Sal’s Auto Body

Let me start by saying that if you think you are picky I probably have you beat. For example, I am one of those people who will not go to the car wash because I am afraid that they will scuff my wheels or use the same towel to dry the wheels as they would to dry the car. To me thats a big no no. I will also generously tip a valet to park my own car or I will never enjoy my dinner. Some of you will understand what I am saying. lol.
So when I needed work done on my exotic car I really struggled on where to go. One shop I went to actually told me that they were to nervous to work on my car and asked that I take it someplace else. The other shop actually recommended Sals. When a company recommends a competitor you know they must be good. I then called my sales rep at the dealership and he recommended the same shop. So with a competitive reco and a high-​end dealership reco I figured this was the right place.
I immediately had the car towed there from the original shop and decided to take a ride to Sals the next day and check the place out. I have owned over 55 cars over the past 25 years which has put me in every dealership and auto shop around. I have never, and I mean never, seen a shop so clean. High-​end cars everywhere! Floors immaculate! Equipment Immaculate, front office like that of a Dr’s office. I mean it was almost to good to be true.
Believe it or not it got better, I met Laura. To say she is an expert in her trade is a gross understatement. She proved to me within minutes that she knows the business and cars inside and out. She had an energy and passion for what she does as if she started yesterday and as it turns out I think she has been in the business for over 20 years. When I left that day it was like a 50lb weight had been lifted off my shoulders. I knew my car, my investment and my passion was in the right hands.
As time went on the experience remained exceptional. Updates, collaboration and professionalism. Most of all I was treated with respect. In a day when its hard to find people that understand true customer service and client experience it was refreshing to see its not dead.
The car required 4 weeks of work. So as any consumer would be thinking I was getting nervous about the bill that was accumulating. I mean this is the highest end repair shop with rows of $ 100k vehicles awaiting repair. We all know the feeling when you are about to see how much something cost you that was not off the shelf. You know like when a contractor found something «unexpected» when making a repair to your house and he will get back to you with the price after the work was done. So the moment came and i was told the cost. Thankfully It was extremely fair and the best part was that every cost was explained and justified with a part cost and labor cost.
At the end of the day my experience was exceptional and I highly recommend this shop. Its unfortunate that people don’t spend more time posting great experiences and instead only post bad ones. With that said I use my emotional and logical side when I make my decisions on who to work with. If you drive by Sals and see the number of cars they fix daily you can do some simple math and come to the conclusion that even if they had a bunch of bad reviews, which they don’t, they are still doing a tremendous job. I have to assume they fix 50 – 100 cars per month so do the math. Not to mention they had Manufacturers certifications from every top brand. I did my research on that too and its not easy to get. Why just take the owners word for it that they are good, let Mercedes and BMW do the home work for you.
The fact is that if you are looking for a perfect fix, and I understand that not everybody is (older cars for example) at a fair price and timeline this is the shop. period. If you go elsewhere you haven’t done your homework or you just don’t have a need for such a place. With the amount of research I did, and the type of person that I am, trust my opinion and go to Sals.
Thanks

My car went to sal’s for warranty paint work. However… my car does not have regular gloss paint on it. It’s a 2012 Mercedes CLS550 with designo magno alanite gray paint. In English that means that it’s a matte finish from the factory in gray with a ton of metallic crap added to it. The warranty only covered the bumpers and a few other ABS parts. In the past I have gone to other auto body places asking about getting some touch up done to my car and was always told they did not know how to match my paint and wouldn’t even try. I just picked up my car from their shop yesterday and can’t even begin to say how amazing it looks. The paint and sheen is matched perfectly and my car really looks like it’s brand new again. It did take a little longer than expected (estimated 1 month took 6 weeks) but that was probably due to their attention to detail. Anytime I need anything done to my car it’s going back to sal’s. Even if I move to chicken Alaska my car is going to sal’s. There was one downside, the hot girl helping me wore an engagement ring. Other than that, best body shop!!!

Efficient and effective. I recommend this shop without reservation.