Dry Clean Direct

Good prices and so far all the clothes that I gave them came out good
(knock on wood lol)
There a good room for better service
But I think they are prompt and you will get your dry cleaning for a decent price

Worst experience from a dry cleaner… What dry cleaner asks you to pay cash upfront? Sounded a little shady… should of listened to the reviews I read. Or trusted my gut do not go here Or you will be purchasing a new suit like I am now. Holes in my suit dirt spots shows the suit was not cleaned properly. By the way this is a 3 month old suit so no excuses about it being old. Long story short do not got here. Would give zero stars if I could.

Ripped and damaged my clothing. Made excuses about it being old. Manager is never there. Tried to give me store credit! Why would I want to go back?
They do a horrible job of pressing a shirt. They actually add more wrinkles into it.
It may seem cheap now… But it won’t be when they screw up one of your garments.

Not the greatest cleaners but not the worst. If I could give it 2.5 stars out of 5 I would. Like many others have stated, I would not take my $ 500 suit here but for shirts, regular slacks and regular jeans (not the $ 200 a pair type), they are fine. I have never had an issue with the staff and find them to be mostly nice young folks. I have been coming here for maybe decade.

Wish zero stars was an option. They ‘lost’ a down pillow and refused to replace. Marked stains are ignored. Items with pet hair are refused. hello? Why do I want them cleaned? Owner is rude to both customers and staff. AND, they have a very tight parking lot yet choose to park their OWN truck near the door, blocking customers’ cars. The place across the street, Leeman’s, costs more but they talk to you, they explain all the various efforts made to remove stains, etc.

I have been coming to this dry cleaners for years because of their prices and convenient location. However I have to agree with previous posters about not bringing high value clothes to them. I have had numerous problems — broken buttons, seams created where there shouldn’t be any, and stains. This last incident was the worst because they stained two light color jackets to the point they can’t be worn. And the response by the person at the counter was so nonchalant I decided to take my business elsewhere. I would have given one star except their prices are good for shirts.

I come here about 2 – 3 times a month and they get the job done. I haven’t experienced any of the issues the other reviewers mentioned so far. The place always seems full so I’m sure I’m not the only satisfied customer. The price and location can’t be beat either!

AVOID THIS PLACE, THEY DAMAGE CLOTHES and do not repair them well.
Friendly staff, good location, but horrible results. Their service keeps getting worse and worse and they raised their prices for laundering. Out of 9 shirts, 3 were damaged by having broken buttons. I sent in a brand new shirt which they pressed horribly and damaged. Every time I went back to pick up the shirts, they still had not been repaired. There was never a manager on duty to speak with. And, the employees said that the owner is an Iranian who does not speak very good English, so good luck getting on the phone with him or tracking him down. After a few years of good service at this place, the past 6 months have proven it is time to find a new cleaner.

Location is convenient and price is affordable.
We come here once or twice a month to drop of our entire dry cleaning and they do a good job. we get what we pay for the price.
Cashiers are normally friendly and dry cleaning comes out on time.

I was told by a neighbor that he frequently used this cleaners. I thought I would give it a try. I was amazed by the price. Paying $ 10.00 or so was just right. I was also impressed with the turn around time.
Now the reason for the 1 star. I dropped off a few things which included a bright white blouse. I was expecting it to be returned in the same condition, just a little more clean. This was not the case. It was returned with multiple stains which were transferred from other clothes. I was expecting the white shirt to be returned white, but it was returned to me in a rainbow shade.
I requested a redo. I came back and it was just as discolored. I requested a third cleaning, and it came back stained. How could the cleaners cause more damage? Well I think it has to do with the sub par manner in which they handle the clothes.
Do not use this place if you care about your garments. It’s OK for minor cleaning, but not for items you care about.
Each time I returned, there was someone ahead of me complaining about the poor service. This place is a dump and I would advise that you stay away!

I would give this place one star but for their prices. Sometimes you want something drycleaned, and you’re willing to risk it being damaged in order to get the drycleaning at the half the price you would pay elsewhere. That is what this establishment should be used for. But *do not ever* take anything here to which you have a strong attachment, or which you value at more than $ 15 – 20.
First, on both the receipts and on signs prominently displayed in the store, the establishment states, «Responsibility is also disclaimed for trimmings, buckles, beads, buttons, bells and sequins.» Thus, they won’t even take responsibility for breaking the buckles or buttons off your clothing — nor will they offer to repair or reattach those without charge if they do break them — because that responsibility has been «disclaimed.» And although I have not taken anything to them that involved «trimmings, buckles, beads, … bells [or] sequins,» I have of course laundered things that have buttons. And they break buttons more frequently than any quality dry cleaning establishment would. Not only break them, but the button will be completely torn off and missing when you receive your garment back. And as I mentioned, they won’t offer to reattach a new one. Still, if you don’t mind reattaching a button or two, and you aren’t cleaning anything valuable, you may want to take your things here.
One other caveat worth mentioning — I say not to take any garment here worth more than $ 15-​$ 20 because their signs and the print on the back of their receipts also states, «The company’s liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing it.» So, because they chagre only $ 1.35 to process a shirt, even if they completely destroy the shirt, they have stated that they will not pay you more than $ 13.50 for it (10 x $ 1.35). And since, as their name implies, they don’t charge more than $ 1.98 for any garment, the most they would ever offer to pay you, even if they were being generous in their valuations (which they are not) for destroying a piece of clothing is $ 19.80 (10 x $ 1.98).
Finally, the drycleaning can be mediocre (at other times, it is fine and you wouldn’t know you had taken it to an extremely low cost cleaner). While I have had this problem only once, when I picked up my last batch of drycleaned shirts, they all looked like they had been processed with a dark sweater or three, because there was blue-​black lint all over them. (Not enough to be noticeable from five feet away, but definitely visible when looking at the garment up close.) Since I knew that I could remove it with a lint roller, I only asked them to re-​process one of the shirts — the white one, on which the lint was most noticeable. But as I had known all along that they were not marketing themselves as a high-​quality cleaner, this type of sometimes-​low-​quality cleaning is just one of the things you have to expect if you take something here.
If these serious caveats don’t bother you though, and especially if price is the biggest factor in selecting a cleaner, then you may still find it worth the cost savings to frequent $ 1.98 Dry Clean Direct.

This business is undeserving of your hard earned money! My sister and I had been going to this dry cleaners since they opened. We have high volume of dry cleaning so the $ 2 per item price was a huge plus. During my time as a customer, I endured rudeness by the very unfriendly, mostly hostile staff, broken buttons, ruined zippers, and other mishaps to my clothing. I took this in stride because it’s $ 2 per item. There is a certain amount of risks associated with this low price. However, what is unacceptable is the continuously unprofessional, rude and ungrateful staff and management.
For years I witnessed the rude, discourteous behavior of the people who work at this cleaners and I turned a blind eye because of the convenient location and cheap price. A few weeks ago when the classless, discourteous behavior was directed at me by one of their worse cashiers, who had been promoted to a manager, I thought long and hard as to why I should continue to give these people my business. I could find no justifiable reason to spend my hard earned money in this place.
To be fair, there were 3 staff members that always provided me exceptional service and are probably the reason I kept coming back. My favorite was a shy Ethiopian young lady. The other was a South Asian young lady (well, she looked South Asian but may have also been Ethiopian) and an older Ethiopian guy. Sadly, none of them appear to still work there. The people left are the discourteous ones who are training the new people to be just as rude and inhospitable. For me, $ 2 an item just is not sufficient reason to continue to give this establishment my money. They are not worthy of it.

Do not take anything with a zipper there.
Ok for shirts.
They Broke my zipper and did not tell me, then my wife zipped it all the way the wrong way. No it’s really screwed. I remember them tagging it for extra care,
The neck needed cleaning, Now it’s extra messed up. Was my favorite Icelandic jacket for so long.
Anyway they have a sign saying they are Not liable for buttons or zippers. They were nice to offer to fix it for ½ price, or 12.50 BUT they should not profit from Zippers they mess up.

Great for shirts only! Remember you get what you pay for!

Beware — read carefully all the warning signs in this place. Do not use this place if you (1) have a garment you care about and/​or (2) have a garment worth more than $ 30
I really discourage support for such low quality merchants.

They’re the cheapest in the area, but you really do get what you pay for.
I was willing to endure the occasionally melted button because the money I was saving over the other dry cleaners in the area was more than enough to compensate. I might have been willing to take the same approach with the shirt they ruined, but the manager was only willing to offer me a $ 20 store credit and was totally unapologetic. I’m still looking for a regular dry cleaner, but I won’t be going back here.

I thought I would try to save myself some money by going to these guys instead of my usual. First 2 – 3 times have been great. No big complaints with the exception of a few mediocre crease jobs. This last time, 3 dime size holes in a brand new shirt!
Now I love to save some money, but not when I have to sacrifice quality. To their credit, they initially offered me $ 20 in credit. I politely asked for $ 20 in cash and they were willing. I paid about that amount for the shirt at Marshall’s anyways.
Now when your job is to dry clean and press a shirt, there should not be a mistake like this. For that reason, I am going to take my clothing back to my old guy and pay him the premium price until he damages one of my shirts.
I’ll also admit, that this is the first time EVER in 6 years that I have been using a dry cleaners for work shirts that I have ever had a problem. So maybe that is why this stings a little bit more than it should.
Pros:
They are quick. Clothes are usually ready the next day.
Cheap. Less than $ 2 per shirt and pants.
Willing to work with you when problems arise.
Cons:
Accept cash only
Quality is just average.

One of the worst dry cleaning services I’ve been to. I drive five miles to another dry cleaners after the horrid experience I had here. They ruined an Ann Taylor shirt and when I pointed it out, they said it came in like that. (the marks on my shirt look like blood splatter) It became a classic case of my word against yours and I pointed out that if I had brought it in like that, wouldn’t I have pointed it out and asked them to focus on the stains? They begrudgingly said they would try cleaning it again. I came back in a few days and it wasn’t rectified and I asked to speak to the manager, who would be there later in the week. I came back and the manager was incredibly rude. He told me that my shirt wasn’t worth much and that if I expected quality dry cleaning I shouldn’t go to a place that charges 1.98. He also said that he looked at my account and I have spent 40 dollars at their location and my business wasn’t worth it. I was shocked and left with my ruined shirt and decision to never go back.
I should add – while leaving, a lady pulled me to the side and said that they had ruined her clothes as well, and she only brought clothes that she didn’t care about. She pointed at her son’s uniform shirts. It seems that they have a track record for ruining clothes, not taking responsibility, and certainly not fostering good customer relations.

I have a go to place out in Rockville that I get my alterations and high end clothing dry cleaned. But this place is right around the corner from my place, and on my route to work which is very convenient. I come here to drop off clothing I need dry cleaned within 24 hours — and am willing to risk in case something happens to the item. They are really quick, like I said things are typically ready in 24 hours or less. The only downfall is that they require you to prepay and only in cash. They are not very friendly, so don’t expect a smile or greeting from them.

Patronizing Dry Clean Direct is like playing Russian Roulette – gun to head, not hand to Vegas wheel. Most times you get away with the risk (e.g., I walk in with about three weeks worth of work clothes and walk out paying – cash in advance – about $ 40 bucks… JACKPOT!).
Then there’s that one shot I take that blows my mind (e.g., they ruined my favorite crocus-​colored – ok, light-​purple – french-​cuff, Burberry dress shirt and gave me an insulting $ 30 credit for the affront; then they wouldn’t honor the credit slip a month later when I deigned to return because they said someone had already cashed it in… even though I was holding the slip in my hands… WTF?!).
So now if it didn’t come from Marshalls, Ross or TJ Maxx, it’s not going to Dry Clean Direct. Ironically, they have yet to ruin one tired-​ass $ 16 bargin-​bin shirt… the bastards.