Buffalo Exchange

This place very rarely has anything worth buying. A lot of used h+m, target, forever 21 fast fashion. Sometimes they’ve got good vintage party «costume» dresses but generally speaking the wares here are just sad. I’ve been here a bunch of times and have only once bought something, an amazing sequined 80s number. All the «normal» clothes are just pathetic.
I can usually manage to find tons of fun things at any secondhand store, but this place is a joyless pit. And whoever styles their window mannequins has NO IMAGINATION AT ALL.
They are also, like almost all used clothes stores, super stingy buyers. It’s so hard to get them to take anything. Maybe if they broadened their buying horizons a bit they’d have better stock!

it’s expensive for someone who is used to going to actual thrift stores for vintage items. you’re paying $ 20, like brand new, for a normal t shirt that’s been used. shoes aren’t any lower than 35. I left immediately after looking through two racks, and it was difficult to find my size because of the way everything is cluttered into different racks that just have a general labeling of «tees,» «sweaters,» and etc. don’t waste your time if you’re looking for stuff at or under $ 10.

Honestly don’t bother selling anything here. The girls that work here are so stuck up. I sold today and the girls wouldn’t take any of my stuff when I clearly should have been sold. They were summer clothes from Zara, forever 21, and all shopping malls in the mall. Didn’t take anything. They wanted 16 $ for a part of sneaker wedges that cost me 150 $. This place is a joke. They just use people to come into the store and say they sell when really they don’t. I use to love shopping here, but staff is rude and they don’t appreciate any of their buyers and customer. Go to another buffalo ASAP or even try another store like this. Thank you for letting me vent.

The ladies I interacted with here, who worked there, felt like hipster mean girls. Also tore through the items I was looking to sell and only pulled out one that she said she would want… Ignored all the brand new modcloth and wildfox items and was really rude towards me. It seemed like her personal taste was the deciding factor and not what would sell.

When did this place turn into a junk yard? The clothes are all stained and lame. I used to like this store! Whoever is buying for them should be replaced. Everything is marked up to what it would cost new as well. It’s a shame — it’s always great to find cool pieces at a good price, but sad no longer! How are you even in business now!

Place is great to find clothes from every era. You can find Halloween costumes and vintage clothes.
You can sell your clothes for store credit and if you bring reusable bags, you get a 5 cent token to donate to any of the three causes they support.
Customer service is great only downside is some items are pricey.

Pretty much the same things as the other poor reviews. I had a lot of cute clothes from good brands that were barely worn and they only took two items, and I had a huge laundry basket full of clothes. I don’t know why I keep going back… they never take anything and I know I’m not the only one this happens to.

I’ve been to this store several times. They claim that they are very picky when buying clothing. Which is why it’s disturbing to me that on my last visit I found a T shirt that says «Free Palestine. Stop Israeli War Crimes» (see photo). Again, they are very picky, so they must have really wanted that shirt. I mean, they rarely buy anything. They won’t take nearly new brand name clothing, but they DID take that shirt. They must have LOVED it. And they must have felt that there’s a market for it. In Sherman Oaks. In the San Fernando Valley. Where there are TONS of Jews and Israelis. Way to offend/​alienate your customer base. Never shopping there again.

I’ll start by saying I think Buffalo has cute things. But to call the white elephant in the room, they are snobby. I have to agree with the other reviewer’s that there is no rhyme or reason to what they are buying, and they never buy your stuff. The main complaint I have is the wait. They need to have a number system so you can be shopping around while waiting. They have their excuses why they have you sit in line for an hour without being able to move, and they’re all geared toward THIER convenience, rather than customers. I also agree with other reviewers about the Smalltalk they’re trained to engage you in… Annoying. Of COURSE I’m cleaning out my closet’s! What does it look like? LOL. One positive I have is that the prices are pretty low here compared to other buffaloes and other thrift shops.

Firstly I must say, I rarely shop in these little stores but when I do, sometimes I like to find a good vintage or classic piece. Unfortunately, I went to sell and get rid of some older items and felt very mistreated or treated like my clothing was worthless.
I entered the shop and was greeted by the cashier. I love greetings so I knew it would be good. That’s the first sign of good customer service. I proceeded to the station where you sell gently used goods. I was again greeted by the manager on duty, Liz. She begin to go through my bag of items with small talk. Obviously, small talk is what they’re trained to do because it was about basics like weather, are you cleaning out your closet, etc. Everything was all good until she asked a girl to take over, Kelly.
Mind you, I’m obsessed with fashion and shopping. I own items from Target brand to Chanel. Obviously, they weren’t going to take my target items but I was sure they would love my YSL suede wedge wrap around pumps or my Alexander McQueen heart peep toe multi colored stilettos. But let me tell you what miss Kelly (the associate that took over) did.
Kelly goes through my bag of clothes like a speeding bullet and says, yea, none of these things will actually sale. So my basic Locoste polos in every color won’t sell? My seven and genetic denim won’t sell? My chucks and 3 colors won’t sell? My ysl and Alexander McQueen won’t sell? And other brands all the way down to hm and forever 21 won’t sell? Sadly, she didn’t even pull the McQueens out the bag. This child had no idea about fashion or designer brands. She looks like a raggedy unkept child herself. Then she asked, would you like to donate all of these items? I was furious at this point. Obviously you’re trained to greet, have small talk, and ask if you want to donate at the end. I won’t tolerate a robot trained business with no personality as a staff.
End of story, Kelly didn’t want to be there. Attitude from the beginning of having to take over from Liz. This child don’t know anything concerning fashion and probably can’t spell fashion. Don’t give your precious pieces of clothing to this place. If you treasure your items, give them to someone who would cherish them as much. I thought bringing my items here would be for someone or another customer like me who shops and find a classic or vintage piece. NOT HERE. Don’t waste your time or energy. If I owned a business, Kelly wouldn’t have a job.
Oh yea… and I asked for the corporate number to make sure they documented the joke of an interaction I had with Kelly. As I waited on the number from Liz, I looked around at the clothing they had. Plastic non leather shoes, very obvious wear and tear handbags, tacky clothing, etc. I felt insulted.
Peace, love, and fashion

Omgggg this place is honestly a freaking joke haha! So i had a lot of nice cute shoes i wanted to get rid of and some brand name items, so i figured I can give them a try for the heck of it,. This was my first time going to buffalo exchange so me and my husband were walking thru the store let me tell you, garbage things they sell, so i was like oh I’m sure they will take my cute shoes for sure, i saw shoes that were honestly crap I would never even buy. so there was a huge line to wait first of all, to dig thru peoples items, then it was my turn. He’s like we take trendy summery things right now what you will see in the stores and people wanting to wear.
Then he looks thru all my shoes and says sorry thanks for trying nothing i found this time, i was like are you seriously kidding me in my head??? Wow i was so disappointed like what the heck do you guys look for then garbage… My gosh i thought the stuff they had for sale were junk. My shoes are expensive and such good quality and in great condition, i will never ever return here again and try to sell my things, I rather give it to the salvation Army and feel better. Waste of a time, don’t even bother going there with even your brand name clothes doesn’t mean crap!!!

This location was only a few blocks from where I lived in Studio City/​Sherman Oaks. Oh how I miss it! I have gotten so many amazing gems, I wouldn’t even know where to begin. This location is big and as far as buying items, they can be like most of the other locations in CA [or at least Southern California]. Meaning they don’t buy a lot of the items you have even if you spend a lot of time going through all your items so that they don’t waste your time and you don’t waste theirs. It can be items you KNOW that they would sell and they are in mind condition, you are sometimes in better luck selling your items on ebay or craigslist because I have waited in lines for hours to only be told that I had some really good items but they weren’t buying anything more at this time, but to bring them back in like a month.
It made sense when shopping and barely being able to move through the hangers because the racks are so jam packed, but it really ticked me off that they wouldn’t just not tell people they were buying because I wasn’t the only person that they had wasted an afternoon of. SO, while selling to these people, or considering it, use discernment.
I have gone through this experience at many of the locations and sometimes when asking how much longer the wait will be, I have been told only 15 minutes, only to still be waiting an hour later. You can however drop off your items at some locations which they don’t like a lot of people to know about. The upper hand you have if you are there while they go through your items is that you can see them go through every piece and then ask questions or hear what their excuse *cough* reason is for not taking that item. They may say something like, «this would be a perfect item we would buy in fall» even though they all sell all types of seasonal clothing at each location particularly because they are separated and sorted by the areas.
For purely buying clothes, they always have something you will fall in love with. I have found some amazing deals and then I have found some pieces that are way overpriced so you’ll just have to use your thrifting wisdom and decide for yourself what is worth spending what on. Overall I love Buffalo Exchange and think they would do so well in so many other states, not sure why more haven’t opened! It seems like a lot of the locations I have been to [which has been a ton] have been overflowing with clothing. It seems like they have more clothing than they can take in, so opening more stores would be a wise investment.

Went into Buffalo Exchange on a Saturday night — and they were very busy. Their sales staff is friendly. I had to ask for assistance in finding my sizes, and they showed me where that would be. But that is really only a rough estimate — because all the small sweaters are on one rack, all the medium on another, etc — and you have to dig through the racks to find something that fits.
I was surprised that even though it was a Saturday night, I still found two items to buy. But it was obvious the clothes were kind of picked over — so it is is better to go earlier in the day. When I got home on the leopard print blouse I bought for $ 20, was still the original tag tucked inside from the original store — at it said $ 110. Thats right, I saved $ 90 on a blouse. So it is worth digging through all the stuff on the racks for a good deal.

If you’re trying to sell your clothes — just stop right here and don’t. They won’t take it. I had very decent things I tried to sell back with the tags still on them and they wouldn’t take it.
As far as buying goes, I haven’t been there in a while but I always remember coming out with good purchases. If and only if you were willing to spend hours searching though!

FOR ANYONE LOOKING TO SELL:
I’m sure the buying experience is fine; the store is run by pleasant, helpful individuals, so my gripe is really with the establishment itself.
This was my first selling experience – walking out with everything I brought in definitely sucked, but I honestly don’t understand their buying standards. The sales associate simply explained that they’re buying for Fall. The entire store is staffed by hipsters, so was that my hint that I unconsciously dismissed?
I came in with three medium-​sized shopping bags containing a number of name brand clothing and accessories from high-​end to fast fashion (Oscar de la Renta, Michael Kors, Lucky Brand, Joe’s Jeans, Juicy Couture, Levi’s, H&M), but even the lesser known brands I brought in were lightly worn (if at all), good quality, and fall in the category of season-​spanning basics.
This whole experience is lost on me. The fact I couldn’t even sell a pair of jeans is baffling. I wasn’t looking to walk out with a fat stack of cash, but hey, $ 20 would’ve been better than nothing (I’m sure that’s how much you’d end up paying for a t-​shirt anyway).

I love love love Buffalo Exchange. It’s such a great place to turn in clothes and get credit back. You never know what you can find here. A lot of random clothing too but it’s all second hand if I’m not mistaken. I really love and enjoy this location.
The stock is HIGH. Meaning that there is LOTS of clothing at this location. It seems a bit bigger than someone of the other ones if I’m not mistaken. They have all different sizes for shoes, and they are ORGANIZED. THANK GOD. I find that so rare these days.
The store is well lit. I don’t know. This is just a thing of mine. If there’s not enough lighting in a store it feels shady.
The employees are so fun and helpful and friendly. I really enjoy talking to them when I check out. They’re really engaging in the conversation and seem like they’re having a good time working there. (someone turn it into a sitcom)
SO the reason why it’s only ⁴⁄₅ is due to the parking situation and location. The location is on a major road so it gets difficult to get here due to traffic. Sometimes I can never find parking for this location. But when I do, it’s SHOPPING TIME!

FINALLY A BUFFALO EXCHANGE THAT IS DOING THINGS RIGHT!!!
I am overjoyed to say that I am finally leaving poor Buffalo Exchange a good review. If you read my other reviews on the Philadelphia and San Francisco locations, you will understand my utter and complete disdain for this place and the evil that lurks inside.
But alas! It’s as if the Sherman Oaks location heard my prayers and made a super special BE that made everything right in the world.
I’d say that overall, 92% of the staff is AWESOME. They are cheery, and spark up nice conversations that don’t feel forced and contrived. They always are very appreciative when I bring in unique pieces and they all have a great eye for picking out cool items. Love you guys!
The stock is like nothing I’ve seen in any other Buffalo Exchange… a very decent selection of vintage that is PRICED RIGHT! I don’t feel like this location is ripping anyone off with their prices. I find very interesting stuff on the racks here and the quality of items is always on point. The store isn’t too big (like Philly) and not too small (like San Francisco) and I feel like I will always find something and never get the stink eye from the staff. It’s magical.
This location has restored my faith in Buffalo Exchange. You guys are now my go-​to. Congrats on being cooler and nicer than the other locations!
FIVE OUT OF FIVE PIZZAS!
UPDATE 1÷24÷16: They got rid of the vintage racks!!! WTF? Sorely disappointed. Now I have to dig through racks of ugly dresses to find the vintage and it seems like there isn’t much at all. Apparently they took the huge rack of vintage and scaled it down to one tiny half of a standing rack where they showcase godawful Golden Girls-​esque 80s dresses. I do not know what happened but I am now only giving you four out of five pizzas. Shame. Shame on you.

This place sucks, I find better clothing options AND prices at Goodwill.
I think if people want to shop for used hipster clothing then by all means, go to Buffalo Exchange, but dont expect proper pricing for used clothing. They will sell you a used shirt for the price of an unused shirt.
Ive been a buyer and seller here in the past and both experiences were not great. When I went to buy they watched me very closely; I assume they thought I was going to steal something.
When Id ask for a section with clothing in my size (plus size) they said I would have to find it on my own.
Selling here wasnt worth it, they only give you equal store credit for the items but if you want cash you get a quarter of the amount you’d get for store credit. Basically, if I wanted to sell my clothes for an equal, fair price, Id have to get store credit, because Id recieve almost no cash.
This place is overpriced, go to Goodwill.

LOL at all these bitter people giving poor ratings because the buyers didn’t buy your clothing. Just because it’s «brand name» doesn’t mean your Michael kors bag or ugg boots are fashionable/​should be bought. Brand name really doesn’t affect their decisions all that often, it’s the originality and unique-​ness of your clothes that counts. I have sold countless times here and usually leave with at least half of my stuff bought — most of it not brand name. As for the staff, I am practically best friends with every buyer there and they are all SUPER friendly and nicer than any others I have encountered at wasteland or crossroads.
One of my favorite consignment stores

I came in to pick up something fashionable that I could potentially toss after a single use. I was going to attend the Neon Paint Party Tour in DTLA and I didn’t want to ruin any of my white clothing. Sadly they did not have anything beyond regular white tees with some graphics on it, so that was a bummer.
But at the very least I didn’t end up walking out of the store empty handed:)
I found a couple Calvin Klein casual dress shirts that were tagged as $ 15 with a additional 50% off. A real steal truth to be told. The quality of the fabric was still good and the color was all there. It was not faded at all. I also picked up a very nice pink diamond print American Rag dress shirt.
There was also this really nice bicycle print J. Crew shorts I found that was sold for $ 12. I looked up J. Crew’s store online and the original price is $ 65. 18% from the original price? Not bad.
Buffalo Exchange has the perks of cheap prices on name brand goods for about 20% of the original MRSP value. Of course it is used clothing but there’s the benefit of not having to sift through unfashionable, unwanted clothes at a normal thrift store.
My best friend did walk out with a Versace blouse with metal chains in the back for 30 dollars so she was pretty happy herself.
I just wish the guys’ section was bigger and to do away with the t-​shirt section. I don’t know about anyone else, but not many t-​shirts are fashionable and definitely not at the price of $ 15 for a used one. So –1 star, but overall a very good store.