Enterprise Rent-A-Car

My experience during this rental was great! I had no problems. The clerks were courteous and personable.

My experience here found them friendly, efficient with my time, and easy to transact business with. Staff was kind, and personable. Upon return of the vehicle, the same was true. This location and staff made my car rental a pleasure. Thanks! I’ll be back when the need strikes.

I almost always rent from Enterprise and this rental experience was by far my worst experience of any car rental. The location is tremendously understaffed and usually do not communicate with each other in any effective manner. I had a rental car for 3mo and despite being assured by several Enterprise managers that this would not be a problem, I had to bring the car in every month so they could re-​rent it to me. Given their limited business hours at this location, that obviously was annoying.
However, the main problem with this location is it is very understaffed. I waited an average of 15−20min for my 5 visits to the location. This was due to there only being a maximum of 2 clerks there, but usually only 1. I even had to make an additional trip after being told my car needed to have an oil change, only to arrive to be told that the mileage on the sticker is not what they go by and I should come back next time.
My advice is to try another rent a car service or another Enterprise location.

First off, I rented through Hotwire and got a great price. Anyway, if I could give 6 stars for service alone, I would. The young man who helped me rent my car was great and Sherri, who checked me in on ¹²⁄₃₀ was wonderful! The Enterprise location was right across from the Airport, and just a couple blocks from I20, so it was very convenient.
The only complaint I had was that I had to wait until the Monday following my return from my trip to turn the car in, as they are closed on Mondays and at noon on Saturday. I ended up paying extra for a hotel room.
If the other Enterprises are as great as this one, I will use them when I need a car rental.