Swank’s Chevron

I’m annoyed that my first Unilocal review has to be a negative one, but the bizarre behavior of this woman (who told me she IS the owner so I assume she is) was possibly the most bizarre and rude customer ‘service’ I have ever experienced. The good news for her, is that instead of getting all pissed off and mindlessly bashing her and her I’m going to be as fair as subjectively possible, including the part where I went back in the store and yelled at her. See I believe in fair reviews, that being said, gas, snacks, cleanliness are are basically fine here, so if you absolutely desperately NEED gas or food, then shop here. Otherwise, drive on by. Here is my story.
I went in to get some snacks on the way to an appointment. There were two women working, one seemed 30’s or 40’s the other was probably a teenager. I got my snacks and went to the counter to pay, and the teenager upsells me on a lottery ticket, which I normally never buy, but she caught me off guard, and as such I was considering the ticket at which point, I started chatting and joking with the women, as I tend to do as I am a gregarious and talkative person. In fact even when I don’t want to talk to people they tend to talk with me anyway, and as such no one seems to ever have a problem with my talkative nature, and if they do they tend to send me cues to let me know I’m gabbing too much. So I’m joking with the teenager, telling her that if I win 55 million I’d give her a million, then I go on to joke about how if I do win, she can’t sue me for half like you hear about in other lottery stories, and we are all laughing and chuckling and I’m about to make my purchase. I also, during my ‘story’-telling, joke about how the reason I’m telling them this is so if I win we’ll have a fun story about how we joked about whether or not I’d win. Anyway, at this point, what appears to be the owner (later confirmed) walks out from the back and very rudely says something like «just ring this guy up and get him out of here they don’t want to hear your stories» and I’m flabbergasted and at first, apologetic, trying to understand why she is treating me this way. There was no line, no other customers, and the other two women were chuckling along with me. Then the middle woman turns on me and is like «You hear her– get out.» I kid you not this was EXACTLY like in the movies how someone walks into a saloon and everybody likes him until they find out something he can’t help like he’s related to some bandit or something and they suddenly kick him out. So when I was standing there trying to make sense of the situation, the manager grabs my items and puts them back on the shelf. She would accept no apology, give no explanation, she just said things like «I don’t like how you all come in here and get all big and tell your big stories we don’t want to hear them.» (which by the way I have only been there once before many months ago) and I said «Is there anyone above you I can talk to?» and she said «No, that would be me and I’m the owner.» At this point I’m shocked and my feelings are hurt, and I went out to my car, and then I lost my temper and went back in and screamed (not sure if I cursed by the way, I might have) «I HAVE DONE NOTHING WRONG!» and she said «that’s real cute» and then the middle aged woman came out as if to make sure I’d leave pointing away and standing behind my car saying «you heard her leave.» In short, I was treated like a drunk vagrant who was hitting on everybody inappropriately and I was simply joking about a lottery ticket that her employee upsold me on in the first place. So grumpy owner if you’re reading this, first off let me apologize for screaming, that wasn’t cool and I lost my temper. That being said, where do you get off talking to me that way? I know I’m talkative, and if I’m annoying I can think of a WHOLE lot better ways of politely getting me to move along, and I certainly wouldn’t have talked as much had there been a line or had your staff not been so polite and engaging in the first place. I also want you to know, Grumpy Owner, that you really hurt my feelings and I don’t feel I did anything wrong (other than yell at the end for which I am sorry). But I am shocked and amazed that even if I were behaving badly you think it’s ok to talk to people that way. I have informed Chevron corporate of your behavior and I sincerely hope you leave the customer service/​interacting with all humans business.

The old fat lady at this chevron was very rude. By the review I read sounds like she is the owner, I asked for help with My fleet card not working at the pump and her response was if you can’t make it work out there I can’t help you. To make a long story short I had all my company’s trucks fill up at shell on Tapo st. From there on.

They don’t give air for free unless you buy gas there. It’s air guys, come on. How much overhead could that possibly cost you? Needless to say I’ll never buy gas here. «Managers rule»? Wow.

DONT BUY GAS HERE & DONT WORK HERE! Their «policy» is to send certified W-2’s. We were at a funeral out of state and unable to pick up my daughters W-​2 at the Post Office, so it was returned to the station. When we asked Denise for the W-​2, SHE TOLD US SHE IS CHARGING $ 25.00 FOR IT!!! Outrageous people!!! We never asked for it certified, it’s sitting on her desk because the Post Office returned it! No compassion for my daughter’s dead Uncle. And, my daughter went to Denise’s dad’s funeral out of the kindness of her heart, purchased gifts for Denise’s kids out of her meager salary and was so kind to these bitter miserable people. AND NOW SHE’S TRYING TO RIP OFF A 19 YEAR OLD CHILD FOR $ 25.00! We reported her to IRS, filing a formal complaint, and to Chevron Headquarters who were shocked at Denise’s maltreatment and intervened. These people are crooks. DON’T BUY GAS HERE. THEY TREAT THEIR HELP LIKE ANIMALS. THEY ARE CRUEL, RUDE, AND DISRESPECTFUL! Wish I could give a ZERO rating but Unilocal won’t allow it.

Not so bad here really, never been mistreated. They are a next to a fwy service station, so are priced accordingly. Convenience has its value.

If I could I would give negative 5 stars. This has got to be the worst gas station I’ve ever been too. The employees and the owner are very unpleasant people.
If you happen to be the unfortunate person who has a vehicle break down on them and get some friendly fellow Simi residents to help you push your car into their parking lot to wait for a Tow Truck you and the Tow Truck driver will be met with rude and disrespectful people that work there. They think that you should have stayed out on the street to get ran over by a speeding car vs let you be safe in there parking lot. And for the Tow Truck driver to be safe wile loading your broken vehicle.
There is plenty of other fuel stations right there on the same street. Use one of them instead. Don’t support bad businesses in Simi. There are plenty of good businesses to spend your hard earned money at.

Review Samantha C. review (at the bottom), it says it all.
I had the same experience with the owner.
Beware!!!

CUSTOMER SERVICE IS HORRIBLE! these guys are tremendously rude! Everything is overpriced and they are a-​holes! DO NOT USE THIS CHEVRON!

It’s unfortunate that this Chevron, with as big a lot as it has, is often times empty. They have the best car wash (which if you use, you get $.10 off per gallon of gas!)
The wash itself is no different than other gas station washes, the difference is that upon exiting the wash, your car is hand dried, and wheels are hand cleaned. My car comes out looking just as clean as it does at the full hand wash places. For a fraction of the cost.
The people inside are friendly and helpful too!