Penske Truck Rental

We have rented 15-​foot trucks from this Penske location on several occasions to move my three kids to and from school. Never had any problems until Sept 2011, when we were told that instead of going to the Penske location to pick up the truck we would have to pick it up at a local Home Depot. I made the reservation anyway since we had a Home Depot not too far away.
When we got to the Home Depot, the truck rental was being done at the Tool Rental counter, which meant we had to wait in line. Then we learned that Penske had reserved a van for us instead of a truck, when I had told them several times I wanted a truck and not a van. We had to call Penske (on my cell phone, Home Depot didn’t even offer to call them for us) and we were told that we’d have to go to another Home Depot to get the truck we wanted. I asked if we could at least return it at the closer Home Depot or at the Penske location, and the Penske rep said we could drop it off at Penske.
So off we went to another Home Depot fifteen miles away, where we stood in line once again. We then discovered that we couldn’t return the truck at Penske but would have to return it to the same Home Depot we got it from, since it is billed through Home Depot and not Penske. Plus if we returned it during the night and used the drop box we would have to come back a third time to get the deposit back since they would have to run our credit card again to credit us.
All this involved multiple calls from Home Depot to Penske to sort out the return issue and also because the Home Depot staff didn’t know how to do the paperwork or how to process the token discount we were being given for our inconvenience (only after I asked for it). This whole process extended what should have been a 10-​minute transaction into a 90-​minute ordeal and a 30 mile round trip just to get the truck.
When we returned it the next morning the Home Depot clerk told us that when Penske gave us the truck reservation the day before to replace the incorrect one that they had originally filled, they prevented the previous customer from being able to check in the truck they had returned overnight the night before, so they had a huge problem with her when she came in and wanted her deposit back and Penske’s paperwork showed she still had the truck, even though we had rented it at that point.
The Home Depot clerk said since they had started the program a couple of weeks before, every single transaction has taken at least an hour. Meanwhile other Home Depot customers who want to rent tools stand in line and wait while we poor Penske suckers try to complete our transactions.
BTW, the Home Depot employees we talked to were not all that competent but were very courteous and professional, while the Penske rep I talked to over the phone was openly rude.
We will never rent a Penske truck again.