South Tahoe Refuse Co. Inc

Person at the window when you take your stuff into South Tahoe Refuse, is monumentally rude. Three times the pick up guys have missed our trash. We’ve taken it in and she insists that we pay in spite of clear evidence that our garbage was out and waiting — just got overlooked. She insists on arguing. Claims it is our fault. (How?!) So now along with the significant inconvenience and in spite of the fact that we are essentially doing S.T.R.‘s job for them, we have to pay double.
Then, after replacing our trash bins with ones that THEY recommended, we suddenly, without warning find a huge sticker glued on the side of our bins telling us that they aren’t acceptable.
Then there is the fact that weekly pick up time varies wildly. In our neighborhood, trash better be by the curb by 7:00 AM or it might be missed. BUT, neighbors know that you may not see the truck until almost noon. Ergo, bears are welcome to rifle through the neighborhood’s trash.
I guess when you have a monopoly, you can get away with terrible customer service

I’ve had all good experiences. I appreciate the work these people do. I’ve taken my classes on field trips and I learned that they do a great public service recovering recyclable goods.
I also understand that the owner is good to his employees.
Most of all, I want to thank the guys who pick up my garbage in the snow –hard work. They are always so nice if I have a question.
Cheryl (upper Kingsbury)

A rather odd company to review but these folks are phenomenal… Best employees ever. Never fail to amaze rain or shine, (i.e. blizzard) in Tahoe. I’ve been lazy/​forgetful more than I care to admit and they always save me when I bring out my bins far too late. Super friendly and straight up ninjas at getting the job done. When I head to the center to drop off construction debris or just junk, the front gate folks are always courteous and don’t gouge like you’d expect in Tahoe. Wish most restaurants had half the customer service STRC provides. Top notch!!!

Yes, I’m reviewing a dump. Other than this one, I don’t really have many other dump experiences to compare it to. Maybe I like all dumps… is that weird?
I like this one because the service is always friendly and attentive, and the place just seems to be well-​run and neatly organized… er, as neat as a dump could be, I guess. I’ve brought all different manner of crap here, and there’s never any confusion or hesitation… they look at it, I pay them (or not, some stuff is free), they tell me where to put it, and I’m gone. Couldn’t be easier…

The have an edge as the only recycling center in town but they are great. It’s nice to see the same faces every week. It can get really crowed on Saturday’s and Wednesday’s though.