Best Nail II

Worst gel manicure ever. My nails are rippled and thick. My nail tech was so rude. My nails look so terrible they didn’t even charge me and told me to come back. That will not be happening.

Went back and asked for my nails to be fixed. After the female manager came over the guy who did them started. I pointed out the flaws and he started to fix them. I mentioned that near my cuticle they were very thick, but I think he said that it was because I bumped them? The nail polishing was a lot better this time. At one point when he was finished before applying the nail polish I saw that the tip was still messed up and showed him. He handed me the file. I am happy that my hands look better, but I will definitely not come back. I think it may just be the one person who works here, as the other customers seemed to be happy, but I felt uncomfortable. If the female manager wasn’t there I doubt things would have gone so smoothly.

I am updating my review of Best Nails after several disappointing encounters with a male employee. I do not know his name, but he should not be doing nails, period.
On one occasion, I went in for an acrylic fill and it was terrible. Just shoddy, didn’t look nice, and his attitude sucked.
A week or so ago, I went in for pedicure (which was wonderful!) and my daughter had her nails done by this same gentleman. Just sloppy, sloppy work. She’s 11 and she was so mad she wanted to ask for her money back. It was that bad.
— — — – If you go here, don’t let this guy do your nails. — — — –
Everyone else I have had has been great — there’s a wonderful woman there who does acrylics like I’ve never seen anywhere else — thin and beautiful. She’s an artist. The pedicure I had almost two weeks ago looks great still.

I don’t normally visit this place because of a previous negative experience. There are much better places around and I was surprised this place was as busy as it was. My daughter wanted a gel polish change and we were in the area so I took her here. They kept asking me if I wanted anything done and after a few times of telling them «no, I’m all set,» they told her to pick a color. The woman who did it was so slow — it took her more than an hour! The finished product was nice but my daughter told me that she kept messing up and having to redo nails. She also said she put on too many coats so I’m hoping this gel stays on for a month! Never again. What should have taken no more than half an hour was an hour of my life I’ll never get back. Nails on First is my go-​to place. even Lee Nails in the Swansea Mall is even a better bet!

Just terrible experience over all. I only went here because my regular place was closed on Memorial Day. You walk in and you can tell that this place doesn’t have it all together. I said I wanted to change the color on my gel manicure. After five minutes of me explaining exactly what I meant, I sat down with someone. He asked me to choose a color and I did. Half way through the appointment, the guy doing my nails gets sick and I go to another station. This lady was at least friendly. I started to notice that the way they did it was odd and unfamiliar. They put on a regular polish and then a jelly coat on it and call it a «gel manicure». Not only did I get this coat on my fingernails but also all over my fingers as well. They filed my nails way too short and the color that they did it in was not the color I had asked for. I would have said something, but by that point I didn’t care. The day after my appointment, my «gel manicure» was already falling off. Terrible, terrible, terrible.

Will never go back to this place. Very unorganized and unprofessional. Went in to get eye brows done. Was told it would be a few minutes. 15 minute later another person asks me what I’m waiting for. I tell her eye brows. She tells me they can’t do it because they have no time. I asked why was told to wait and the woman starts yelling at me that she is the one who does the brows and she was in the phone and has no time for me. After waiting 15 minutes I was irritated so ask for a manager. Was told there was one there. Asked who the manager was and she refused to tell me. Went over to a guy technician and asked him. He said he can’t tell me, he just works there. Stand up guy! What kind of shady business are they running? I was a loyal customer but will not be back. So rude and shady!

Usually go to Top Nail on rt 138, which I like, and have only had one «major» problem with them over the last few years… but today, I went to Best Nails… and I was hesitant.
Place was ok, not overly clean, but not filthy. Not very friendly, at least I didnt find so. The manager did my nails, …was a guy, didnt really say more than 2 words the entire time, no idea what his name was. I will say he did an excellent job though. Not sure I’d go back unless I couldnt get into my regular place when needed.

I wish I had enough consistent experiences at Best Nails to give a coherent review with, but honestly my visits here have been so mixed I have to say the quality of experience you’ll have depends entirely on who your nail tech is and nothing else. Thuy does a fantastic job and is very friendly, as is the woman who also does waxing, but I’ve had mixed experiences with the others. The men who work here are harder to talk to than the women and they’re not as friendly either– in fact, since they don’t even have names on their coats I can’t even tell you what their names are! Last time I went, I was sat for a pedicure and stuck with a younger guy who didn’t even ask me what kind of service I wanted (there’s three different types of pedicures) he just gave me the basic with a crappy leg rub and that was it. If it wasn’t for their proximity to Stop and Shop I probably would not come back here, but the location’s good enough that I’ll pop in here for walk-in’s if I have no time to go anywhere else. Three stars for my positive experiences with Thuy and the waxer, though.