Jiffy Lube

Big whoops! Even though I paid for oil, none was put in my car. Also the transmission fluid was non existent. Glad we didn’t have any engine damage. :(

My «check engine oil» light came on & I realized the hood of my A4 Audi was jammed. (The latch on the inside of the drivers side wasn’t working). I brought my car into Jiffy Lube & was told 30 min for a wait. Not bad at all & I had no problem with that. During my wait, I saw the other mechanics looking at my car but not really doing anything. I understand having to take a look at everything before putting your hands on it but it just seemed like nothing was seriously being done.
After 30 minutes, I saw them drive my car out of the garage & brought me out of the waiting area to talk to me. I didn’t catch the name of gentleman that spoke to me but he told me my car was «FUBR». I didn’t know what this meant so I asked. He told me «Fucked up beyond repair. You’ll have to take it to a dealership. They’ll tear up the front half & it’ll cost a lot of money.» I understand being told what is wrong with a vehicle but telling me my car was FUBR is extremely unprofessional. They told me there was absolutely nothing that could be done with it except what he told me (to get the front half taken apart). I took my car to Silverdale AutoWorks & they managed to open it from underneath the car within 10 min.
I will not be returning to Jiffy Lube ever again. This may have been a ‘one-​time’ incident but first impressions mean a lot & this was one terrible.

I wish I could give this place NO stars. They argued with me about what kind of oil I put in my vehicle, so I left. And I’ll never go back. Jiffy Lube is an awful place to get your oil or anything else changed, they are inexperienced and unreliable. Do your research and go do it yourself at home or go to a dealership.

The manager Mike is great! I had an issue with a service I had done here. He went above and beyond to fix the issue and refunded my money. I will come back.

Connor was awesome. In out done. Car was making awful noises, found out the problem, fixed it at a great price and timely manner. Thank you thank you

Very fast and and professional. Didnt try and up-​sell me anything. I would recommend JL in Silverdale to anyone.

Fast friendly service. And cute boys :)

These guys move quick, are polite, and always give me a military discount!

Friendly, but not «men of their word». I came in for a quick oil change, fuel filter replacement and Transmission fluid service on my lunch break. The gentlemen that was helping me said that it could take anywhere from 20−45mins and that he would call my cell phone when it was ready. About an hour later i show up and the car is sitting in the lot. He tells me «sorry, but i forgot to call you, oh and we didn’t change your fuel filter because the auto parts store didn’t have the part.» I have to go back to work, so i pay the man and leave, but up the road from Jiffy Lube is the auto parts store that they mentioned to me that supposedly didnt have my fuel filter. Curious old me takes down their number as i drive by and i decide to give them a ring. The gentleman on the phone was very helpful and notified me that they had 3 different types of my fuel filter and that all were in stock… that pissed me off. After work i go over my receipt and figured out that they also skipped out on some service that was promised to me. With every «Signature Service» the technicians are supposed to clean exterior windows and vacuum interior floors, neither of which were completed on my vehicle. Stay away from these guys, they’re lazy.