Welcomes Auto Body & Towing

We have used this company several times & will do so every time because of the great service & professionalism! We have had a guy named Ted every time which has been to our benefit because he is always polite & always makes us feel like getting us home safely is his only priority!

always very professional and extremely helpful. I deal with terry when I call and she always makes sure I get the best service. I have dealt with ramon and Jessie, they have both helped me and I will recommend them to anyone, anytime!!!

They fixed my bumper but it was sloppy work with a gap. Not worth the hassle to have it fixed when the office is disorganized and staff can be rude. And I already had to take my car back when they missed replacing a couple of bolts. I would shop around down the mountain before going here.

Awful customer service and attitude of employees. See attached photo of truck blocking the road, when I asked politely if we could pass he gave us the finger and told us to go around. Very rude and inappropriate. When I took a photo of the situation he laughed at us. The company should know that this is how their employees are representing their company.

Ruined my vehicle. Worst experience ever. Vehicle leaked after they repaired it. My vehicle only had 15 thousand miles on it and should’ve been repaired so it didn’t leak every time it rained. They don’t repair properly had to pay someone else to have they’re bad repairs fixed.

Ramon is the best! And Welcome’s is pretty great too. My boyfriend dropped his keyless entry fob on the ski lift so we needed a tow from Lake Tahoe to Reno where the car dealership is. The company AAA set us up with was unwilling to go the distance, but Ramon from the Welcome’s team was. Not only that, but Ramon was incredibly helpful in figuring out how to get to our car which was under a carport so that he could tow it, calling in another Welcome’s guy with a shorter truck to pull the car from under the carport. Although the situation sucked for many reasons, having Ramon on our side made it much more bearable.

I had all state motor club, first mistake. I had an 8am Monday appointment with a local mechanic. I called all state motor club for a tow Sunday afternoon, around 130pm. Ten minutes later all state motor club called back to tell me their only towing provider, Welcomes Towing, said they would not come tow my vehicle, because by the time they got to the mechanic he would be closed. I was not looking for advice, recommendations, or counseling, just a tow. Silly of me to call a towing company looking for a tow. This place is a joke. Stay away!

I live in Modesto, California and my car broke down while on vacation in Lake Tahoe and needed to be towed to Sacramento. I was hooked up with Welcome’s. While the car was towed to Sacramento, a sensor was accidentally damaged and I was notified of this by the dealer. Expecting the worst, I called Welcome’s and was put in touch with the owner Roy. Roy immediately promised to investigate and keep me informed. He did! He called me several times to notify me of the status of the incident. I wasn’t chasing him for answers and he didn’t dodge calls or questions. He said he needed some documentation from the dealer and he would make it right… and he did. I would gladly use Welcome’s again, because, while there was a mistake, they owned up to it and took care of the incident in a very friendly and professional manner.

I was given a tow by jack yesterday evening and had absolutely the best towing experience. He was kind, helpful and made a crappy situation not so bad. Thank you so much for getting my car back safe I’m truly grateful

I have been dealing with Welcome’s for many years but recently had an issue with the paint sealant they applied to my hood over 4 years ago. I brought my truck in to show them that the paint was yellowing and the sealant was peeling off, thinking they would tell me it was out of warranty. But after just one quick look, they said it had ‘failed” and would repaint the hood at no charge. Not only that, they replaced a fender and painted it for a very low price, since they already had the paint to fix the hood. I would recommend Welcome’s to anyone looking for a body shop. Roy, Willie and the rest of the crew are great! Thank you.

I have lived in Lake Tahoe for 25 years and have had Welcome’s fix a few of our cars. They do a great job, charge a fair price and my car was ready when they said it would be. They are friendly and professional and willing to work with your schedule which is very convenient for me since I work out of town. My most recent mishap was backing my new Pilot into a fence and ripping my side mirror off. Roy ordered the new mirror and installed it for me in 1 day so it was safe for me to drive.
Truly the best choice in S. Lake Tahoe for body work and towing.

I just recently moved to the area. In the second week my Jeep, Jessica, was the victim of a devastating hit and run. I only knew of one body shop in town, Welcome’s. I was fortunate. Roy, Willy, and the rest of the crew at Welcome’s fixed her up right as rain.
She needed an entirely new front end. The folks at Welcome’s kept me appraised of the status all the way through the process. When she came back from alignment with the wheels aligned but the steering wheel a little bit offcenter, Roy sent it back to make sure it was perfect.
When I picked her up (almost a full week ahead of the estimated time of completion) they had washed and vacuumed her. She’s as good as new thanks to Welcome’s. I hope that I never need them again, but would recommend Welcome’s to anyone that does!

Jack from Welcomes was awesome. The guy towed us 200 miles away on a Tuesday night! Talk about customer service. The trip went by in no time and conversation was easy. Actually, the whole thing was painless. He totally saved my vacation and I made it home for work the next day. If you need a tow, I definitely recommend Jack from Welcomes.

Imagine your frustration when it’s your last day of vacation and you are ready to leave town only to notice your car was the victim of a hit and run! Well that is exactly what happened to me last week in South Tahoe. Don’t leave your car parked at MontBlue! As stressed as we were, the owner of Welcomes Auto Body put some of that stress to ease. After they towed us to the shop the owner looked over the car himself and helped get the car in drivable shape so we could make it back home to San Diego. He even test drove the car with my husband to make sure it was good to go. He knew we had a 9 – 10 hour drive ahead of us and wanted to make sure we were safe. On top of all of that he didn’t charge us a cent for inspecting the axel, balancing our wheel, and pushing out the fender far enough out so we could drive the car.
We just want to say a HUGE Thank you!

After an unfortunate accident in NV, I chose to bring my vehicle into Welcome’s Auto Body and thankfully so. I had the best experience working with Bea. She helped me through a difficult Insurance claim and less than straightforward adjusters. I was pretty upset having never been in this situation before and everything worked out perfectly. You could never tell that my bumper had been ripped off nor that there was any sign of an accident. Her customer service truly was the silver lining in an otherwise frustrating situation. Every single person I talked to on the phone there was helpful.
Bea thank you so much for all of your help, I truly do appreciate it!

All I can say is Excellent Work! My car looks absolutely perfect! I highly recommend this shop.

I had a nice little wreck a while back and brought my car into Welcome’s Auto Body.
Bea (Beatrice Pearson) took my car in and assured me that everything would be repaired nicely. Being local for many years I already knew they did a great job.
Bea accomodated all of my special requests to do some things that most people wouldn’t be concerned with. In fact all of Welcome’s professionals made sure my repairs were exacting to my meticulous expectations.
Great Job Welcome’s — You did an excellent job repairing my car !! Thank You !!!

Just got off the phone with an Extremely rude lady who was unable to quote me a tow for a trip of 1 mile. Yes you read that right, 1 mile. Between 100 and 150 $ is not an answer. I am a local and I decided to contact instead Emerald bay Tow.

I’ve lived in South Tahoe for 17 years and have had 4 occasions to have body work done at Welcome’s. The work has always been of the highest caliber. They may have developed a bit of the complacency which comes with success, however. The very recent rear bumper replacement and paining for my wife’s Forester was done quite well, but the car was ready for pickup with a dead battery (it had never failed, but they had the gate open for a couple of days while working on the bumper & any dome lights left on this long will drain a battery.) So I understand the problem; I just think they should have checked it & made sure it was charged before telling me I could pick it up. Not a major oversight, but not one that would occur with all-​around top service. Thus 4 stars overall: 5 for the body work & 3 for the total customer service. Also I’ll note that this $ 1000 job was out of pocket; a competitor had given an estimate for $ 130 less I wanted the work done where I knew the quality, so I asked if they might match the quote: no way. So I bit the bullet & paid the extra bucks. Just don’t bother asking them to match a lower estimate.