Steak ‘n Shake

Slow, slow, slow! I waited for 10 minutes at the take out counter while the few employees that were there standing around talking didn’t acknowledge me. Need more good workers at this Seymour location.

Absolutely the SLLLLLLLOOOOOWWWWEESSSSSTTTT Steak ‘N Shake I’ve ever been too. I’m from Seymour & I wish I could say this is a one time mishap but sadly, it isn’t. Multiple visits and I swear the service is getting slower and slower. We sat @ our table @ 6:10 and it’s 6:45 and we still don’t have our food… Yes I’m writing this review as I wait on the food because I find nothing more entertaining than how bad this service is. Food is usually good when we get it… But IF we get it!

Steak n Shake is a great alternative to fast food, but when we visited this location today, it was a terrible experience. It took the staff 5 minutes to greet us and another 10 minutes to seat us, in spite of the availability of several open, but un-​bussed tables. Our waitress, Tanya, took our order and went for a smoke break in her car, then, while our food was waiting in the window, she said, «I just talked to the cook and your food will be up shortly.» (She didn’t actually talk to anyone.) Then, 15 minutes after we had ordered our shakes, she finally made them. And then our food came out. Overall, this looks like a poorly managed location with a manager that lacks the experience or drive to manage his team well. There were two waiters, one middle-​aged woman and a mod 30’s man, who appeared to actually be working hard, the rest were busy eating or talking in between serving customers. Most of the un-​bussed tables remained that way, even though there were several people waiting to be seated.

The food here tasted pretty standard as far as I could tell. My issue is more with the ridiculous service. The drive through is below average speed wise.
I don’t eat a lot of fast food, but I know when I order a whopper it comes with a certain grouping of toppings. If I get a double cheeseburger at McD’s it comes with the ketchup, pickle, onions whatever on it. Great! So I came to this place and ordered a steak burger. They didn’t ask what I wanted on it so I assumed it came with some stuff on it. The burger was totally plain. No ketchup, no mustard, no lettuce, no nothing. That was partially my fault. The burger was half off the bun, that could have been put on a little better, especially with no toppings.
Aside from that, the person at the drive through told me my order was $ 4.04. I drove up to the window and handed them a $ 5 and a dime. They took the money. I got my food. Then they gave me the dime back. Nothing else. Was my food exactly $ 5? Was it like $ 4.84 and I heard them wrong, and then didn’t get change?
Like I said, this drive through is slow. I didn’t want to waste anymore time by inquiring about this, considering it was less than a $ 1.
Considering my burger had no toppings, it wasn’t that bad. The bun was very buttery so that helped. The cheese fries I also had were pretty awesome.

This is the best steak and shake ive been too. I drive i-​65 alot and this restaurant takes the cake from louisiville to gary. Quick, friendly, clean.

Drive thru is brutal. Takes forever. No organization. I would not recommend this place to eat.

It’s a great little place with awesome service, amazing food and kick butt shakes! Clean, friendly and inviting. I will definitely be returning

I am disappointed I can’t rate this zero stars. So after a long drive, my husband, friend, and I stop at the steak and shake. We get passed by 2 managers standing at the front and then finally get seated from a busy waitress. We sit and have time to figure our entire meals and both my husband and friend used the restroom before our order was taken. Finally our waitress shows up. I order for the table. Drinks and all. She leaves and comes back with our drinks and spills my husbands soda all over him. She says «you guys can move if you want.» No urgency to clean up, help us move, or apologetic. We move over as she gets him another drink. This mess was not cleaned further. It remained a mess with soda all over the floor until the very end of our meal and after we left. She comes back with my husband’s and friend’s meals and says mine is coming out. That was fine. 20 minutes later, my food comes out. My friend and husband have already finished. I eat my meal. I then see another waitress come by (same one who seated us. she’s been by a few times by now, but I never saw our waitress between eating) and she slips with food in her hands on the puddle of soda our waitress left unattended and not cleaned up. This waitress brings out a wet floor sign. This was an atrocious experience. I told a very uncaring manager of our experience and her response was to take 5 bucks off my meal. To wrap this unfortunate decision to eat at the steak and shake, I will quote my husband, «I even had to pay for the drink she spilled on me»

Quick and tasty — steak and shake is the best chain hamburger in the south/​mid west.

Burger n fries were great… service a little slow but they knew it and comped my soda… I’ll be back! Now I see why the parking lot is always full…

Had a very good burger and fries from here today. Instead of the normal bun, I had them sub in a pretzel bun from a sandwich they offered that I didn’t care for. That bun and meat from a double was very good.

Loved the milkshakes here, I would give them alone 5 stars.
The food and service not so much.
Go thru drive thru for your milkshake and you will be in good shape.