Monro Muffler Brake & Service

OK, it’s Saturday, you’re out of town, it’s 90 degrees outside and the air conditioner in your truck just blew a pressure hose– what do you do. You go to Monro Muffler Brake & Service of course, I was in a serious bind and Ben at Monro was able to slide me in and get me back in my vehicle in a few short hours. I am now a cool, happy camper! It’s nice to find a business that actually has employees that go the extra distance and are accommodating and empathetic. Thanks for a job well done, I’ll be back when I’m in town,

Needed a state inspection on a car I just purchased from out of state. They got me in the next day, said I needed the car by 4pm and it was done by 1pm. Friendly and fast service from the few times I’ve been there!

Technically I would give this place 3.5 stars but that’s just not an option above.
I recently went in to get an oil changed and to have them look at the vibration noises I was having while driving.
They said that nothing was wrong with the tires and belts of the car and that a simple balance/​rotation/​alignment would fix the issue.
They were also having a special so it would be about 60 $ for everything.
I said great.
However, the next day I drove it over 60mph and it started to vibrate randomly.
I called them on my way home from work asked if they could look at it that same day, they did.
Turns out they improperly balanced it the first time. So they rebalanced it for no charge.
I’m a bit nervous to drive my car tomorrow on my way to work because I’m not sure if it will still vibrate or not, but if it doesn’t then I’ll be a satisfied customer because at least they fixed the problem free of charge, if not then I’ll have to bring it back and be more annoyed– time will tell! (will update when I find out.)

I have been a customer of Munro for about 6 years, my mom for over 15 years. Munro is as personal as you can get! They are honest about prices and the amount of time it will take to get any work done. I recently had a lot of work done on my car while I was out of town and they had no problem with me hassling them for updates on how my car was doing. It was completely ready for pick up by the time I was back in town. They are really personable people, with a good, loyal customer base.

Very disappointed — scheduled an oil change several days in advance, got their 15 minutes after opening, and was planning on waiting at the nearby dunkin donuts while my oil was changed. The staff told me when I got there «I don’t know when we’ll get to it». Only one other person was waiting in their lobby though. Just poor service to not be able to quickly do an oil change for someone who had made an appointment.