Chase Bank

One banker on duty. 12 people in line waiting. This is crazy. It’s 11am put at least two bankers on duty.

Can’t believe I have been waiting more than 30 minutes for a banker ! They have only 2 bankers working right now and more than 5 people waiting. This is ridiculous…

Terrible customer service. Everytime I walk in they have only one or two associates helping people. Once I finally got help instead of the associate trying to help me she was attempting to get me to open up a Chase credit card, poor service. I will never bank there again!

Worst auto loan bank service I could imagine. I’ve spent over 4 hours over 2 evenings trying to get a check for a loan that I was already preapproved for online. The banker assisting me was supposedly a senior employee and she had no idea what papers to fill out. The wait times for faxing and emails really just blew my mind based on the speed and efficiency of other banks I’ve dealt with. 0 stars

I really hope the manager read this review. I’m not writing about this location’s banking services because I know I can expect the same at other locations. The problem with this location is PARKING! This branch should be avoided at all costs. The bank is located in the same shopping center as Trader Joe’s and a few other businesses. The shopping center itself is not very big, has a weird lay out and a horrible traffic flows. I don’t know if all businesses share the parking spaces but it seemed like the bank has their own parking spaces for their customers. I came in on a Monday at 4 pm. The parking lot was full, which was not a surprise for me. What I was not happy with is Trader Joe’s customers parking at the parking spaces meant for Chase’s customers. When I walked into the bank there was a lady loading her groceries onto her car, then as I was leaving the bank, another gentleman with 3 bags of groceries was walking towards his car. Both of them were Trader Joe’s customers and both parked their cars in parking spaces meant for the bank’s customers. Why am I mad at Chase and not Trader Joe’s you ask? Chase should do what Bank of America does, hire security guards. I even know that Chase in Studio City have a few security guards for this particular purpose. I just don’t understand why this branch can’t do the same. I know I must not be the only one complaining about parking at this branch and I also know that staff members at this branch must get this complaints all the time, so my question is, when are they going to do something about it?

Love this place everyone is so nice
the branch manager even got my kid a balloon on his birthday.

Customer service is non-​existent here. Everyone is soooo unhelpful and just so annoying to deal with especially the woman that works at the front desk. No wonder this place is always empty.
*5 stars for my banker Gurgen! He has been my banker for 4 years and doesn’t disappoint! He’s always happy to see me and help me. If he’s not in I just wait until he’s back because I really can’t deal with the incompetent, lazy and useless workers here. Tellers are great too, no complaints. *

Customer service at this location is not the same as other Chase branch’s. Rather than making it convenient for a customer they rather lose them.

Gurgen is the best banker ever
He always helps me with my business and personal accounts
He is always available and ready to help
5 stars just for his service alone

If I could give this branch a zero I would. I talked to four employees at this branch and no one could help me. I am going to Europe and needed to exchange for euros. Definitely will never be back at this branch.

I always have such speedy and friendly service at this location. They make sure I am in and out and remain friendly throughout the whole experience!
I choose this location because it’s right by my grocery store, and because I know the lines are never more than 3 people long!

This branch is close to where I live. However, I only visit this branch after 10pm. Even when the bank is closed, the parking lot is chaos. It’s not so much the small lot, it’s the locals that think they can wait for someone to back out of a parking spot as soon as they see someone with a cart approaching it. The parking lot of this Chase make this branch unusable.

I miss the old days of washington mutual when the service was good, everything was free, there were no dumb fees shoved down your mouth for everything, and when you can actually have conversations with the tellers and they knew you by your first name.
Sadly those days are gone, and instead we have Chase. Yes they might be a little brighter and blue, but outside of the friendly blue façade it doesn’t compare to good ol’ WaMu.
Ever since WaMus golden days, I switched over to Wells Fargo, where the service far surpasses that of Chase, and they have a horse and carriage. hehe

I had an associate by the name of Sajee, I believe, that was more than helpful with me when I was requesting fresh $ 5 bills because I needed new ones to stuff the red envelopes that I was going to pass out for Chinese New Years.
She made sure to check their vault to their other storage systems for the new bills and after 10 minutes, she re-​emerged with them. Success! Of course, this location did not provide the few red envelopes that I’ve seen tellers provide to their Asian customers, but being that I live in white man’s land of Sherman Oaks, I doubt people around this area even know such a thing as Chinese New Years.
Bank was rather light on a Friday afternoon, so it was good to get in and our quickly.

The good: excellent service, friendly, clean, and lots of teller windows open. Always greeted when I walk into this location by the service desk, or a member in management. I’d rate the customer service a 4.5 star.
The bad: worst parking situation you can imagine. Essentially, it’s bumper car derby. Shares the larger lot with Trader Joe’s and Farm Boy… and an absolute madhouse with a disaster waiting to happen. The bank itself, has about 10 mini super-​teeny-​tiny spaces… and is very difficult to park and maneuver in and out of. For a bank premises, this should have a much better design. If you just want to run to the ATM — it’s a big deal here. I’d give this a 1.0 star based on every other bank I’ve ever been.
Other than that, it’s a convenient location that I make my usual stops at TJ’s and Farm Boy’s while I do my banking… and maximize the parking issue once I find one!

This bank is now part of Chase. If you thought that it sucked when WAMU took over you’re going to love the new changing of the guard. That’s sarcasm for those of you who are new to the whole tongue-​in-​cheek concept. The parking here is terrible (duh, it shares a lot with Trader Joe’s) and Chase’s policies are retarded in both the stupid and crippling definitions. If it wasn’t for the nice tellers I’d give this place a 0.

Do you ever have one of those glorious days where you do something so stupid that you start to question whether you are, in fact, a major dumb ass.
No? Well good for you smarty loo
Unfortunately for me, today was my day to play dullest bulb in the drawer and while I wasn’t on par with Miss Teen South Carolina (
), I certainly wouldn’t have made Mensa proud.
So here’s how it went down. I realized this afternoon that food in my fridge might be a novel concept. My stomach and it’s very loud growling was trying to be subtle about this suggestion, but after I started feeling a bit light headed, it became clear that I was going to have to leave the comfort of my AC and buy some food at the store. And so I headed up to Trader Joe’s, did my shopping, put my stuff in the car and noticed this Washington Mutual. Cool, I thought, since I am going out tonight, I’ll grab some cash.
Simple enough, right?
Wrong. Apparently my old school booty hasn’t been privy to these Star Trek like ATM sectors where you have to swipe your card to open the door to then get to the ATM machine. Newp, nooooobody sent Stephy that memo, so what do I do? I pull on the handle of course. Nothing happens, of course. So I push on the handle. Again, surprisingly nothing happens. Wow, someone up there is laughing their ass off at this one right about now.
I then get frustrated and start jiggling the handle in a slightly pissed off manner and then decide, «Screw this! I’m going to the good old outdoor ATM walk up down the street! You kids and your damn doors, Arrggh!!!» I then walk towards my car and some guy says, «Hey genius, ya gotta swipe your card in order for the door to open.»
Well thanks a fucking million Einstein! I’m gonna go read world maps now…