Mike’s Alignment & Brake

I just gave Armandos shop a 4 review and I won’t take it back. Here’s my story! I am always looking for a better deal. ALWAYS. So while Armando was working on shaping out tires that I had pre-​purchase I tried to deal with him and trade him my 3 decent tires in exchange for the work. We started at 110 $ just for the swap and ended at 80 $ with me trading the older tires in. I settled because I thought I had a good deal. He gave me a hour eta finish time so I walked down the street and started asking other tires shops how much for the work I wad getting done. He was still giving me a good deal for about 40 $ less but I was giving him tires. I walked into Mikes told them my situation and they offered to trade tires for work! I called Armando told him to stop what he was doing and ingot the royal treatment. This shows me flexibility, customer service and over the top negotiation.

We went to Mike’s because the guys down the street recommended him — that in itself should tell you.
The shop is organized and looks good — I’m a big believer that the look of the business reflects how the work is done.
Mike and his crew provided a quick estimate on my wife’s Honda. We left the car and the issue was fixed within hours. After driving the car home we found that it still had a «weird» sound. When we took it back, Mike brought out a stethoscope and like a good doctor he moved through the engine compartment patiently listening to each part, switching fans, AC and other variables off and on to identify the origin — once identified he fixed it, no extra charge.
Separately the radiator on my Toyota had a hairline crack as the front had been pushed in. They straighten out front panel to ensure that the new radiator would fit, flattened out the hood, and offered to source a new hood from a junkyard for the old girl.
All repairs were done at or below budget and very quickly.
When you go you’ve got to check out his collection of toy cars and motorcycles — it’s amazing!

great service… Mike will always have the best deal in town

Have had a lot of work done here over the years and never any problems. Mike is a class act and great guy, always going the extra mile for his customers.

I just had new tires done at Mike’s today based on a referral from a good friend. At first, I was hesitant to make the appointment because of a bad review trashing Mike. Well, my experience was just the opposite.
Mike understands good customer service and knows how to build loyalty and keep you as his customer for life. He made it clear to me that he would service my new tires for a year for free. He went out of his way to go the extra mile.
The minute you walk into Mike’s shop, you know he is a car guy. Great auto décor everywhere! As a Sonoma photographer, I notice the visual impact of others’ businesses.

Have just revisited this business as I needed brake work done on my Mustang. Once again, the owner was very helpful and nice. My estimate was given and work explained in a timely manner and I got the work done right away. I wanted to have lunch and the owner offered to drive me up the street to Mary’s Pizza Shack (my destination) and pick me up! Who the hell does that anymore? Terrific!
I wouldn’t hesitate to recommend Mike’s Alignment if you need work done and are in the area.