Bob’s Locksmith Smyrna

These people are very rude. Their website says 15 minute response guaranteed. Locksmith called me 20 minutes later and said he was on his way and would be there in 20 more minutes. They knew that my dog was locked in my car. When I called to ask what they do when they don’t honor their 15 minute guarantee, I was interrupted by the girl answering the phone and put on hold before I could even finish my question. I hung up and called back and told her she didn’t let me finish my question, and the lady yelled at me that she was going to transfer me and not to hang up. Major attitude. When I finally talked to someone, they said the 15 minute guarantee is just saying that they will call you back within 15 minutes. Their website does not make this clear. When the guy didn’t show up 35 minutes later, I called king locksmith instead, who was very professional and was there in ten minutes. When I called bob’s locksmith to cancel and explain why, I was interrupted and transferred again by the diva answering the phone, and the other guy I talked to didn’t even apologize or anything. He just said «ok, great! Thanks!» Don’t use these people. They are not honest and are very rude. There are much better companies out there

they did good work and at a great price. I had a lockout situation where my key wouldn’t turn/​open the lock. they diagnosed the problem replacing my lock and selling me a keyless remote for more than $ 100 less than the dealership.

We originally called to have a dead bolt unlocked as it somehow got locked. When we first called they quoted us $ 15 trip fee which was a promotion this week and then a $ 35 unlock fee. When we called back to confirm, they said the total fee would actually be $ 70. We chose to shop around and couldn’t find anyone else in the area to open the lock as we needed it done ASAP. So, they called us back one day later and confirmed $ 70 to get it unlocked, and then called right back after they sent over the CC Authorization form for $ 90. The lady on the phone said she mis-​spoke and it would actually be $ 90. I informed her that if the company gives a quote, they need to stick by it and that we would not recommend them or use them in the future. It’s just bad business. I would shop around and find someone else to use.

Guarantee to be here in 15 minutes. Took one full hour.
Charged $ 100.00 to open a bathroom door that was locked from inside!
Then said they didn’t take checks!
Then said they don’t take American Express! It says they take it on the website!
A total rip-​off who promises but does not deliver on their promises.

Worst company ever. Terrible at their job, lazy, and unprofessional. Would never use their company again.

BEWARE!!!
Beware of this company’s scam, a dishonest group!!!
Filed a complaint with the BBB and called the police to file a report.
Showed up to our house in an unmarked vehicle, proceeded to open our door with a screwdriver and two inflatable bladders (causing damage to our door frame). This all took less than three minutes and then he told me it would be $ 175 after I was quoted $ 65 ($ 25 to show up and $ 29.99 to open the door). I asked him to justify the cost and he said it was due to the equipment he used.
The number (678−359−3688) they use is linked to Barnesville, GA and the address below exist (just an intersection) but no company by the name, Bob’s Locksmith, is located there.
Bob’s Locksmith Smyrna
3101 Sports Ave SE
Smyrna, GA 30 080
Called the office again and asked for a manger and a business license, the girl laughed and said she wasn’t going to give it to me. My wife called also and was hung up on. The third time I called to tell them that I had filed a report with BBB and police, she just kept repeating to me «I don’t care, I don’t care, I don’t care in» in a childish voice.
NEVER DO BUSINESS WITH THESE DISHONEST AND CHILDISH PEOPLE!!!