The Learning Experience

I absolutely love TLE, and so does my daughter I don’t even know where to start, the facility itself is amazing as well as there curriculum, they do an excellent job in preparing them for kindergarten both academically and socially, I mean they work on reading, writing, Spanish, sign language, computers, manners, they even have an exercise program! Everyday she’s coming home telling me something new she’s learned, and she’s so excited everyday to go to school. In the two years I’ve had my daughter in daycare this is the first place I have not a single complaint about, as well as the first place she’s never cried when I drop her off (drop offs are so easy now). I just wish I’d found them sooner! I could write about this place for hours but it’s one of the things you have to see, I guarantee you won’t be disappointed, hands down the best child care center around, and I’ve seen tons!

All of my children go to this daycare and I am so glad they do! I can’t believe how far they come in learning numbers, colors, letters, and even potty training! I would highly recommend anyone to go to this daycare who wants their children to not be «babysat» but actually educated. I feel their curriculum is over the top and has already started to prepare my son for kindergarten. My children are nothing but excited to go to school everyday! They talk about their teachers as if they were their best friends. Thanks to them my children have a second place they call home :)

This is a great daycare! My son is very happy at drop off and all of the teachers seem very loving and kind. They post pictures on a private facebook page so that all the parents can see their kids having fun, smiling, and doing different activities. What I really like is all the events that the daycare holds. A trick or treat night, a Christmas play, and there are always different ones being held. Holly and Heather are directors and they are very kind. Both of their children go to the daycare and they are both very helpful with parenting tips or any advice. I really feel secure that my children are happy and safe at TLE. Sometimes I see some of the staff when i’m at the store or a restaurant and they always run up to my kids and hug them :) Every night when we say night prayers my son says «Night night Tara» (one of the teachers), along with several of his classmates.

I will be remised if I didn’t warn parents about this facility, the owner and the staff.
We decided to put our 14 month old son in daycare so that he could learn in a more structured facility. The staff was friendly and helpful when I was there. I was allowed to stay as long as I wanted to ensure my son (and I) was comfortable. All was going well.
One day, as I was dropping my son off I saw a little girl in his room eating another little boy’s yogurt as he was eating it. The little girl had thick green snot running out of both nostrils into her mouth as she was eating and dipping the spoon back into now what looked like a community cup of yogurt. The room aids laughed and commented how cute the situation was. I stayed long enough to feed my son then left and immediately contacted the center director, Heather, who told me that she already asked them to clean up the yogurt on her face but she was unaware of the snot, she then told me that what I witnessed was not okay and she would have a helper sit with the children to watch them more closely as they eat.
I popped in one day at around 3:15 — 3:30pm to check on my son. Whenever I pop in to check on him I never let him see me, instead I peek through the classroom window or watch the video monitor. This day, I peeked through the window of his class. He has a strange look on his face and seemed a bit aloof. I walked into his class and he ran over to me. As I picked him up, I noticed a scratch on his eyebrow/​cheek and his right eye was visibly swollen. I said «what happened»? One of the assistants immediately handed me an Incident report to sign, and said «we just noticed it when he woke up from his nap.» His eye was swollen and he looked like he was in pain. I immediately put his coat on and took him up front to leave. I get up front and the person at the front tried to minimize the situation by saying «ah, he had a little scratch.» I said this is more than a scratch, his eye is swollen. I told hem I would return after I took him to the doctor. I get to his doctor and the first thing the doctor said was «ouch, what happened to his eye? Let me check for a broken bone.» Nothing was broken but he was hurt and had a black eye that lasted for about 3 weeks.
What I didn’t mention was that on the daily report they give parents when they pick up their toddler it outlines everything the child did for the day including nap times and the time they woke up. As I read it closer it stated my son woke up from his nap at 1:40, almost 2 hours and I was never notified that anything happened to him.
The day after the incident I went up to the facility and talked to Heather the center director, I told her that our son would not be back to their facility because I was no longer confident with their facility. I turned in my key fob and asked for a refund for the days I had already paid. This whole time, 8 was nothing but nice, calm and professional, even though I was livid. She agreed to my refund and I was willing to get my refund and leave his whole situation alone, until I followed up a few weeks later to be told via email he owner would not give me a refund because I didn’t give 2 weeks notice before removing my son.
I called the owner, Pam, and was very nice but professional and to the point. As soon as I said hello to her, she had an attitude and began telling me that She knew nothing of my son’s incident and that I hadn’t discussed he situation with her prior to removing him from the facility. I asked her why would I speak with her when I had a conversation with her Center Director, expressed my concerns and was promised a refund? She cut me off and said, I don’t know anything about your incident, so I begin telling her about it. Ms he interrupted me and said «you didn’t read the incident report?» I said ma’am «let me finish», as I remained calm, then she interrupted me again. I asked her what was going on with her attitude. She said I don’t have an attitude, I said you said you didn’t know about my son’s incident so I start explaining it to you and you cut me off, that doesn’t make sense. Then she said «go ahead». I told her that here was no reason for her to be so curt. She then let me finish the story. I asked how could she hold me to her policies and procedures when her staff didn’t follow them? I would have left my son in the facility if the followed their own protocol. As per the center director, when a incident happens he room staff is supposed to bring the child up front for the injury to be assessed and then the decision is to be made whether to call the parent or seek medical attention. None of that was done with my son. He just sat on his room in pain for 2 hours when I just so happened to pop in and check on him. The owner said nothing else except «what’s your address? I am putting your check in the mail today.» I received my refund the following day. THIS PLACE IS NOT FOR A CHILD WHO IS TOO YOUNG TO TALK!!!