El Pollo Loco

This pollo loco SUCKS! Worst ever. Every single time I stop there my order is always wrong. I don’t understand! What can be so difficult? This pollo loco is garbage! They should just knock that place down and build something else.

If I could give this location 0 stars, I would. Ordering food here is like pulling teeth. I now drive 4 miles just to get some chicken. The service is horrible. The employees are not only slow, but severely understaffed. Even worse, they’re extremely rude and low class. I don’t need attitude when I’m the paying customer. The owner of this location should be ashamed of the staff and by the way their establishment is being ran. If your reading this, drive the extra distance to get better food and service. You will thank me.

Perhaps the worst pollo loco ever in life. I’ve been here 2 times and both experiences were equally embarrassing for this food chain company. First time I came it was a Sunday around 5pm so every paisa in town was doing what we were doing… getting that $ 20 meal. It was busy and only one person at the register. After we place our order we walk over to the salsa «bar» and it was a dirty disaster. Salsa everywhere on the counter but trays were pretty much empty and there were no little containers to take salsa to go. My husband had to go in the drawer underneath to get them himself. Then a bunch of people got their orders before us even though they were there after us. Couldn’t wait to get outta there.
Second visit I came after work around 4 on a Thurs. Much less busy. I placed my order and the salsa bar… I mean does anyone ever even touch it? It was gross and again EMPTY! I asked the gal at the register for containers to go and more salsa. she nodded her head «ok» and she continued to take people’s orders. I got my order and this rude register person basically completely ignored me. Mind you it was not busy at all and there were plenty of workers behind her she could’ve had help me out. Basically the worst service ever. Don’t come to this pollo loco.

Haven’t been here in a really long time and now I know why. I orderd a pollo bowl combo. For more beans than chicken. For some strange reason watching the food prep person grab a humongous ladle ro pour them beans over the rice didn’t seem right. Too much with minimal chicken pieces. So rice beans and the rest of the condiments with a little bit of chicken and an abundance of beans. Now that I’ve gotten that out of the way. 3 stars is being more than generous.
I’m out. And yes I may be back at sime point for the $ 5 pollo bowl because I enjoy an abundance of beans.
#emphasisonbeans

La comida estubo bien 4 estrellas en el baño no tenian jabon para lavarse las manos y olvidaron poner un side de papas pero la comida estaba bien

taking my order went all good but waiting for my food almost 30min we can see everyone trying to hurry running around like chickens with no head one one was getting anything done.6 workers and no food we were all getting really upset never going back to this pollo loco neeeeeeeeeeevvvvvvvveeeeerrrrrr

Horrible food just got my chicken burrito I opened it up because I took a bite and the chicken was squishy the chicken was pink undercooked the people working the drive thru did not speak English and did not get my order right horrible waste of money I ended up throwing my burrito away wouldn’t let me dog eat it very disappointed

El Pollo Loco to me has always been known as the closest version of really good chicken!
Located right across the street from the Leland Weaver Library, San Miguel Elementary School and a smoke shop, this location well, I have never had to wait so long to eat, whether it be drive thru or inside. I’m a sucker for their pollo bowls and taco bowls!
I can’t say much about this location, except that well, I come here every so often. The reason for the 3 star rating– I’ve had better chicken, but I’ll settle for now I guess!!!

This Pollo Loco needs to work on there customer service skills! Right when you walk in you will notice all employee’s with a straight face and no smile. The lady on the register was rude to her responses, I try to order four wings for my young nieces (that love chicken wings) and they refuse to sell them to me because according to the rude cashier they will not disassemble two whole chickens of there wings. I am not sure if that’s there policy but it’s ridiculous that I can not buy a selected piece of chicken at Pollo Loco.

This place takes FOREVER inside and drive-​thru! If you’re in a hurry to grab something fast and go (the purpose of a drive –thru) don’t plan on stopping by! I guess they are not getting timed on their service. Seriously stuck for 30min in the drive-​thru is not cool!

This is fast food, and with that in mind, I give this location four stars for prompt and courteous service, moist and flavorful grilled chicken, okay sides, refreshing unsweetened passion fruits and mango tea, and reasonable prices. I brought a coupon I received in the mail for $ 10 for a meal for two and had zero issues using it. The salsa bar was running low while I was there, and the seating area could have been a little cleaner. The parking lot is small and shared with several other businesses, so I almost didn’t find parking, but this location also has a drive through. I will revisit this location in the future.

Worst service ever!
I been a El Pollo Loco customer for over 13 years and today i been disappointed by far with the worst service ever. I ordered catering for my party event & the complete catering order was incorrect. The churros the enchiladas and the salad were missing.
I calmly and nicely asked to get my order corrected and the refused. I payed for the 3 course catering meal not the forty-​eight alone piece meal WHICH is NOT considered a catering service. Over one hour to get the issue fixed.
Poor planning and management process
Very upset and disappointed with this franchise location.

My co-​workers and I have lunch here frequently since we work near-​by. I love the food and I would of gave it more stars if the customer service was better, by better I mean if you ask for extra utensils they should say Yes and with a smile and not with a mean face.

This location was across the street from physical therapy, I had an hour to wait for my ride so I hobbled my hungry self to get my eat on.
The restaurant was clean and the staff was friendly I ordered off the healthy menu.
A whole wheat burrito, salad and small soda.
A burrito with black beans, avocado, pico de gallo, cilantro, shredded cabbage and cotija cheese with a dollop of sour cream and hold the chicken please this girl can’t have meat right now.
So sad oh well extra pico de gallo for me please.
The tortilla was awful it was chewy with a flavor similar to cardboard I poured on avacado salsa, spicy salsa and more pico it only made the tortilla soggy, the filling was alright after I doctored it up but the portion was way too small.
If this is healthy I’ll get the fattening one next time I’m sure it will taste better than this.
The side salad was small and sprinkled with pico I poured on cilantro dressing and it was better edible but not incredible I paid $ 7.69 for a cardboard burrito.
I felt ill on the ride home and by the time I hit my front door my stomach was upset, I’m a lady and can’t repeat what came next. Ugh!!! Nevah again!!!
Ugh I’ve never felt soooo sick…
There will not be a next time at this restaurant.

Horrible !!! Always runs out of chicken isn’t EL (POLLO) LOCO CRAZY Alright for running out of chicken! The rice taste bland sometimes it

Worst Pollo Loco ever. They never seem to get my order correct, they don’t listen to what you ask. I’ve lived in south gate for more than 10 years and nothing has change. Management sucks.

The staff here is amazing! I’m a regular customer 2 – 3 times a week and they always get my order right and know what type of salsas I want without asking for them! One of my favorite places to go for lunch!

Worst Pollo Loco location EVER!!! My family and I eat a LOT at pollo loco. so when i moved to South Gate I was glad to see that there was one near my house however this location is bad news. They have the slowest service ever and the people taking your order have no common sense or repeat your order to make sure you have it correct, so by the time you check your items and realize they did it wrong you have to wait another 10 minutes for your food.
I stopped going to this location because i tried going through the drive thru a few weeks ago and was told by the girl that they were out of chicken and would not have anymore for another 20 mins. WTF!!! are you kidding me! are they not a chicken place? plus it was only around 6pm. should they not have chicken cooking all the time?
This location is horrible. How are they still in business?

Not fast.
Chicken either burnt or not cooked.
10 – 15 minutes to wait for chicken.
Salsa inconsistent: sometimes great sometimes bland or sour.
Order frequently wrong.
Finally fed up today — out of chicken, 10 min wait so I asked the driver in front of me to let me out of the drive thru.
I’d rather cook at home than go through this BS again.

Best pollo loco around! Food and service always on point (:

This is the closest Pollo Loco that is near my house. I always order the Ceasar. Salad or the Chicken Tostada. Right now my usual is the Chivken Tostada they are so good. The customer service here is awesome the ladies that take care of the Drive thru always have a smile and are very friendly.
The cilantro dressing is the BOMB.