Michaels

Canvas is basically all I get here and it is usually pretty disorganized and not normally in the right place. Twice I have brought canvas up to the register that didn’t match the price that it was by on the shelf.
If you are going on a day when they have a big sale I recommend going early as they had ran out of quite a bit of inventory by the afternoon.
Coupons are your friend. If you are shopping here without one, you are doing something wrong.

I do not like this Michaels. Even though it is conveniently located, it’s my last resort. The African American cashier with the buzz cut and nose ring is so rude. This store is always messy and dirty too. The Rochester store is so much better.

Memories are what sometimes helps me get through the day. Well, memories and an obscene amount of food. When I don’t have the time, or I simply can’t pack in another calorie, I run to my favorite memories to get me by. Shopping at Michaels is but one of those happy memories.
I’d been to Michaels a few times in my younger years, but it never seemed like a store that I’d spend very much time in. I’m not very artsy, and unless I needed a picture/​poster frame, I didn’t really think about this place. Then, after buying my first home, my mother suggested I come to Michael’s for my very own Christmas tree. Hmmm. «Not a bad idea,» I remember saying.
I headed over to Michaels, and suddenly I was transported back to my childhood. During the holiday season, Michaels looks incredible inside, and they are filled with tons of Christmas decorations — trees, wreaths, ornaments, and knick knacks of all kinds. It’s not Bronners, but it was nice going into a place so seemingly full of Christmas. But that wasn’t 100% accurate.
It was maybe a week after Thanksgiving, and for some reason people were not in a very Holiday Season mood. The Spirit of Christmas was simply not present in Michaels that day. Grumpy person after grumpy person waited in line with scowls on their faces. Everyone looked extremely angry about something. And listen, I’m the first one to get upset when waiting in line for something, especially long lines, which these were. However, that day I wasn’t upset at all. I don’t know if it was because I expected long lines due to the time of year it was, or because of my excitement shopping for my first Christmas Tree, or something else entirely; all I know is that I was very relaxed and happy.
I picked out a tree, tons of lights, ornaments, and a few decorative holiday pieces, and got in line. It was unbelievably tense. Now again, I understand anger and didn’t think it was my place to say or do anything as I waited. Then the woman two spaces in front of me came into view. She was treating the person ringing her up like trash. Just verbally abusing her, and being a 21^st Century Scrooge. The employee not only put up with the abuse with a smile, but remained appropriately helpful and chipper. I couldn’t believe it. As the rude woman continued her assault, I didn’t even notice I had, somewhat loudly, began singing Christmas Carols. Before I knew it, the lady in front of me sang along. Then people in the other lines began singing as well. Just as fast as jolly old St. Nick shoots down your chimney, everyone within my eyesight was singing along. Customers, employees, children. It was a CHRISTMAS MIRACLE. Did the rude lady sing? No. No she didn’t. But when she picked up her last bag, adding it to her cart she turned around and apologized to the employee, gave her a hug and said, «Merry Christmas.» I’m not a very sentimental man, but that was maybe the most genuine emotional response I’d ever seen from another human being.
Sure, I’ve been to Michaels plenty of times since then. I grab picture frames (which make great gifts by the way) when needed, decorative pieces for whatever holiday is coming up, and every once in a while some sewing materials. Every time the employees are helpful and polite. Every time I leave with just a little smile on my face; not just for the pleasant shop Michaels is, but also because it reminds me that even when we are at our worst, sometimes having the love and friendship of your community can shake your from your apathy, and bring you back to a place of caring.

I could spend all day there and spend a ton of money! I was there yesterday to get some gerber daisies to make a wreath I saw on Pinterest. Wish I had more time to craft! I love that they always have stuff on sale and coupons. You never have to pay full price for anything between coupons and patience. They have super cute seasonal décor and anything you would need for kids school projects.
Customer service is a bit touch and go. I think they have been in business long enough to know when they need more staff, but since that’s probably the weekends, I can see it being hard to get weekends only staff. It’s not bad enough to keep from shop there! I Michael’s !

Customer service needs improving. Hobby lobby is across the street has way more and is less expensive. I’ll be sticking to hobby lobby.

The customer service here is deplorable. They have a «customer service» desk which we waited at for 5 minutes before being told «we don’t provide service at the customer service desk. Huh?!? No, stand in the 6 people deep checkout lines to get help. Well, there are other craft stores out there.

This Michaels is by far my favorite. I craft constantly and I always find everything I need, and if I don’t the staff are easily accessible. They do get really busy because of location, but this isn’t a fast food drive thru. Sometimes you gave to wait in line a bit. Oh well. This store is always clean and organized. Good size clearance section and frame section too. When you need seasonal they have a wide variety in a big area for you. I prefer to come here over other locations. I have not problem using retailmenot coupons here either.

I went here to purchase a gift card for my crafty daughter.
1 register open & it doubles as return /​exchange desk, all the while the line grows to 4 people.
I’d expect better at 1pm on a Wednesday.
Poor customer service. .

Ten days before xmas and you are not open before 9, bummer. Good deals when u get in the store I’m sure.