California Custom Hot Tubs

The entire purchase/​installation process could not have been better. Thomas came to my home and gave a very thorough and objective presentation educating me about all things hot-​tub. I never felt rushed or pressured. He left samples with me and once I made a decision the purchase process went smoothly. Installation was equally smooth and Thomas never failed to answer my calls or return them promptly when I had questions about getting our site ready. The day of installation was flawless. They showed up right on time, explained everything to me, and obviously knew exactly what they were doing. Oh, and the quality of my Bullfrog spa could not be better. It has been working perfectly for well over two years now. I highly recommend California Custom Hot tubs, Thomas, and the Bullfrog product.

Thomas and his team are very knowledgeable and provide the type of service where you don’t have to worry about your hot tub maintenance. Because I own a vacation rental with a hot tub, it has to be fresh and clean and regularly maintained for our guests and Thomas does a great job. They are very consistent. They even searched all over the internet to find the filter that fit my old model hot tub. They are very dedicated and an excellent vendor if a world of mediocre service providers for sure.. .

Bullfrog and California Custom Hot Tubs are the best.
Bullfrog tubs are well-​built, and the modular jet packs make them very customizable. You can put any jet pack in any seat with ease, tailoring the spa to the needs of the occupants at any time.
Thomas, the owner of CCHT, was quite knowledgeable: he patiently answered our myriad questions about the tub, the jet packs, delivery, electrical setup, and water chemistry.
When our tub was delivered, Thomas was right there to make sure everything worked. He even had a spare 50 amp breaker to replace the faulty one installed by our electrician.
If you are anywhere in the North Bay or Wine Country and are in «want» of a hot tub, check out Bullfrog and CCHT.

I have lived in Sonoma for about 30 years. As a business owner in town, I try to spend my money in town when possible. We have an older Sundance hot tub that has been a bullet proof until a couple weeks ago. The main pump started squealing when it did it’s daily circulation. I was pleased to find we have a business here in town that was willing to come out and do the repair.
At first I was concerned that I would hear «oh, this is just the start of a bunch of trouble, you should replace the whole tub», or «this repair is gonna cost a boatload of cash»! Well Thomas came out and assessed the problem. He gave me 2 options, but suggested the less expensive of the 2. He gave me a very fair quote for parts & labor. we agreed to the job. He fixed in less than a week! Kept to his original quote, and gave me a bunch of tips about how to get more life out of our ten year old tub! I found out after the fact that he sells new tubs. Not once did he try to up sell me to a new tub! Very professional!
Bottom line… great customer service, fair pricing, prompt, and quality workmanship! I believe he travels all over, if so, a call to Cal Custom Tubs is worth it! Thanks Thomas!

I’ve had my Bullfrog R7L for about 6 months now and I love it… so I thought I’d write a review. Picking the right tub is hard, as there are so many brands. Luckily, I ran into Thomas as Costco one day and he introduced me to Bullfrog. After researching the company on my own, that is the one I wanted. The Bullfrog configurator sent me to another dealer in the bay area, but Thomas’ price was significantly less and he seemed more intimate with the entire process and did not act like a sales guy.
The delivery guys he used are great and they’ve been delivering tubs for multiple decades. Very caring of the tub and ensuring it was placed in exactly the right location. Then, the next day, Thomas showed up to hook it up, fill it, and get the initial balance right. It’s very nice to have the person who sold you the tub personally set it up and service it. Ever since then, all has gone well with no issues.
My father-​in-​law first got a tub from Thomas, then me, and then one of my neighbors. I highly recommend him, as well as the Bullfrog models. My only wish with the tub would be softer headrests. :-)

We were very pleased with the professionalism and excellent communication of everyone involved, from the delivery drivers to the electrician, to the owner/​installer. The Bullfrog hot tub itself is amazingly well-​built. We had been looking at hot tubs for two years; I’m happy that we held out for the most energy efficient and fun one out there! I love the idea that we can buy a new jet pack if we want to have a different spa experience.

This has been one of the easiest and most pleasant sales experiences we’ve had in a long while. From the first time we met we enjoyed working with Thomas. He is super knowledgeable and does not use any high pressure sales tactics. Nor does he need to. He is offering high quality tubs at very reasonable prices. The whole transaction went smoothly and quickly. We are thrilled with our tub! And Thomas continues to be available to us when we have questions. We’ve been telling our friends how great everything is and we highly recommend California Custom Hot Tubs

Hot Tub experience leaves me Hot under the Collar.
When I purchased the Bull Frog hot tub, the salesman told me It would work on a 110 or 220 electrical hookup. After the purchase, Thomas, the owner told me I would need a 220 electrical hookup and suggested I hire an electrician. He gave us the specs for the electrician to follow if we used an electrician of our choice. Then he recommended an electrician, whom I called. The electrician he recommended, Chris, made an appointment to come between 2 – 5 one afternoon. I arranged my schedule to meet him. Chris did not show up or call to say he wasn’t coming; but let me wait for him all afternoon. I called Chris at 5 PM, but no answer. At 7 PM he called and said he wouldn’t be coming. When I finally met with him, he said it would be between $ 900-​$ 1200 to do the work and he would send me an exact quote. Half hour later while I was in a meeting with my architect, Chris came back and interrupted the meeting to let me know he thought he lost his phone here. I had to excuse myself from the meeting and leave my architect waiting while I helped Chris search the premises for his phone which wasn’t here. To this day I have not received a quote from Chris the electrician.
I got a quote from another electrician which was substantially less than the $ 900-​$ 1200. The other electrician did the work perfectly according to the specs Thomas provided. Thomas, the owner, made an appointment to have the hot tub delivered and set up, between 8 – 10 AM on a Wednesday. I cleared my schedule to meet him here between 8 – 10 am, at which time he called and said he wouldn’t be here until between 3 – 5 PM. A delivery company delivered the hot tub around 3 PM and set it down right next to the 220 electrical. Thomas showed up an hour later to set up the hot tub, which included attaching the electrical, filling the tub with water, adding the chemicals and demonstrating how it worked. He said, «I left my drill at another job,» so I offered him the use of my drill. He then looked at the job and said said «I usually never do this.» I wondered if that meant he expected ME to do his job?
He looked at the electrical wires and said, «you should have used my electrician. I can’t do this now.» Thinking he was having a bad day, I brought him a bottle of cold water. The electrical was exactly to specs but in addition to not having his drill he did not have a conduit coupling part that would be required for every job like this. I offered to get the part at the hardware store, and he said «you should have used my electrician.» He went to the hardware store to pick up the coupling, and when he got back, he said, «I usually don’t do this, you should have used my electrician.» This was a 15 minute job that it took him approximately 15 minutes to do while he was actually working, but he spent most of his time complaining that I didn’t use «his» electrician. There was no problem with the electrical hook up. Once he got the coupling that he should have brought with him in the first place, and I loaned him my drill, it was easy to do. It required that he attach three wires and a ground wire to 4 slots. After him telling me four times that «I should have used his electrician,» I couldn’t bear to hear him continue to blame me for his failure to bring what was required for him to do his job. I went in the house and counted to ten. At this point I wanted to tell him to take his hot tub back.
Thomas is the owner of the company; it’s his responsibility to get the hot tub set up; if he doesn’t «usually do it,» then he should hire someone who does. I told him in advance why I did not use his electrician, so he knew a week before that his electrician was not going to be there. When he finished setting up the hot tub, he made a sullen half hearted attempt to show me how it worked, mostly relying on «read the manual.»
I was appalled at how a business owner could be so disrespectful, argumentative and rude to a customer who just made a major purchase from his company. I felt as though he expected me to do his job for him, because he kept saying «I usually never do this, I can’t do this.» He was angry from the time he arrived, which made me wonder what I did to him other than make a $ 6,000 purchase. The Bull Frog hot tub manual states «contact your authorized Bull Frog dealer for repairs.» I can only hope my hot tub never breaks down while he is the dealer.

Our experience working with Thomas at California Custom Hot Tubs was exceptionally excellent. Imagine walking into a showroom to take a look at a hot tub at 10 am on New Year’s Eve day; now, fast forward to later that evening, when we settled in the installed, filled, heated hot tub to bring in the new year. Fantastic. Can’t say enough nice things.

I found Thomas from California Custom Hot Tubs on Unilocal.We had been thinking of getting a hot tub and we like to shop locally. The bullfrog was clearly an impressive spa and the company appears to have a fabulous reputation. Best of all, Thomas made it all so easy. He is a great communicator and always responsive. Although I did not end up using his recommended subs for preparing the site and the electrical because I had my own, I would not have any hesitation in hiring them. Everything went flawlessly and we are totally enjoying our tub! My husband and I would highly recommend!

i’m the type of person who not only goes for the best quality energy efficient products but am also extremely picky about the salespeople. tom is very down to earth, honest, attentive and great with follow up. i love the Bullfrog Hot Tub we ordered from him — the installation was seamless. i couldn’t be happier. thanks, tom~!
Jamee + Ondina (Mill Valley, CA)

Thomas provides excellent service. We live in San Francisco, and have a hot tub that has been discontinued. We called about 17 different companies, and none of them would service our brand of tub tub. Thomas was very professional, and did a great job of following of with the repair and answering my questions about which chemicals to use. I highly recommend California Custom Hot Tubs.

Outstanding service. Thomas knows just about everything there is to know about hot tubs, from servicing them to operating costs to easy chemical maintenance to who has good warranties and which manufacturers hide the «loopholes». Great selection and pricing.