PetSmart

Shame on Petsmart. You don’t REALLY care about animals. Smh
I am so ashamed of pet smart in Sewell N.J. At 12:30 this afternoon my wife and I were coming out of pet smart noticed a girl standing in the parking lot so I went over and down by her feet was a 5 – 6 month old kitten that some one just ran over and took off, so the girl and I shaded the kitten lying on the hot asphalt as her cousin ran in to pet smart to get the vet, he came out about 5 minutes later and he said the vet said theirs nothing they can do, they wouldn’t even come out to look at it. It had two broken legs and we didn’t want to move it but had to so another woman had a roll of paper towels and we had the cardboard bottom that our dog food came in you I padded around the kitten and slid it onto the cardboard but I didn’t even get to the truck and it died. The whole time being about 25 minutes in pain. So we took it down the street to Bethal Mill Animal hospital and offered to pay to have it cremated, they said no they will take care of it and thanked us for caring so much. So thank you to Bethal Mill animal hospital and shame on you pet smart.

I usually don’t go to big box pet stores, but I was very impressed by this location, with dog daycare, training, grooming, boarding… never seen anything like it. But I am writing to talk about the kindness of the staff. I was helping to transfer a rescue dog to his new home and drove 2 ½ hours to this location. The new owner was coming up from Maryland and was rather delayed. The manager took extra care to bring my dog ice water and the staff was all very nice to us as we hung out and waited.

Very pricey, and I usually go to boutique pet stores! I won’t buy dog food here as they do not carry true high quality foods. You can get just about anything you need per wise, but truly, the target is about ½ block up the street go there and save a bunch of money.

amy the assistant manager is a real unprofessional manager, DO NOT BRING YOUR DOG HERE. THEY ARE MEAN, and when the groomer grabbed m y dog and tried to cut her nails, and i protested the treatment, they told me i was not welcome there any more. they dont know how to cut dogs, they mistreat them in the back, the manager of the grooming department «arlene» is a basket case, and tries to be y our friend, then mistreats you and the animals behind your back. Very very unprofessional. Rude and ignorant. Does not know any of the coupons, when asked if they honor, they will tell you no, they are too lazy to do your dogs.

So I took my dog to the pet hotel at petsmart in Sewell. From what I could see, the facility was nice. I had my dog stay overnight and get groomed in the morning. I picked her up in the early afternoon. Everything seemed fine when we saw her. They did a great job grooming her (I have a husky so it’s no easy task). Then we walked outside and as soon as we got to the mulch area she released her bladder which took longer than usual. Then she immediately had a bowel movement. To me, this is unacceptable. Who knows how small the area was they were keeping her in so she wasn’t able to release herself or the last time she was taken out to go to the bathroom. I won’t be taking her back.