World Jeep Chrysler Dodge Ram

Drove out from Philly for a «mint and like new car» — 2014 Lexus CT200H in color Red.
This car had every single panel damaged/​scratched. Front and rear bumpers, every door and trunk had scratches. Worst of all, one door had paint that split and coming apart, which looks like due to a hit when opening the door. The car has a «like new and mint» sticker on it… Are you serious? Photos on
did not discolose any of it, nor on the phone call before I drove out.
Sales man called me to check if I was coming in (since I saw the car and walked around it before calling anyone over), and I explained my frustration. I was hung up on. Thanks Frantz — great customer service!

This is the most terrible dealership I’ve ever dealt with in my life. They registered the car to the wrong person, which we went over in detail (my wife instead of me), they gave our plates to the WRONG PERSON when they came in, then refused to return phone calls about the situation until finally I had to show up in person. The «VIP» service is a joke. They give you a special convenience fob to make things easier, but the employees don’t even know how to use the technology. Terrible experience, we will never buy from them again.

Received a follow up call from Joe, a manager there. He apologized for the bad experience and said they would honor the price I was originally quoted. I was able to pick up my vehicle that night. Thanks Joe for caring about your customers.

Bought a brand new Jeep Wrangler in January 2015. First time ever owning a Jeep. After I picked out the model and agreed on a pricec the original salesman with whom I’d had a good rapport with, handed me off to one of his colleagues. Things went downhill fast from there.
After I signed the financial papers I was told to wait in the waiting room, where I sat for 2 hours, then I walked put and grabbed the closest employee and said I’m going to walk out on this deal if I have to wait any longer. Finally the salesman comes in and goes «hey man where were you we’ve been looking for you» as if I’d be anywhere else but the customer waiting room.
This guy brought me out to the parking lot grabbed the keys for the trade-​in from me and disappeared, so I’m standing there in the cold rain (its January and Friday late afternoon) waiting for the guy to help me pair the phone with the Bluetooth and show me how to remove the hard top and all that necessary info and all he’s doing is looking at the trade-​in and unscrewing the license plates.
After a half hr I walked over to the guy and told him I was tired of waiting and could we please get this done. He barely acknowledged me and said well you look like a smart guy its not hard to figure out and all this stuff is on YouTube, see ya. I drove away, thinking to myself how I’d just gone to Applebees and that the waiter and manager could not have been more helpful polite and accomodating.
Well in fairness to the dealership after I called the sales manager on Monday and told him how annoyed I was he got the original salesman to make an appt for me to come in and get the phone paired and show me how to do the roof and all that, and he was very apologetic. Are these minor details? After all I got the car I wanted somewhat close to the price I wanted. Maybe to some people. I don’t want rose petals thrown at my feet while salespeople fawn over me. I just feel like if you’re going to drop $ 40k on a new car you should expect personal attention beyond what you’d get at a mid-​tier chain restaurant. On the plus side, the service dept so far is very helpful and friendly so thats taking the sting out — however I’m still giving it a one star based on the way the sales operation is run.

STAY AWAY!!! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED
Do NOT purchase a 2014 Grand Cherokee SRT that is on the lot with 3,900 Miles!
During negotiations for 2 trade ins Bill Morgan, the salesman, valued our cars for a total of under $ 5K below the suggested Kellys Blue Book (KBB) dealership trade in value. He said that «cars are usually over priced there». Ironically, the car they were selling us, was priced at exactly the price quoted in KBB. Despite this, we thought we were getting a good deal and went ahead with the transaction.
On our way home with the used Jeep Grand Cherokee (3,900 miles), the car motor began to make a «knocking» sound and did not stop. I called Bill one business day later and I informed him of the noise the car was making. He told me that I could take it to any local Jeep dealership in my area and have them look at it.
I told Bill I would be dropping the car off at the Hempstead Jeep dealership, which he said was fine. During this conversation we also discussed beginning to exchange paperwork on the vehicles, which had not been done; I however mentioned to him that I wanted to wait until the issue was resolved.
I received a call from the Hempstead Jeep dealership asking me to pick up the car two days after I dropped it off. They confirmed there was indeed a knocking sound coming from the motor and said they did not want to get involved in the problem and recommended I return the car to the dealership where it was purchased in order to have them look at it (they provided a receipt stating exactly this recommendation). The gentleman at the Hempstead dealership helping us, Tom Bolger, was very helpful and did tell us he found it strange that a car with such low mileage was making that type of sound.
Shortly after leaving the dealership we called Bill Morgan to let him know what we were told at the Hempstead dealership. He said he would speak to his boss and call us back. He called us back frantically accusing us of having buyers remorse and told us that we needed to bring back the car back immediately. We told him we were two hours away (four hour round trip plus gas and tolls) to which he responded he didn’t care because the car needed to be back tonight.
At this point we realized the entire ordeal was turning into a problem. We decided to return the car, take both our cars back, and part ways with the dealership. We took the two hour drive back to the NJ dealership immediately after the call and arrived at 7:00 PM, one hour before close. Upon arrival, we were brought into the office of a manager by the name of Gary. To our disbelief, Gary was extremely unhelpful and very rude. He said they couldn’t have a car on the road for which paperwork wasn’t completed (the Jeep). We understood that perfectly, which is why we agreed to take the two hour drive back right away. When we asked for our cars, he told us one of them had been sold (despite not having the title, because it was STILL in our possession); therefore, he couldn’t return that car, and also said he was not authorized to sign checks. We told him we couldn’t leave the dealership empty handed to which he shrugged his shoulders and told us there was nothing he could do at the moment. We asked him to call the general manager or owner of the dealership to which he responded that it couldn’t be done. We pleaded and explained to him that we couldn’t continue wasting our valuable time and wouldn’t have rushed over unless they had disclosed that information at first. We asked him to be considerate and try to find a solution by possibly reaching out to someone above him to which he replied «I can’t reach out to anyone right now, for all I know the owner is probably off on his yacht so we’ll reach out to you guys tomorrow». We then got into the one car of ours that they still had on the lot, which now had a piece of the undercarriage scraping against the floor as soon as we put the vehicle in motion. I walked back into the shop and told him that we didn’t bring the car in that condition, to which he replied «not my problem».
The next day we received a call from Darryl Lauricella, who we believe to be another manager, who told us he was able to locate the car that they sold, our second trade in, and that we would be able to pick it up that same night. We told him about having been there the night before and during the conversation with Gary, Gary mentioned that he would be able to have the car delivered to us if it was located. Darryl of course said that wasn’t going to happen and that we would have to pick the car up ourselves. Yet another four hour round trip plus gas and tolls. Darryl also said that there is nothing wrong with the Jeep despite what the other dealership said and he would have it right back out on his selling lot the same day. Which insinuates that not only were we lying about the noise the car was making, but the other dealership which confirmed the noise, was also lying as well.
Worst customer service!!!

Stay away from this dealership! Worse customer service, and they surely will sell you faulty cars with no remorse! I am in disbelief with their horrible service and they accused another jeep dealership of wrongly diagnosing one of the cars this dealership attempted to sell to us. I got written proof of this diagnosis and they are still in denial and put the car right back on their lot. Gary (a sales manager) is a disgusting individual that needs to reconsider his career in customer service.

After calling the dealership all week with the intent of purchasing a specific jeep and letting the the staff member, Kelly, know I was going to drive 4 hours to purchase the car on Saturday morning, the staff failed to let me know the car was already sold prior to me leaving to go to the dealership Saturday morning.
Long story short, my boyfriend and I drove 4 hours to purchase the jeep in cash to get a call from one of the staff members that the jeep was sold the night before. Keep in mind we let the staff know we were coming and confirmed that the car was still at the dealership the night prior.
The staff has poor customer service and failed to take responsibility for their actions. I regret trying to purchase a vehicle from this dealership. Never again. Highly disappointed.

Bought a used car. Had cash in hand for deposit and already approved for a loan. Everything went smooth till they add in the scammy etching fee on the paperwork. $ 360.asked and they said it was already done to the car wouldnt take it off. They tried to approve me for a cheaper loan so they say but of course its for the same rate. If they give me a refund of the etching fee I would give them 5 stars. Communication with them was not an issue.

BUYER BEWARE…
Honestly I wish I could have clicked no stars or even minus a star because that would have been what this place deserved. I found a car online that appealed to my girlfriend so I placed a call. I didn’t hear back for about 6 hours (which for a car dealer is unheard of) so I called again figuring maybe hey they lose my number — it happens. I finally reached someone who transferred me to another person who then transferred me to another person. Wait what? Doesn’t anyone want to sell a car?
Finally by the time I got out of work I figured hey what the hell it’s only a 25 minute ride ill just go down there and see the vehicle. On the way down I called to make sure it was at least still there and that the price was as advertised. All was confirmed and just to be sure I took a print out and screen shot of the ad on my phone and a hard copy.
We arrive at the dealership and bypass the sales office and look for the car. Found it! It was still there! Looked great … wait no… there was a giant dent on the tailgate that was not in the pics online… what the heck. It was about $ 300 – 400 in repair damage but wasn’t discouraging as I could do the bodywork myself and have it painted somewhere.
We go inside… ask for help… no help… we find help… now no one can find the keys to the vehicle … anywhere… look around they say see if you find anything you like (and I’m thinking hereeeee we go now the typical shady dealer nonsense starts) another salesman walks buy «oh yeah another couple was just here looking at that you might want to leave a deposit» … deposit? You can’t even find the keys so I could check the car out!?! «Oh we found the keys, they were in the service department it just got all kinds of work done before they went home for the day» really? That’s what you’re going with? Because its in the far back of your lot, the oxidation on the rotors, and the film of sap covering the windshield from the tree it was parked by tells me it hasn’t moved in at least a day… so go ahead and keep the sales pitches coming.
Ok finally we have the keys in hand. Open the trunk. nice full size spare with some tread left. Pop the hood, typical wear, needs a new belt (remember they said it had a bunch of work done, but clearly not a $ 20 belt)
Test drive, this was about the only part I enjoyed… the car drove great… fantastic… loved it. Asked the salesman about the dent in the back ummm… oh the previous owner said it happened at lowspeed on a private campground. Ok but why wasnt it noted or in any photos online… «Not sure but it’s the only damage the car has ever had»
Suspicious now… Run the Carfax… back in 2011 the vehicle was in a front end collision with another vehicle and had to be towed!
Ok so after all this nonsense we get back and the first thing out of the salesman: cough: liars mouth is «it’s a great deal for $ 7459 isn’t it?»” … (insert screeching brake sound) whoaaaaa your ads say $ 6781… here they are on my phone and in black and white… now mind you this vehicle was already $ 900 over bluebook but it’s a dealer and that was bound to happen… but… in a 25 minute ride down to your dealership after I confirmed on the phone the pricing and your hours… your telling me the price of poker just went up?! And the answer I get is. «Well you know the used car market fluctuates pricing all the time» ok so you didn’t mention a dent, you lied about the «only accident» and won’t honor your pricing and switch it as soon as you get someone looking at the vehicle?
We didn’t waste another breathe and just walked out. I took a mint as I left to get the disgusting taste out of my mouth that this train wreck of a business and it’s salespeople had left me with. If you guys are reading this it was the 2003 Jeep Grand Cherokee and I will be sure to steer anyone who asks about your dealership in a complete opposite direction.

STAY AWAY! Buy a car somewhere else! Believe me, they don’t care about their potential customers. I went here to buy a car and was about to pull the trigger. They pulled the bait and switch crap and I walked. They showed their deceptive ways and I was hoping they wouldn’t. I read the reviews on here before I went in and I’m glad I did.
It’s hard to buy a car, new or used. Why make it more difficult. Do your RESEARCH NOT ONLY ON THE CAR YOU WANT BUT THE DEALER YOU MIGHT PURCHASE FROM. Sorry for the all caps but that is very important and most people won’t do that crucial research.
When you find the car you want, make sure you pay close attention to all the reviews about the dealer you will purchase it from.
(if there are any real issues),
and Unilocal all will have reviews.
Poor customer service, poor communication, could care less attitude and skeptical practices are all things you can find at this place. Buyer Beware!!!

Terrible Dealership, AVOID! I hate to say it but it’s true. I’m a top tier executive sales person with 30+ years experience in sales. I’ve literally purchased countless vehicles in my life from many, many dealerships. This dealership is up there with the worst, least professional I’ve had the misfortune of dealing with.
My experience began when I went to the dealer to drive a Jeep I had my eye on. I have a Jeep and was looking to upgrade to the newer one. Upon arrival I was greeted by a nice and friendly front line of girls that seemed really kind and sweet. They proceeded to put me with a saleswoman named Brianna.
Brianna took me on a test drive and was pleasant. After the drive I informed her that I had to be in the city for the weekend and that I would like to come back as soon as possible to purchase it. She told me I could leave a deposit but I opted not to as I don’t feel comfortable leaving car dealers deposits.
I asked her to contact me if she saw any serious deals working on the Jeep and she agreed she would. I left the dealer excited that I had finally found the Jeep I was looking for. I contact Brianna the next day to see if we could start the process of getting numbers on the Jeep as well as loan papers. I texted her as well, she had told me that it was fine to do so.
After four unanswered text messages, three unanswered phone calls and three unanswered emails I finally just had to wait until they opened up on Monday morning. I called the dealership and was told that Brianna would not be in until 12noon. I asked to speak with Jerry (I think he is a sales manager).
Jerry got on the phone and told me the Jeep was still available. I told him about my difficulty in reaching Brianna but he could absolutely care less. For a sales manager, that’s pretty bad. Take a little pride in what you do Jerry. Give a crap about your customer. Pay attention, it’s sales 101!
I told Jerry I was on my way and I left the City and headed directly to the dealership.
I got to the Rite Aid about two blocks away from the dealership and FINALLY received a call from the ever elusive Brianna telling me. .. the Jeep was sold.
To recap: NO COMMUNICATION, Then Communication, Told Jeep was available, Drove over an hour to dealership, got within two blocks and after being told an hour earlier the Jeep was available, I’m now being told it is not.
THEN!!! I’m told they have other Jeeps that are a bit higher priced, would I like to see them. HA! Sounds like a classic bait and switch! Get’em to the dealership! It probably works on quite a few unsuspecting people however, this is how shady, scummy, scam car dealerships operate.
The never to be found Brianna knew that I KNEW she was trying to pull a fast one. She hung up the phone and so far has not called back. And that’s part of the issue here. Why so apathetic, why the poor communication in this day and age of endless communication? I’ll never know because I drove right over to another dealership and purchased a really nice Jeep and they ROCKED! Milham Ford in Easton, PA. Talk to Bill and Jeff in Pre-​owned. They were the easiest, nicest, NO pressure, completely caring dealership I’ve ever had the pleasure of dealing with. And car dealers are notoriously non-​pleasurable experiences.
Do yourself a favor and STAY AWAY from World Jeep Chrysler Ram. You’ll only get the runaround and waste A LOT of valuable time.

Ironically, I had a very similar experience as the others. The Sales people I encountered didn’t want to help me and tried to pawn me off to another sales associate. Don’t they work on commission? I went right to the sales manager and he was so embarrassed he helped me.
They are extremely sloppy with the paper work… I had to stop back twice. Plus, my car didn’t have an owners manual at the time of purchase and several months later I have yet to receive one.
Ridiculous!!!