H&R Block

Ray Dewey at this H&R Block office has been doing our taxes for many years. Ray really knows the entertainment business, and since my wife and I are both in it, it’s a pleasure to have him do out taxes.

The woman who prepared my taxes was new, I believe. I am understanding of that since everyone is new at some point. She is not a reflection of the poor rating. She was nice and did the best she could. There was a computer issue that she couldn’t solved. Susan came to «help» and she was rude. She could care less that I was sitting there for an hour and a half. She suggested I pay $ 255 for my tax preparation, while I have a simple return. The manager was called since she was not working and she couldn’t help. Every other year I pay $ 60 with a CPA. I was hoping to get my taxes taken care of today (Sunday) and not have to go to the accountants office. This was the most frustrating experience and I have learned my lesson to stick with what I know. I was in the office for TWO HOURS and nothing was solved. What a waste of time. Thanks H&R Block. Thanks for wasting my time and having rude employees aka Susan and the not so helpful manager Charlie. Back to the CPA…

Again awesome job by Yelana at h&r block. So happy to have her help me again this year! Fast easy and a great return! All the staff here is super friendly :)

Can’t decide whether staff is incompetent or scam artists. The number one thing H&R Block is know for is improving your tax situation. This office and the jack-​off they assigned me too did nothing to help. The extent of their effort was walk me through their online tax program (which is just a carbon copy of the basic version of Turbo-​Tax). I didn’t save a penny on federal taxes and I the fee for going into the office was double what it would have been had I gone through the program myself. Have a small child or chimpanzee do your taxes, or instead of filling out your forms break a pen in half and splatter ink all over them, you’ll get better results. Just avoid these people.

Definitely the best place to fill out your taxes, I have been there today and Dean Blish, he was friendly, professional and informative. It was fantastic experience for me and definitely I’m going to go there for next year.
Dean is recommended by me and my wife he filled the whole thing in 10 minutes and got me a good amount of tax refund.

They cancelled my appointment and then asked if they could have me talk to someone over the phone. They set me up with Paul who was patronizing and made me feel extremely stupid that I didn’t understand which forms he was asking about and all the terminology he was throwing at me. He sounded impatient that I didn’t understand and it got me so frustrated that I just wanted to hang up the phone. He was rude and I could tell he wanted to get off the phone because I heard him say to his colleague «yeah I’m almost done here» I would not recommend getting a consultation with them.

I just left this office about 10 minutes ago and I am very happy. I had an appointment with Paul. He really helped me out with everything, considering it was my first time filing my taxes with them and by myself. He made sure I had a clear understanding of how it works and what I should do this year. I strongly suggest him! The only thing that I was not ok with was the parking!

Jane Henderson is absolutely the best person here. Friendly, helpful, professional. I always come to Jane & always will

I have been going to this office for years and was actually happy with them until now. Yeah, I paid a bit more, but they’re sooooo convenient. However, today they canceled on me with less than an hour’s notice. Absolutely unacceptable and unprofessional.

Pay twice as much as an independent professional accountant, receive less than half the service.
We used an accountant (to be somewhat nice I’ll just give initials: DQ) there for a couple of tax years. She always had an air of being frenetic and disheveled and a little confused — not confidence inspiring to start.
But, much worse was that she either intentionally tried to hide (or ineptly did not understand) basic information about how the tax return between my spouse and myself was divided (ie how much of the return was for my income vs my wife’s). It took literally 3 – 4 weeks to get a straight answer and again, literally many phone calls and visits, and finally getting this person and her manager on the phone. What a waste of my time.
As point of comparison our new accountant completely understood my request and within a total of 2 minutes provided me an answer.
Do not waste your time or your money — going with this company means you’re paying for overhead and seemingly getting worse service than an average accountant.

Terrible, horrible, bad, bad news!
Called ahead of time, made an appointment, explained our situation and asked for an estimate (which we were told would be $ 200). Our appointment, somehow lasted 3 hours while tax preparer Peter pored over documents looking confused.
When he finally finished, he informed us that the cost would be $ 450! I asked why he had more than doubled what we were originally quoted, and he said because it turned out there was more to our return than expected. I told him that wasn’t true. I had explained every single aspect of it over the phone when I made the appointment, AND even directly to him when we first sat down. We argued back and forth, but I said what he had done was completely unethical and misleading, and we did not want to do our taxes there. I asked him to return our documents so we could leave.
The next day I got a call from Peter, saying that he could give us a $ 40 discount if we went back. I said we were not interested. It was then that he informed me that he had «inadvertently» kept some of our tax documents. I asked him to mail them immediately, and he said he would. Almost 2 weeks later we had not received the documents, even though I called numerous times to check on the status, and was told every time that they had already gone out. Two days ago I called, and told him that withholding our tax documents was illegal, and that I was going to report him immediately. Today we got the documents. They are postmarked two days ago. :/

I had my taxes prepaired there last year and had the worst experience with the tax pro, as they told me in order to get a bigger return, that I can make up more dependents on my return even though im married with no kids… and they also added additional deductions and expenses that I didnt understand so I did that and thought i was good to go… and next thing you know I was audited by the IRS. do not let these pros do your taxes as you will get audited aswell as they are not CPA’s or the Pro’s that they claim, also the guy that did my taxes was a total *&^% and kept checking out my hubby… right in front of me. Even thought the A/​C was working he was all sweaty and smelled like BO. Thats just bad and wrong.