Brooks Brothers Factory Outlet

If I was the Brooks Brother district or regional manager, I would be appalled by the behavior of the store manager (or assistant store manager) and his staff at the Assembly Row factory store location. I had purchased a suit from the Wrentham factory store location over the weekend but decided that I really didn’t need another suit. Since I live closer to the Assembly Row location, I decided to return the suit there.
When it became known that I was there to return the suit I was greeted with what one would consider sass. The store manager (or assistant store manager – I wish I got his name) took up my transaction and asked if I wanted to look around and see if there was anything I wanted to exchange the suit for, but I said «no» (I really just wanted to be in and out after shopping for awhile at the Wrentham location over the weekend). After making a wisecrack about needing to return the suit at Wrentham and that they did not carry the suit at the Assembly Row location, I became a little perplexed as I assumed all locations carried the same merchandise. One of the store associates then said that I should exchange it for something at their store and then return it at Wrentham. That just did not make sense to me so I ignored her. Anyway, I showed him my receipt, and the store manager then said I would need to either give him my driver’s license or «blood sample» to prove my identity. He said it was a joke but I was not laughing. He said it would be a moment as he looked up the merchandise in the system. I asked if he needed my Brooks Brother card and he said no. As I walked away to browse he started singing how Wrentham didn’t know what they were doing.
I was ready to leave so I circled back and the guy was still wrapping up my transaction. I really think he wanted me to exchange the suit for something else and was waiting but I had had enough. All the time I was circling their wrap stand I overheard the store manager (or assistant store manager) talking in some fake British accent making jokes with the store associates laughing. I really did not think it was very professional behavior. I came back to sign my slips and he casually mentioned that I could catch him at Kowloon (or something that sounded like it, and I really hope he wasn’t saying «Kowloon» as a reference to my Chinese ethnicity) on the weekends for amateur comedy open mic night. I was thinking, no way, as his jokes were – as I felt – at my expense. I quickly signed my slips and exited.
In the end I am very disappointed in the behavior of management and the associates at this store location. The behavior exhibited was extremely unprofessional and disrespectful. I think after the fail of the first joke, the associate should have become more serious as I was not having it. I am not sure why there was attitude and sass but that is not how to behave in front of a customer. The behavior is not representative of the Brooks Brother brand. I would highly recommend that the management and sales staff go through training. Everything flows from the top. The manager exhibited poor behavior and I was extremely appalled that the associate was comfortable enough to display the same sort of behavior in front of her manager.
I certainly would not be shopping at this location again.

Went to Brooks Brothers today and had a premium experience. I wanted to take advantage of the special they had on 2 suits, and I only found one I liked in my size. My first choice, and truly my favorite, was not in stock and Selena went above and beyond to call about 5 stores and eventually locate it for me.
I will be living the dream with the stylish new suit, and I would have left empty handed if it were not for Selena’s professionalism.

Just bought three ties at this location. The store was great, selection great and the service was fantastic. Worked with Giovanni and he was one of the best retail associates I’ve ever met. Helpful but not pushy, knowledgeable but not a know it all, engaged but not smothering. He guided me to the right products for me and provided helpful information about products and promotions. He seemed to really enjoy what he does and also the idea of helping me find what was right for me.
Thanks Giovanni.

Didnt know they had opened an outlet here. Stumbled on completely by accident.
The outlet brand doesnt quite stand up to the full line BB items for most things. You’ll find the ties and shirts lacking in comparison to their more expensive name brand. suits for sure. But you can find good deals here if you are attentive. I got a great all season down vest here, a few decent ties, a very nice scarf. I’d likely reserve my shirt and suit purchase for the real BB store, but if youre trying to save money you’re way better off here than a place like mens wearhouse.
The staff were super friendly and very helpful. Not a single complaint.