Pizza Hut

I live in Severn and I ordered my food at like 845 for delivery and the food never came an hour and a half later so I called and they were like we don’t deliver to severn past 7 for security reasons and I was like wtf and they already charged my card and I’m so freaking hungry and they didn’t even offer me anything #badservice

If I could deduct stars I would. It’s Pizza Hut so I’m not looking to be blown away by taste or anything. I know what I’m getting. Customer service however, would be a little appreciated. I ordered delivery and part of the order was wrong. It happens. So I call and report the mistake and am told that it will be fixed immediately. 45 minutes later I call to ask about my yet to be delivered correction, and I’m told to wait 10 more minutes. So I wait 15. Call again, and I’m assured that the driver just left. This is a half cheese half pepperoni by the way. 10 minutes later, the guy finally shows up. The correction pizza looks like crap, and is slid to one side of the box. A sign of obvious mishandling. All in all, over an hour I waited for a mistake made by the store to be fixed, and then the driver actually looked at me waiting for a tip. Won’t be making that mistake again.

Worst customer service ever! They Sat us then ignored us for twenty minutes! If I could I would give them zero stars.

The worst service ever! Called in an order. Waited an hour, then was called to give credit card information again and was told that it would be another half an hour. The guy told me that my order would have gotten there on time but the driver returned back to the store only for the manager tell me that my order never even left. Who to believe? I’ve never had such a bad experience at Pizza Hut until this place.

I love pizza and I sure do love Pizza Hut, except this locations fails to meet the expectations. Every time I order pizza I like to add «extra sauce» and literally my pizza when I get it, has barely any cheese and any sauce. SO bad you can see the dough with the scarce amount of sauce. It’s upsetting because the pizza isn’t the cheapest you know. Why pay $ 20 for pizzas that aren’t quality checked and expertly prepared?! The only pro I have is delivery is usually very quick. Please pay attention to customers needs because if I could I would not even give you a star.

We ordered delivery and the wait the was over an hour. The pizza looks terrible. You would almost think it was reheated. The dough was sticky and the cheese broke off. They also gave us the wrong soda. We got papa johns immediately after. We won’t be ordering here again.

S-​L-​O-​W… Waited at front to be seated for 15 min. Waitress kept walking past us, not acknowledging our presence. Finally I had to stop her and ask if we could seat ourselves. She asked if we wanted a booth or table. I said it didn’t matter, so she sat us at a table with no menus or silverware. After another 10 min, she came over to take our orders, but we still didn’t have menus. She gave us menus, but we needed time to look it over, so I asked her to come back after we’d had a chance to review the menu. During that time, I overheard another guest ask the same waitress about their order — they had been waiting over 40 min for their food! I was about to leave, but my daughter really wanted to use her free pizza coupon from school. Shortly afterwards, another waitress came over to the table, who asked to see the coupon. She informed me that she would be our waitress. I gave her our order. She was friendly and seemed more outgoing than the first waitress. While waiting, I overheard another customer walk to the front and ask to speak to a manager. He also had been waiting for his food for 40 minutes. It took about 20 minutes for our food to come out. I could tell that the previous two customers were really upset though, they eventually left. I guess I’m fortunate that we got the waitress that we got, because she was very responsive and our food didn’t take that long to come out. Our experience when we first came in, however, was terrible.

I have only gotten delivery from here and always used online service because they always have coupons I can use.
Their food is okay and their delivery service is good. They do charge $ 2.50 for the service. Always less than 30mins. So far no problems with their service speed.
My kids love their thin crust pizza.

Let me start by saying. my fiancé was right (I will make sure to point this out to him since that doesn’t happen often)
my fiancé is right because he said that pizza hut is not good and hates when I suggest that we go there. We are from NJ so he says that it isn’t REAL pizza (along with the other 2 big name chains). While I don’t think it is great, I like it best out of the chains. For some reason I have been wanting to order from there recently since I do like their pan pizza. Since my fiancé was away for dinner tonight, I thought I would order pizza hut without him.
While I like the pan pizza, I decided to go with the stuffed crust pizza. I used online ordering. I ordered at 5:59 pm and received an email saying that my pizza would be delivered at 6:53pm. I live on fort Meade, so I thought that was a bit long since it is only a 5 – 7 minute drive to my house, but whatever, The deliveryman didn’t get to my house until 7:20pm.
First, their large pizza is more like a medium when compared to actual pizza shops. I could tell the pizza had been sitting for a bit by looking at the appearance of the cheese (you know what I’m talking about). I also noticed that the cheese from the crust had also baked out of the crust onto the pizza. kinda defeats the purpose of a stuffed crust pizza. When I bit into my pizza it was cold and with an extremely thin crust. definitely not what I was expecting or remember from pizza hut (I hadn’t had it in several years).
I might try ordering one more time from them, but sticking with the pan pizza, but that would be if I am just feeling too lazy to go pick up an actual pizza from the shop in the same shopping center as them.

I tried to place an order online, but having trouble, I called the store. That’s where the real trouble began. They refused to honor the offers advertised on their website, and when I questioned the manager, she hung up on me. She stated the deal ended the prior day, and when I stated that they should honor deals posted on their website, she simply hung up. I called back and was told her name was Christine, then Crystal. I’m a huge Pizza Hut fan, so I’m so disappointed that the closest one to my new home is run by unprofessional people. I’ll try other pizza places because I can’t give business to such rude people. Completely disappointed.

Nice fireplace, clean, organized dining, and friendly staff. I used to like Pizza Hut when I was a teenager. I like pizza then, because I can eat them. Now, I get sick just thinking of pizza again. I have outgrown pizza so it’s been a long time I have been in any Pizza Hut restaurants. With the new pizza type introduced today, called a big pizza slider, it reminded me of the Pizza Hut I used to like. It’s already sliced for you but its small like a bagel size and less fat and calories. The round edge was crusty and its deep dish pan was good.

Never ordering from this PH or any other ever again. Not only was my order 35 minutes late, it was barely warm and totally under cooked! If I had wanted to bake my own pizza, I wouldn’t have ordered anything!

The pizza is great if you can get there in time enough to capitalize on a deep dish. Many times they run out of deep dish pizza which spoils your evening of that is what you have in mind. I find it concerning that they do not keep their inventory up to par.

I’m writing because I love pizza hut wings. I like to go on Wednesday for the 50 cent wings. I always order them well done or extra crispy. Then I go home and eat wings with Natural Light ahhhh yummy.

Review is for Delivery
Its Pizza Hut so it is alright from here. Average wait time is about 30 to 40 minutes and I always use the online service.

Dude, it’s Pizza Hut. You know what it tastes like. If you don’t, then you’ve been living under a rock or somewhere not in the US. Point is: You know that you either like it, tolerate it, or hate it by now, so that’s not what this review is about.
This particular location was excellent. The bathrooms were moderately clean, the waitress was very friendly and offered lemons in our water (Made me feel fancy). She wanted to be sure that everything was perfect. When our steak, bacon, and banana pepper pizza came out, she told us she thought it looked sparse on the steak and brought us an additional bowl of fresh, hot steak. Mmm. Love me some steak. Now it’s possible that she just played us for a good tip, but if so, she did a good job.
Also, it’s hard to beat $ 10 for any pizza any toppings. They didn’t come out sloppy looking, and I have certainly tasted worse. If you’re craving The Hut, I’d come here.