Quality Inn & Suites

Owned and/​or operated by the same group that runs the Howard Johnson downtown. Nothing special here.

Hotel was fine, check in staff were pleasant. Parking is limited. When we got to our room we found the air conditioner unit had a very loud compressor knock, the casing of the unit was hanging off and had obviously been pulled off in an attempt to possibly quiet the unit. This exposed a filthy, moldy unit that most likely has never been serviced as the filters were fully clogged with dirt. When I brought the loud rapping issue to the attention of the front desk it was apparent to me that they were aware of the problem and advised me with a shrug that there was nothing they could do that night.
Basically the unit that regulates the climate in the room was inoperable yet they let out the room, with a «too bad» attitude when questioned about it. It was not a quality experience.

We travel a lot and stay in a lot of hotels… this quality inn was way above the normal quality inns that I’ve stayed. We checked in at 12:30 am & got the last room! Beds were SUPER COMFORTABLE, fitness room was AWESOME (lots of options, good new equipment), nice breakfast, hotel had good free coffee at all hours, CLEAN room, friendly front desk guy. Not giving it 5 stars because it was a little pricey.

My wife and I checked into the hotel at 10:30 pm after a long drive from Rapid City, SD. The room is decent with all the amenities — WiFi, fridge, etc. There is continental breakfast. At 1:20 am, a phone call woke us up. Without greetings, the person said «cut out the noises.» I responded «We are sleeping. What are you talking about?» and told the person to walk around and investigate. After hanging up the phone, I called the front desk to verify the call and demanded an apology. The clerk simply said he would walk to investigate without an apology. How rude! The call interrupted our sleep.
The next morning when checking out, I told the manager on duty about the incident. He simply gave an excuse that the person was a new employee.
I definitely will NOT recommend this hotel.