Arby’s

Service was terrible, very confused workers gave me the wrong order numerous times. They have also charged me for things I didn’t get.

Used to the love the place. used to be very kind, fast, and efficient. Now the place is a disaster. Walked in and there was a whole line of people waiting for food and only one cashier ringing out. Upon getting rung out, one of the employees was painting behind the menu and ending up dumbing it and the blank paint ended up covering the cashier and the people in line especially me. didn’t bother apologizing for it or offering anything to us. Employees in the back were screaming with each other and throwing stuff at each other. Ended up taking forever to receive our food afterwards. Our order was messed up and a sandwich was forgotten, other sandwiches that usually come precut did not this time around and overall a very bad experience getting covered in black paint and poor service.

I don’t understand why this place doesn’t have better reviews. I find myself here a lot. It’s never that busy, the place is clean, and the food is delicious. I’m not a fast food person, but Arby’s is one place I’ll go to. So much better than other fast food out there!

ONCE UPON A TIME…
So usually this Arby’s provides a typical fast food experience, but tonight was below average. Cold, soggy potato cakes; sloppily made beef n’ cheddar complete with sauce on the outside of the wrapper (now on my pants); poor communication with much unnecessary repeating of my order, despite only 1 car in front of me and none behind.
But as a side note: once upon a time this Arby’s was phenomenal! There were two specific ALL-​STARS who worked there named Vince (or Vic) and Shannon who provided customer service, food quality, and an experience far better than one would expect at a mid-​priced sit down restaurant, let alone a fast food establishment. And nobody on the team at that time gave less than 100%. I frequent this location much, much less since its decline and tonight was a reminder of why.
It may sound ridiculous to read this on a Unilocal review, but I hope those two are gainfully employed and being appreciated for their value and potential. And if they ever need a job reference, I will highly recommend them.
And such is the story of Solon Arby’s.

I actually used to work here & it was my first job. It taught me a lot about customer service and I feel that it is particle why I am so great at my bar tending job now. However, I came into the drive-​thru not to long ago and although I came 6 min before close, they told me they won’t make food & when I told them the time, they turned off the head set. 1 star rating.

The food was good, the 10 minute plus wait is unacceptable for a fast food place but what really makes this a 2 star rating is after purchasing a meal and drink through there drive through, I asked the employee through the window if they would throw away a cup I had from a previous visit with them. The gentleman said no he didnt have a garbage can close to him. Say what? Customers pay your check and when we stop coming, who will pay you then? Poor customer service.