Amy’s Hallmark Shop

You could title this review «The grinch that stole Christmas «. As a frequent shopper to this Hallmark store I was excited to see back in Sept. the limited edition Hallmark ornaments for the Avengers being released on Oct. 6^th. My sons are both avid collectors of comics so this was the ultimate gift for them. I showed up on Oct. 6^th right when the store opened to purchase these, the girls were nice and offered me a layaway which I thought was great, only because it would keep my surprise hidden until Christmas because you didn’t even have to pick them up until Jan. 6^th. So I put down my deposit and made my payments, the latest one one Dec. 7^th, and went in on Friday, Dec. 21^st to pick up my layaway. Since I have 2 boys of course I bought two of each of the 3 ornaments plus a Batman Dark knight one and also a Darth Vader one, spending almost $ 150. You can imagine my surprise when the lady says oh, our manager sold these back on Dec. 18^th, they tried to call you. Mind you, my contact phone is a cell phone and I have cell phone records which I even doublechecked online last night since they said they attempted to call me. There were never any calls made from them to me. They put me on the phone with the store manager who said I can give you a store credit, STORE CREDIT??? for what? Told her I wanted a refund and figured I can go home and order online and hope to get them for Christmas. She said she was on her way home and nothing she could do for me to refund my money until tomorrow. So immediately I go home and go online… and SOLD OUT everywhere. My guess is that the store manager figured she could buy them herself and sell them on EBAY for way more since they are in such high demand. That is the only explanation I can figure. Why would they do this to someone? It was apparent that since I was just in Dec. 7^th to make another payment that I intended to purchase them. I am beyond disgusted and disappointed about this. This is the worst customer service experience and the OH WELL ATTITUDE by this store’s management is unacceptable.

Amy’s Hallmark Shop is spacious, bright and clean. I love how almost every shelf is stocked with an equal balance of whimsical and practical. Maybe it’s the effect of Christmas on a cynical wench like me, but I like looking at all the pretty and colorful displays in this Hallmark shop. Though brief, my first visit there put a broad smile on my face. Leaving with a Lego Star Wars Darth Vader Christmas tree ornament was a huge bonus!

I don’t go into Hallmark that often but I’ve been popping into them pretty frequently lately in search of Yankee candles. This store has one of the best selection of Yankee candles! I found the Crème Brulee scent that I’ve been looking for forever. Employees were friendly and the store was spacious enough to not crash into other customers (or knock over fragile displays). There was an employee stocking the shelves but we managed not to trip each other or get in the way, so that’s always a plus.