AMPM Appliance Repair

I called AMPM about my dryer that wasn’t drying. I was hoping they could get there the same day but they were able to get someone there the next morning. Jim arrived within 7 minutes of the time scheduled and was able to diagnose and fix the problem (replacing the gas valve coil) within 45 minutes, as he had the replacement part in his truck. I was pretty impressed with that since I was expecting to have wait at least a day or two for a part. The price was fair and clear. I even looked up the cost of the part just to be sure the cost wasn’t inflated or padded, and it was spot on. Will definitely use them again. Thanks Jim!

Called AM/​PM for a service, I got their number from my plumber without checking Unilocal I have a Sub Zero refrigerator that we were thinking of upgrading due to two other quotes that we got. Leo came over and gave me a quote and I was a bit concerned because the price was much better then other vendors were charging. I paid him a service fee of $ 45. 2 days later Leo arrives with the necessary parts and fixes my refrigerator. I went online to checkout the reviews and was a bit surprised to see some of the negative reviews. I am happy and would use AM/​PM again.

Used them a couple of years ago for a very small refrigerator part for $ 150 or so. High cost, but still working ok in old frig. Then our only 4yr old stack dryer wouldn’t heat in Jan. 2014, so they replaced temperature limiter and charged $ 92 for a part that’s $ 15 on eBay, with virtually no labor, since I had the dryer fully apart for them when they arrived. They were gone in 10 minutes. Called them back now in July 2014 because dryer is doing exact same thing again– won’t heat. Called them to see what they could do, even though their parts warranty is 90 days and labor is 30 days. They wanted $ 65 just to come out again and wouldn’t agree to replace the part for free if it was same problem. Asked for supervisor. When we spoke, it got even worse — he went further and said they wouldn’t come out now at any cost. While we are technically out of their warranties, we would expect some reasonable accommodation for repeat customers. None here. Just be aware of the facts and where their priorities lie. If your unit is over 3 yrs old., factory warranties and service costs are not reasonable, nor is the above treatment, so it’s probably better to buy new and avoid repeat service cost nightmares. Stay away from Maytag/​Whirlpool/​Amana — its all junk now.

Charged me $ 900 for a 4 hour repair with about $ 50 in parts. I could never get a hold of the manager to discuss my problem. They lied to me about what they were going to fix and then I found it all had been done the year previously. They will gouge you and are dishonest.

I contacted them and they were conveniently located by my place. The tech came next day and explained that my oven is very difficult and he wanted to charge me over $ 450 to change a part. When i asked how much the part was he said around $ 300 or more. I had done my own research and i just needed to change the control board. He said he would call later that day and tell me how long it would take to get the part. I received a call 3 days later saying it would take 3 – 4 days for the part. I said fine, just get it done please. 2 days later i received another phone call stating the part is back ordered and it wont be in for 3 weeks. I asked them if i bought the part myself, can you install it? They kinda gave me the run around. Long story short, i bought the part from Sears for $ 139 and it came next day. Sears is coming to install it for $ 100.