Kauffman Tire-South Cob

We have had AMAZING service from the staff at Kauffman Tire-​South Cobb since we moved to Smyrna three years ago! Josh and Amber have taken care of all of our family cars with everything from air in the tires, oil changes, brakes, tires, etc. We truly appreciate their attention to detail and honest business practice!

Yesterday, I went to see these guys one hour before they closed because I had just found out I had a flat. I was hoping that they could squeeze me in and was ready to be gouged since I was pretty desperate at that point. Not only did they take me, they also fixed my flat in 50 minutes. When I asked how much I owed, I was told, «Nothing. We don’t charge for fixing a flat, ma’am.» Suffice it to say that I am sold!

I hate to have to write this review but I must. First off I have an appointment for 4 tires. Made the appointment because I have things to do and I know how busy they can be. I was assured the tires would take 1hr. I get there for the appointment and planned to wait. The waiting room is like ants on top of each other with 2 seats left if you don’t plan on moving your arms. I opted to go next door to the one of the restaurants with wi-​fi so I can actually do some work without the next person on my lap. Here we are 2hrs later and the a/​c check I wanted done has just been completed and now to fix is another 45min. Now you can’t tell me that you have been working on my car this whole time. What is the point of an appointment if you’re not going to honor it. I would have made other arrangements. And since the waiting area is packed beyond belief you would think you want to clear customers out. I have brought every vehicle I own to this location for years. I never usually wait on because I live close by. Its 93 degrees out. Too hot for me to walk home. Again I say what is the point of an appointment if you aren’t going to respect my time or patronage.

These guys are THE BEST, hands down. I have really struggled with my tires and these guys take care of me every time. I bought a new set of tires from them and got a great road hazard warranty which definitely came in handy because I commuted across town and drove out of state a lot. Unfortunately over the life of my tires I got at least five or six flats due to nails, etc in the road and Kauffman took care of me quickly and professionally each time. Having a flat can be a very stressful experience and they help to mitigate that stress. I also bought new brakes from them, as well as a new rim when I damaged mine. They have also tested my battery & alternator for me from time to time. I always felt their pricing was fair and I was treated with respect.

I went to get a simple oil change and new battery… when i got my car back my drivers side window wouldnt roll back up. The guy at the front desk told me about it and said there was nothing he could do and didnt even offer to check the fuses or reset the battery. even though it worked fine before they worked on it i call a mobile mechanic and he said they put the battery on incorrectly and caused my truck system to reset and once he fixed the issue it worked… MORAL OF THE STORY dont go to these careless ASS HOLES

They have taken care of both car tires in a matter of months due to nails in our tires. They are courteous and helpful and will fix your tire for free! This is why when the cars needed new tires they got our business and they beat the price of where we normally go. It is a win-​win!

I had the most unfortunate events with my tires in a two day span. But what didn’t help was the service provided by Kauffman Tires. I will never return to this store nor any others in the future. The amount of time taken to replace anything is absolutely absurd.
I had a tire blow out on the way to work. I hear about the Falcons discount and so, I have all of my tires replaced which took two and a half hours. The next morning, I discovered the same exact tire was flat after it was replaced the PREVIOUS day. I had somewhere to be for work so, I called ahead and dropped my wheel off at 9am.
I returned about 4:10pm and the tire was NOT DONE. They fed me some lie saying «they couldn’t find the work order associated with the wheel. So it will be about another 15−20min.»
Okay. You had an entire day to change ONE 17″ TIRE!!! Now let’s move on, into the waiting room where they have a decent layout of refreshments. Ten… Fifteen. Thirty. Fourty-​five mins. I finally go to the counter and the employee (Justin) says «oh, they are almost finished. It will be another five mins.» Okay. (And I want to make note that I DID NOT give Kauffman Tire my car, just the one wheel to replace and return to me and I still have to wait after an entire day has gone by) Another fifteen mins go by and I see Justin come from the shop and ask me «do I want the tire put on?» At that point I was livid and refused any additional time Kauffman Tire would consume from me and just requested the wheel. I would rather put the wheel on my self in 10 mins than Kauffman Tires to put it on in an Hour!
All in all. Don’t go to Kauffman Tires. Especially with the service they provide here. Waste of time.

I really appreciate the service I get at Kauffman Tire. Their prices are reasonable (especially with coupons), and the staff seem very friendly and honest. (I appreciate that even more after having a terrible experience somewhere else!) I would definitely recommend making an appointment, though, as they tend to be busy.

This is the only place I will go in Atlanta for tires. I started going here when I lived down the street and it was convenient. Now I live 35 minutes away and it’s still worth the drive to me.
The guys are super friendly. There is Wi-​Fi in the lobby, and if you don’t like that go next door to Atlanta Bread Co and have lunch and use their Wi-​Fi. You really can’t ask for a better setup.

I got a nail in my tire on the way to work. I was next to this Kauffman tire and so I stopped to have the hole patches. I was greeted by an over enthusiastic male who took a look at the tire and told me it couldn’t be patches. He then went on to explain that I would have to replace the tire an that all of my tires were worn and needed to be replaced. I had just gotten the Pirelli tires 2 years before and I don’t do well with high pressure sales so I asked if he would just put the spare on my car so I could get to work. He put the spare on but tried to not give me back the tire with the nail. I told him I wanted to put it in my trunk and he asked why explaining it was worthless and that he couldn’t order me a new tire without the information in the tire. I finally got to work and took my car to discount tire the next day. Discount was able to fix the nail hole for free and said I didn’t need new tires for another 7000 miles. I do not recommend Kauffman and I honestly feel they tried to take advantage of my vulnerability as a women on her way to work in a suit on a rainy morning.

I’ve only been to Kauffman Tires once and I’ll never go back again. I went there with a flat tire. They replaced the tire and KEPT MY SPARE!!! #&%#?@ Do you know when I found this out??? When I got another flat and called AAA and they tried to switch out my flat with my spare and my spare was not there. Who freaking does that??? And they call themselves professionals??? Of course it was after 6 or 7 at night when I got the flat and everybody was closed so I was stuck on the side of the road with NO #&*^@#& spare! Even if it was an honest mistake, they had my cell so they had ample opportunity to call me when they saw they had my freaking spare to let me know. So that really makes me wonder if that was an honest mistake on their part.
So do you think I’m going to be a chump and go back there again? I don’t think so.

These guys are great. They fix flats for free, are honest, and are always willing to go above and beyond. I highly recommend.