willing to read, but basically this guy that appears to be a store manager was pretty snappy with me. I felt like I was an employee and not a customer… Also there seems to be tons of workers, but when I have a question it’s a mission to flag someone down! Of course I will go back because it’s Michaels and let’s face it, sometimes we just have to shop somewhere because of the products needed but yet just go into it knowing not to expect the best customer service…

This store opened around August 2012, but just visited it recently. The one thing that caught me off guard was the size of the store. It seemed very claustrophobic, the aisles were very narrow – something that turned me off pretty quickly. It might have been because they were restocking the shelves during the day when there were quite a few people in the store. I’ve been to a few Michaels stores throughout the country and they were more spacious and not so «thrift store-​like.» Customer service was good and prices were about what you would see at a Hobby Lobby.