Found

Owners took off like thieves in the night. Packed up merchandise that did not belong to them and took off. Won’t answer calls/​emails. Stole from consignors.

After discovering the store was just gone, vanished from Davis Sq., without a word and with my money/​items, I have filed a complaint with the BBB. I encourage others to do so as well.

I gave them a large and valuable collection of clothes, that by their calculations guaranteed me earning between $ 900-​$ 1200 once they were sold. After 6 months I heard nothing and wrote to them several times. This was before they closed. (I unfortunately no longer lived in town so I couldn’t go in person). Then they closed and I’ve received no communication and no payment. I will file a complaint with the Better Business Bureau at
as it seems many others also have. Meanwhile, if anyone gets any leads on how to pursue this matter, I’d be very grateful to know how.

In the same situation as other annoyed reviewers. I stopped by multiple times requesting a status and they told me that they will definitely send me a check since they owed me hundreds of dollars on «really nice stuff.» Now it’s closed and nada! It was almost a year that had passed since I first dropped off stuff! I should have taken that as a hint. Filing a complaint with the better business bureau now. If anyone has other advice, I’m all ears. Appreciate any guidance!

Lost hundreds of dollars of clothing and accessories to FOUND. Filed a complaint online with the Better Business Bureau:
all the ladies who lost items should file a complaint as well :).

I had hundreds of dollars worth of clothing and shoes on consignment with Found. Had been in there many times before to buy but not consign. Finally, thought they’d be a good place to consign my clothes. Called Friday only to find out that they’d closed. I never received any communication from them about my clothes. No check, no returned clothes, nothing. Can’t even leave a message at their number because it’s been disconnected. Does anybody have any information on them? I’m really extremely disappointed and pissed off. This is so not cool.

I’m in the same boat as other reviewers. Went to the store today to follow up on a check that I was supposed to receive over a month ago for sold items only to see that it’s closed up!!! Please give us our money or I’ll find you, Found!

Hi, My wife and I left some clothing with you and we have not received a check since you have closed your doors. The lack of information is very frustrating. Can you please write on your Unilocal page or email everyone a status update on what is going on with your store? Should we expect checks for our sold items?

I had hundreds of dollars worth of stuff consigned with Found. When they closed, I received a box in the mail with few items that were remaining in the store. I never received a check for the items that were sold. Can someone please reach out to me to advise when I will received the money for items that sold?

I just left hundreds of dollars worth of lovely things in consignment with them in November and now they just disappeared without any notice??? They owe me for items sold and owe me back what didn’t sell! What on earth??? This is not ok! I am sure this has happened to MANY people! Has anyone received contact from the store about their items and pay due?

I left 5 items of very nice clothing for resale back in December. Drove by there today and the whole place was empty! I guess the store closed. Where are my clothes??? I left a message on the voicemail and am crossing my fingers that someone calls me back, but not holding my breath. Not cool, Found!!! WTF?

Love this shop. They have great taste in mens cloths and the stock is more interesting (and nicer) than other stores. Really hope you guys re-open…or even better, stay where you are.
Found is the highlight of my weekly second hand outing.

Great designer clothes at really great discounts! I found so much great stuff here! I hope they’re able to re-​open in a new space!

I really wish I had reviewed this place before my most recent experience, because I would have given it five stars! I love going in here and while there are many items here that I can’t afford, I always find something beautiful and reasonably priced.
Also, there is a lovely woman who works there, stylish and kind with short hair, who has several times gone out of her way to give me ideas, and been wonderful and helpful and friendly. It was a joy to go in when she was there!
I work in retail myself and understand all the crap that comes with it. I know there are days when you just don’t feel it and everyone is annoying and you just wish you could be somewhere else. I get it. So I know people have bad days and as a customer, knowing that side of things, I do try to go out of my way to be polite and sensitive to that.
However, there is really no excusing what happened the last time I was in there. A younger gentleman with longish hair was gossiping to the other employees. I was wearing a bright orange jacket, which I bought there, over a black outfit. He said, directly in front of me, to his colleague, «Ugh, orange is back this year. And black. I hate that it’s back.» To which she replied, «me too, I don’t know why, it’s not my thing either.» Then he wrung me up, not a word to me, still talking to his colleague.
I really want to give people benefit of the doubt but I couldn’t find a way around this one. It was a direct insult about the way I dressed and it embarrassed me and made me feel self conscious and cheap. It wasn’t just poor customer service — it was rude and it was also mean. I tried to figure out if I had done anything to deserve it, but all I did was ask to try on some shoes, for which I thanked him, and then bought. That was it! I hate to say it, but it’s marred the experience of shopping there, which I previously really enjoyed. I get having a bad day but there is a line.
I will be back — I still love the clothes and there are others who work there who are awesome. But it used to be my favorite store in the area, and now it’s not. Oh well.

Found sold my wife’s clothes. Thanks Found.
So, why am I writing this review? Because ’twas me, the good husband, who lugged in her gently used designer threads to consign for the very first time ever. I had no idea what the process was, and my only other interaction in the realm of resale was sitting for 45 minutes across the street to be told they didn’t accept evening wear. Rad.
And so, Found came to the rescue. They request an appointment to consign items, and typically require a minimum number of accepted items to create an account. They took pity on my naiveté, and received 4 out of my 8 dresses (the details of which, if you’re curious, I cannot recall, except for the fact that they were long and looked good on my wife. Boom, Masters in Fashion.)
And so goes the wait. Over the next 90 days, they record what gets sold and cut you a check once a quarter. After that window, it’s your job to either claim your unsold goods, discuss a re-​consignment, or donate the stuff nobody wants to charity (where, undoubtedly, everyone will want them).
So, while instant cash is king, we weren’t in a rush to get paid, and I found the process to be less frantic than the other Davis Square consigned clothing option. The staff were appropriately discerning, and three of the four items sold. Coolio.

Nice clothes, but very poor customer service! I bought a pair of pants and a skirt, and the clerk was talking on her cell phone, so she overcharged me $ 25. Unfortunately, I didn’t notice until I got home. I had to call twice to get a response about the error, and they told me to bring in the items and the receipt. Understandable, but I live an hour away by T so it’s very inconvenient. I tried to go in just now, but the store is not open, even though it’s normal business hours. I saw 4 other potential customers walk up to try to shop. Now I’ve spent two hours today trying to fix their mistake, with no resolution. A huge waste of time and money!

As others have said, this place is a snoot without the loot. Basically, you’re going to get a bunch of fluffy bragging about their haute couture which is really a bunch of junk at high prices. Last time I was in there I asked about a price on a purse and when I was kinda shocked by the price I was schooled about how high ennndd their pieces are. I’m sorry, no one is here for Fendi, we’re here for cute vintage pieces, or low priced mid range consignment minus all the astronomical price tags.
I miss Artifaktori.

I understand that thrifting is a chance endeavor. Sometimes you may be able to find a great piece, while most times you’ll be out of luck. Found, however, markets itself as a high-​end, luxury brand consigner and doesn’t deliver. Its vintage fashions are just worn out and ugly. The handbags are cheap and plastic, and so are the shoes. The few housewares are sometimes cute but terribly overpriced. The jewelry is just plain ugly and sometimes very dirty.
The items do not match the pricing and I don’t understand how they do any business at all.

I have long been a reader of others’ Unilocal reviews but never have been prompted to put in the effort to make an account and write a review, neither for spectacularly stellar nor insultingly horrendous service. Welp, I have finally caved and here I am, Unilocal.
So I think you can figure out from my 1 star rating that this review will be about the insultingly horrendous service I recently experienced at Found. My friend and I happened to be walking past the store this past Saturday afternoon when we noticed a sign that advertised something along the lines of «40% off everything except red tag items.» My friend was intrigued despite the fact that I warned her that, as many other reviewers have pointed out, much of the merchandise in Found is overpriced and ugly as sin.
Much to my surprise, my friend was able to find a stylish blazer in the 75% off sales rack and brought it up to the front to inquire about its final sales price. She asked one of the young women working behind the counter if the additional 40% discount on the entire store also included existing sales items. The employee was slightly confused so my friend explained that sometimes stores apply multiple discounts to a purchase during huge store wide sales and, since the sign only stated that red tag items were excluded from the store wide 40% discount, she was curious if Found had that policy.
However, before the employee could answer, a middle aged woman also standing behind the counter incredulously scoffed at my friend’s question. «You want us to give you a 115% discount?! What, you want this for free? You think we will pay YOU to buy OUR merchandise?»
For all those reading at home, that, as you probably know, is not how percentages work. Just like one does not simply walk into Mordor, one does not simply add up percentages. So after a moment of stunned silence — I’m really not sure what was more stunning, her unbelievable rudeness or her unbelievable stupidity — we tried to calmly explain to her that that was not what we were asking.
In a nutshell, we explained that:
(1) you would apply the 75% discount to the $ 159.99 blazer, which would bring it down to $ 39.99
(2) then you would apply the 40% discount to the newly $ 39.99 blazer, if the store did double discounts, to bring it to its final sales price of $ 23.99
Throughout our entire explanation, this woman continuously dramatically sighed and rolled her eyes at us while muttering things like, «You are asking me to give you a 115% discount! That is impossible!»
Well…technically, yes, that is impossible… because that is NOT how percentages work.
My friend, realizing the futility of it all, backed off and was going to pay the $ 39.99. But when the woman turned to one of her employees to ask, as if we were not standing right in front of her, «Am I missing something? I don’t understand why these girls think I will give them this item for free,» we decided to just leave.
Listen, I get it if you don’t want to give us a double discount. Most stores don’t. Totally fine! But if you are going to be an asshole and belittle your customers over something you are completely, 100% (wait, do you think they’ll know what this percentage means?) wrong about, you really shouldn’t be running or managing a business because, surprise, you’re going to drive away potential customers who will then, in turn, write a scathing review about said business.
TLDR only go to Found if you want to be belittled over incorrect basic math concepts in regards to sales on their ugly as sin clothes.

This place has gotten a lot better over the two years they have been open. Yes, it’s still pricey but there can be some good deals to be had.
Their service is quite nice now and I’ve definitely noticed an uptick in more people shopping at Found.
I do wish they carried jeans in sizes above a 30.
I come here all the time now and have FOUND some nice gifts for my mom and clothes for myself.
The men’s selection looks nice too!