ULTA

Walked into Ulta with 30 min before my shift down the street started and I already have in mind what I wanted to buy, asked a sale associate if she could help me and she said yes. I wanted to get color matches for foundation and concealer and right when she was about to match me a woman walks in talking about the brow bar and how she wanted to set an appointment. So this broad starts to help the woman with her brows and tells me to go with another associate who was already helping two other people. I’m waiting and waiting and time was almost getting close to my shift at work so I asked the associate if someone else could help me and nobody else was around. Long story short I left empty handed and upset. Sephora was nice enough to color match me and helped me out as soon as I walked in. They even mentioned how they know of Ulta’s lack of customer service.
I just found it so rude that if I was already being attended to how the associate just abandoned me and didn’t even bother to at least direct me to someone who could actually help.

This location has the worst customer service I have ever experienced, I came in super early and there was more than enough employees to help me but they were all busy talking to each other, no one asked me if I needed help and when I asked them for help the employee said «what do u want»
When I was ready to pay the person on the register who was cleaning some small bottles told the security guard to have someone help me
Never looked at me
5 min later no one came
So she decided to help me which she could of done from the beginning
I let her know about the bad customer service
And she replied «well what did u want»
I only come here because it’s close to home and I love ulta I wish there was a closer location
And this is not the first time.

This is the ulta I go to when I’m alone. It’s not their fault that I feel lonely when I go here but they never have the Buxom products I want. HOWEVER if you want limited time makeup boxes (like the special Alice Through The Looking Glass eyeshadow palette) they always have those in stock)

Update: not lot of products in stock. It’s annoying! They are always out of the freebies. & a lot of products are open. #NotCool

I’ve been here a couple of times and have always been disappointed. No one ever greets me, when I arrive nor am I asked if I need help. Most of the employees are by the register just chatting, as if that’s was their job.
But what upset me the most was the Ulta Salon, I made an appointment to get a Vintage hair do. I get to the salon register and none of the hairstylist asked me if I had any questions. 10 minutes pass and I went inside and told the lady that I had an appointment and she was oh oh okay give me a second. So unprofessional! Then she gives me a book and I choose the hair do then she’s like «your hair is too long, they only booked you for 20 minutes», I was shocked because right when she looked me up on the computer, I had explained to her what I wanted then 10 minutes later she said «No my hairs too long». She kept saying sorry sorry, like what am I going to do with «Sorry», it was my cousins 15. The manager is so unprofessional as well. I’am never coming back her not letting anyone that I know come here, EVER!
Even the girl at the Ulta Bar is so rude, I usually go to the Benefit Bar in Macy’s but was willing give them a try, but boy was I wrong.

This place has horrible customer service! I walked in, and wasn’t greeted at all. I needed help finding some sunblock for my face. All the employees would look at me and just look away. Btw it was like a Thursday morning and it was absolutely empty. I finally got an associates attention and I asked her about some sunblock then she just pointed the other way and said go look for the girl with the short red hair. (Forgot her name) I went, and didn’t find the girl with the short red hair. I was so fed up I just walked out. This place doesn’t deserve us to spend our money there!

Worst experience ever
Cara the «manager» is so rude, she has no idea how to manage, and her lack of customer service skills are ridiculous.
Secondly they have offers with «free gift» display signs on them that they do not even carry in store. When I asked about it she laughed in sarcasm as if I was asking for something for free without purchasing an item that was above 50 dollars.
I must add she is also very rude to the employees. she is suppose to «manage».
Where do employers find these people?
I would never hire a person with the lack of skills and respect she displayed today.

Leslie was the absolute best. I’m a beginner and wanted to learn how to start contouring and the correct way to apply my make up even they they were a hr. Close to closing she helped me step by step. If your looking for a tutorial type of experience see Leslie she not just trying to sale she is passionate about make up and will tell you the truth if it don’t look right.
Didnt really get a chance to experience the other associates but they wefe rishing Lesile and I. Like dude I’m about to buy iver 200 bucks in make up chill out. LoL anyway thanks Leslie your the best.

This location is very interesting. For example, as soon as I walked in, I was greeted and I never saw another employee for at least twenty minutes. I like being able to wander around aimlessly. When I did find someone, I discovered that the Brow Bar is fantastic indeed, as evidenced by the flawless eyebrow that shot up into a look of disgust and I also admired the impeccable application of lipstick when she sneered at me and announced that they don’t have Dermablend products. She then flipped her beautiful hair (Damn that salon must be amazing!) and walked away.
I thanked her and walked around the corner from her to wander around some more. I picked up some NYX products and my new Dermablend concealer (must’ve slipped her mind!) and waited in line. I watched the employees on the other side of the store watching their coworker work hard at ringing us all out, and I can only assume the other two registers were broken because there’s no way you can work in a store and watch eleven people line up and not rush to help.
It was an interesting experience to say the least. I would love to say i won’t be shopping here anymore, but this is the only place close to me.

Rude right off the bat. Instead of saying sorry we are still closed. I was startled with a «we closed! Comeback at ten!» Some girl putting up sings outside the door which didn’t even look up. If you are having a Bad day or not I don’t care. I’ve worked in customer service for 10 years and that is no way to interact with a potential customer. Never coming back here again.
March 12, 2016
9:30am
Check your schedule store manager. Sure you’ll know who it was.

Worst ULTA ever!!!
I hate coming to this ULTA. they never have anything I want or need. They are always out of everything. The sales girls ignore you and are always gossiping.
Never coming back to this ULTA location!!!

If I could give this place less than 1 star I would. So my lady and I came here one day looking for a certain product and didn’t get as much a «Hello» or «Welcome». The customer service was horrible. No one seem to have any knowledge of the products and all the girls seem to do was gossip and ignore all the other customers. So we left very unsatisfied and recommend that no one ever walk into or shop at this establishment.
This place needs better customer service and stop hiring anyone off the street.

I came in today looking to get a brow whiz, it’s my go to nicks my eyebrows look awesome! They were so helpful to even help me pick out a color of the grout up to complement my route was perfectly!

Very great selection, great staff. Sol was amazing and helpful, but very long lines. Overall I’d make the drive to South Gate for their selection.

I came here with my friend that I always am with in beauty stores and staff are regularly rude and when asked a question they pretty much have short answers and are very unhelpful
They need to start working and stop chatting

First of all, I’d to start by clearing out that 5 starts are not for the store at ALL!!! But for the Skin Therapist!
The skin Therapist (suzette) was awsome. I had made an appointment at 8pm. For a session that would take over an hr, apparently someone booked my appt. not knowing she left home at 9. Suzette, called me and she explained the problem, but she gave me another good treatment which worked for me aswell, but on a shorter amount of time. I was very pleased with her work, and how she explained everything.
The store well I finished with my skin therapy, so I took my check and started to shop around. a few min after shopping around, I noticed the security looking at me a lot. At the beginning I was like, okay… security is good and didn’t think much of it… later on I started to feel. like he was on me, like I was stealing something! More over, I got a few things, changed my mind grabbed and put back… as we probably all do. Well the entire time I was there, besides the security following me around I did not get no help, nor was asked if I needed anything. Everytime, I made eye contact they’d looked away. For my first time ever being at Ulta, i expected way more…

I’m so upset this location seems to locks it doors at least 30/​15mins before closing and I continue to rush here after I clock out at ⁸¹⁵⁄₈₃₀ and can seem to never make it in. I understand no one wants to be kept at work forever but it’s so hard for me to actually make it inside this location to get what I need and I just have to end up at Walmart a few stores down to get what I want. I know exactly what I want too, like I’m not coming to just browse.
this location has a huge attitude problem and the employees all seem to be so unhappy, management and the employees really need to step their game up. this is a closer and a less expensive location but I may just have to stick to Sephora because at least the customer service is way better and I can seem to make there without an issue of them wanting to close up early!

This ULTA is okay for the most part.
It’s just so frustrating to see stuff so disorganized. Graffiti as art is pleasing to my eyes sometimes, but I hate makeup graffiti.
I came here for one seemingly simple item: ULTA lip liners. They had absolutely none — not a single one that hadn’t been visually tampered with much less in matte (fresh, bloom, spice, & scarlet).
I ended up purchasing 2 NYX (which is based out of right here in SoCal) matte pencil lip liners, each less than $ 4. So far so good.
The service could have been better.
I don’t know… reflecting back on today’s visit (11÷25÷15) I just wish I had yelled «BYE FELICIA» as I left the store. I wanted that lip liner, dang it. GRRRRR
Review #429
Unilocal challenge 110

I usually go to this Ulta for makeup and beauty needs; however after much research I decided to give their salon a try. I was nervous yet excited but terrified since I have had bad salon experience in the past. So I took the plunge and glad I did I love how my hair turned out: D. The girl that did my hair is named Ilse and she was gentle on my hair and did an amazing job in cut, color and styling. She is amazing and I highly recommend her for color she is excellent.

I’ve never been inside an Ulta store so I guess you can say this location popped my cherry.
This place has quite a selection of make-​up products, along with hair products, perfumes/​colognes and beauty care. Tons and tons of stuff to choose from… so much so that I was starting to feel a little overwhelmed.
Anyhow, I did noticed that a lot of their samples were missing and several of the merchandise boxes were missing the merchandise, I’m assuming there are a lot of people with sticky fingers in that neighborhood. Rumors have it that they might end up closing the store due to this same reason… but who knows, again, those are the rumors.
Throughout my trip, I probably came across two employees only, which the cashier was super helpful. I like the place. I like what they offer, I just wished they had more employees to stock up and make the store look a little more organized.