Acrown Plumbing

I have to give one star to make comment. American Home Shield picked this company.
i reported having mini flooding in bathroom and hallway to AHS. i had no idea why it was happening nor what was causing it. the fact that after plumber experienced 2 floodings when he ran my shower and after calling office for further instructions, cut hole in drywall to see if water was coming from behind wall, he finally flushed the toilet and that is when tar-​like smelly sludge blew out of the bathroom sink. the plumber diagnosed ‘leak. shower floor needs re-​grouting.’ At this time I realized this person and office had no clue what the problem was so to prevent any further issues, he left and I called AHS for a 2^nd opinion. AHS said ok but if 2^nd plumber diagnoses the same, I have to pay additional $ 75 service fee. Second plumber diagnosed ‘Clog in sewer line.’ I email ACrown and below is his response.
‘To
‘cookie’
Message body
You concerned about the water leak not about the drain stoppage and smell. And we did leak investigation…’

They are fast and show up on time! got the runaround with other businesses on arrival times-​Acrown showed up an hour after I called and fixed the problem as soon as warranty gave the approval. Knowledgable & efficient & fast!

Recently Robert from Acrown was assigned my repairs through my maintenance/​service warranty contract company. Everything was done in a single visit and done very well. He was professional and courteous. I will recommend Acrown and Robert to neighbors and friends with plumbing needs. Thanks Acrown.

DO NOT USE THESE GUYS NOT WORTH IT!
We recently purchased a house and as with most houses found a couple hiccups. that’s what home warranties are for. We called out warranty people about a dripping faucet and a toilet issue. They sent us Acrown. first off they set an appointment time for 11 – 1 which would have been perfect if they actually showed! when we called several times they claimed they did not have cell phone reception and they would get to us between 2 – 6 which they didn’t. so we wasted an entire day waiting for them.
When they finally did come to following day they did not have the parts to fix the faucet and so only did the toilet. They took a picture of the faucet so we figured they would get something similar. WRONG
They came back the next day (today) to install the faucet. it wasn’t until after they left that we went in to look at it and were horrified! they used something that was no where near close to our elegant original faucet that matched all the other fixtures in the bathroom. they used something that looks awful and cheap! like you would find in a gas station bathroom. I am very upset that they didn’t even attempt to replace our faucet with something similar to the original and further more never showed us the replacement parts or got our approval to use install something so different.
These guys are aweful and unprofessional. stay away from them.

They don’t answer their phone. (805#) Called many times. Hard to do business with a company like that!!!

We’ve used Acrown plumbing 4 or 5 times and have been very happy with their work. We have a home warranty company and are unable to choose which plumbing company we want to work with but if we could we would work exclusively with Acrown. They are on-​time, honest, and obtain necessary parts quickly. We highly recommend them.

Dishonest business. Our home warranty company sent him out to check our broken water heater. I called on Monday morning and he was unable to come until Tuesday afternoon.
He came and was kind while in our home. He told us that our water heater needed to be replaced and he would submit it to the warranty company.
My husband asked if there would be any additional charges and he told my husband that everything was up to code and we would only need to replace the water heater, however, he couldn’t do it for 2 days. (With an infant, an elderly person and a pregnant woman all without hot water for the time)
The next day our warranty company called and said we would have to pay an additional $ 410 after the allowance from the warranty company. When my husband asked them why, they told us that the technician (A Crown) stated that our water heater wasn’t up to code and that there were other expenses to replace it.
As it looks, ACrown was over invoicing everything because it was a warranty claim and on top of that, they were trying to get even more money out of our pocket.
It was completely inconsistent with what he told my husband and I the day before.
Dishonest business is not prosperous. We went with a different company all together.

Acrown showed up and fixed a leak under my kitchen sink that another company couldn’t fix or figure out what the problem actual was. Alex knew exactly what he was doing and he didn’t try to sell me anything I didn’t need. He also gave me some recommendations for possible plumbing changes down the road. I highly recommend Acrown if you want to get the job done cost effectively and without being sold things you don’t need.

Rude and Disrespectful. Set an apt time and then did not show and did not call. After waiting and missing work he called back 8 hours later with no remorse and blamed the customer. Do not hire them.

Leaks are scary! Found some nasty water stains in garage yesterday leading down from master bath. I called right away and someone came out next day. He was on time and worked quickly to fix problem. I feel so much better now! He did leave a bit of mess when he left but whatever just happy the leak has stopped :)

A horrible company to do business with, I couldn’t recommend them less. My landlord’s home insurance company hired them to come to my condo to check on a broken toilet in October (14′). My appointment was from 12pm-2:00pm. I literally sat there in total silence with the front door open (screen door was closed) reading for 2 ½ hours waiting for the plumber that never showed up. No call at all from the plumber saying he was going to be late, nor did he answer when I called to say I couldn’t wait any longer and had to return to work. My landlord called to ask what happened and the plumber claims he knocked on the door at 1:55pm, no one answered, and that he then just stood outside waiting for 15 minutes just in case (but for some reason didn’t knock again). As you can imagine, that is a complete and total lie. I’ve been home for plenty of packages being delivered by UPS with the slightest of knocks on the door, I would not have missed a plumber (guessing he knows how to give a good manly knock on the door) when I was sitting a few feet away in silence reading. To make the situation even more annoying, the plumber then failed to return any of the five messages I left over the course of the next two weeks (he told my landlord I should call back to re-​schedule), thus showing even less professional class and wasting even more of my time.
My wife and I have two kids under 3 and both work hectic full time jobs in the entertainment industry. These words do poor justice in describing how frustrating it is to have to waste 2 ½ hours from work (time that I had to make up that day) and then be lied to. Stay away from this company. You deserve better.

Terrible customer service. Spent one minute assessing the leak from disposal, and could not find the leak. Had a professional plumber come and they found the problem and replaced the disposal. If you want a shady plumber go with acrown. I heard that they have been argumentative with other customers as well. If you want a courteous, professional plumber go with Shoreline Plumbing!

I have recommended these guys to my bride’s family. Alex came through and has done a clean job. They did a complete re-​piping and installed new fixtures. Very clean and professional.

Perfect service! This review is mostly for Alex who came out and replaced our whole broken down water heater. He was so fantastic to work with and his customer service was spot on! I definitely recommend his work.