J.Crew Westfield Fashion Square

Decent experience. My only issue was when I told one of the associates I was on a budget she gave me some attitude about it, she was behaving as if it’s not an issue to me of my budget and that I should buy everything I was inspecting, in a way rushing me to hurry up and choose to get me out faster. I didn’t appreciate those type of comments.

I have been a client of J. Crew for many years, and, this location is the best. I’d like to note the friendliness of the employees along with their helpfulness. There was one girl in particular who went above and beyond for me when she clearly didn’t have time to, I only know her name off the receipt, and it’s Becca. Not only was she physically stunning (like wow), she also made my shopping experience memorable with her down to earth, adorable personality and kind, honest opinion. I highly recommend this location.

I was impressed with the friendly, hassle-​free service at this store. The sales guy was well-​dressed (he looked as if he stepped right out of their catalog!) and the store was in tip-​top shape. It was my first visit to this location and certainly not my last.

Go see Deborah if you ever want to shop there. She’s good people.
Also make sure not to give J-​Crew your e-​mail address because you will never be able to unsubscribe!!! Trust me I have tried so many times.

I love their fasion
The Men Cloths are top of the fasion chart
The Workers are so nice and helpful.
I like it when you want something that they don’t have in your size they will look for it in another store and will ship it for free to your home, great service.
They have a lot of promotions and sales too.
Great Store.

Very, very friendly sales associates here. They are quick and kind. GREAT customer service.
If you are looking for something, don’t be afraid to ask them!
Their sale section is also really good. It’s not BIG but you can find some good deals in there if you look!
Also, if you’re a student, they give you an extra 15% off (even the sale stuff– AWESOME!)

I’m giving this a «Meh– I’ve experienced better» two star review because I have had mostly five star shopping experiences at this JCrew many in the past– A couple of years ago the customer service was right on. But, sorry to say, the last two times that I’ve ventured into the Sherman Oaks store I’ve had several off-​putting encounters.
It’s as simple as this for me: If you are going to greet me when I enter the store, please don’t do so while you look me up and down with one of those ridiculous «I smell something stinky faces». Unless your face is just like that, which it may be, in which case, I’m sorry that you look like that and suggest that you take another little sales/​customer service job (because that’s what you’ve got) and take it to the phone.
The looking me up and down business I expect more from the higher-​end stores here and even then the salespeople in those stores tend to know better because in LA everyone runs around in their yoga garb, sweats and flip flops, the big bucks included.
You work at JCrew. Get some perspective, geez.

This is my favorite store. This store had it all a great look, quality clothes, and great store reps. It has the perfect combination of young preppy, and older conservative. I can always find something here, and they give discounts to college students. Bring your school I.D.

Bumping this JCrew loca up to 5 stars for one reason — Deborah! and I hope I’m spelling her name correctly. She is absolutely the best, most helpful, wonderful sales associate. I have had the pleasure of shopping in here on a couple occasions when she is on the floor and she really makes your experience a great one. She is super sweet and knows her stuff! She is extremely helpful and has an amazing eye for style and your body (both male and female) — she will make recommendations even an experienced shopper/​stylist may miss or pass by.
I love JCrew and I love their Men’s line as well. This is a perfect store for a great gift for a male friend, boyfriend, husband or family member if you want him looking hot, sharp and well groomed.
As with my previous review they will always order an item and have it shipped free of charge if your size is not in stock in the store, they are also always willing to call other nearby stores to hold items for you if they have the size/​style you are looking for.
Wonderful JCrew location! Also picked up a couple great sale items through the summer. Be sure to glance over their sales racks in the back corner.

A week before Christmas my car was broken into and my husband’s gift, an xs bayswater black peacoat was stolen. It had to be black and xs but it was out of stock online! No LA stores ever even got them in. I had spoken with a «product locator» at jcrew central with no luck and was desperately calling stores. Whitney at this location was so nice and reassuring. Within ten minutes she called me back to tell me that she found a store in Virginia that had it and would overnight it to me. It was a huge relief. Thanks so much Whitney!

I have been shopping at the Sherman Oaks J. Crew store for a very long time, and am constantly impressed with the staff who works here. I needed help throwing together a last minute outfit for a business dinner, and Felicia, one of the store associates pulled together several options for my event. I left the store, a very happy customer. J. Crew is known for having great customer service and the Sherman Oaks store exceeds expectations! Thank you again!

Best fitting pools hands down. When they run a sale I load up. Very cool staff as well, totally down to earth very entertaining.

I HEART J CREW. Almost as much as I HEART BUNNIES.
Located in the Sherman Oaks mall next to Notre Dame High School, this J Crew always supplies my needs for dress shirts, my chinos and most importantly my vest. Happy people and big smiles everywhere here in this store. I happen to know some of the workers here and they definitely hook a brotha up. Word.