All Exclusive Moving Services

I was very pleased with the professionalism of the company and how smooth everything went. scheduling was easy and we were kept infirm of the times they would arrive. The driver arrived right on time, they were equipped with everything to properly box, wrap and cover all items and they did so efficiently and quickly. I was concern about my antique glass stuff, but everything arrived with no damages. The crew was professional and courteous. This move was great experience and I would recommend them to anyone relocating. S. Sue. NY to IL.

Due to the excessive winter we decided to move out of state to Florida. We used «All Exclusive Transportation» and couldn’t be more satisfied. The price remained the same as was quoted and Joe far exceeded all expectations with the move. Our belongings were treated as their own. Everything intact. We highly recommend you use All Exclusive for your moving needs.

NOT USE this moving company. There was a huge miscommunication about the delivery date. I was very clear with my sales person (Carl) about needing 24 hours notice on the arrival of the truck due to my building requirements. This was not communicated to the driver and he called me at 5pm on Tuesday announcing he arrived early and wanted to deliver first thing in the morning. I told him that would not be possible with such short notice. I NEVER HEARD THIS OR AGREED TO IT.
Upon delivery, the driver DEMANDED the total due paid up front BEFORE removing from the truck. I declined stating I will pay when the service is done and I am satisfied. The driver abruptly left. I called the owner and he stated that it was a LAW that the driver be paid BEFORE delivery. I conceded just to get this job over with. I regret doing it now because I am left with 4 broken pieces of furniture and they are paid in full. I was told to file a claim with a 3^rd party Claims company. That website was not working properly and had to call in the claim. I was told this will take 5 – 7 business days to process. Where is the accountability? Why should I have to wait to get my issues resolved?
Overall, There was clearly a huge gap in communication within this company. The salesperson, Carl, did not communicate with the owner and foreman, Joe, who in turn did not communicate with his driver, Fabian. During the many conversations I had with Joe, he accused me of not telling him information that I had already relayed to Carl. Joe also stated that he has no way to get in touch with his driver. Do we not live in the 21^st century? I asked the driver if he had a cell phone and he said yes…
The main reason I alerted the BBB of this is to put this company on your radar. They claim to be a member of the BBB but your website does not acknowledge that. They are dishonest with their pricing and they bully their customers into thinking they have no say in pricing. When the movers arrived at my apartment on Jan 11, I was honest in stating there was more items than originally put in the quote. I acknowledged that the first 5 minutes they arrived. I would have expected that Joe would have given me a price for the additional items BEFORE loading them into the truck or at least warn me that the price will more than double the quoted price. I would have NEVER let them put all the items in the truck. This is another example of how they take advantage of their customers. In regards to delivery, I was told that the truck should arrive later in the week, but no definite date was communicated to me on Jan 11 upon leaving the apartment. I specifically told Carl that I needed 24 hours notice as to when the truck would arrive. My building would not allow the truck to enter without advance notice. I spoke with Carl on Jan 12, Tuesday morning around 10am. He said the truck may arrive on the 13^th. I was very clear to tell Carl again that if I could not get a definite arrival right now, the truck could not come on the 13^th. He said he would find out and let me know. I never heard back from him. At 5pm on Jan 12, I got a call from the driver telling me he is here and wants to deliver first thing in the morning. I said that was not possible. He started to shout at me. I told him I would call Carl to clear things up. Carl was unreachable and would not respond to my text message. I have a screen shot of this. I finally got Joe on the phone and he said that he told me on Monday that the truck would be there on Wednesday. I disagreed with Joe. He said the truck would arrive later in the week, but never with a specific day. I also told Joe that I told Carl numerous times that I needed 24 hours notice for the truck arrival. Joe said Carl never told him this and it’s my fault for not telling him. I don’t feel it’s my responsibility to inform every person involved in this move of my requirements.
In regards to his staff of movers, I will reiterate that at 9am on Jan 11, they all arrived smelling of marijuana and I suspect they were smoking marijuana in my bathroom too. If the BBB could, I would strongly request mandatory drug testing of his crew ASAP or at least alert the appropriate authorities about this illegal drug use on the job. As for the crew in Florida for the delivery, they were nasty to me because they blame me for having to sleep at a truck stop for 2 nights because I was being difficult about the date of delivery.
As a result of this move, I now have 4 damaged items and feel that I have been overcharged for the inventory. I now have to work with a third party company to dispute clearly damaged items. My valuable time must now be spent filling out claim forms, getting estimates to repair the damaged furniture and waiting for weeks to maybe get a resolution. NOT USE this moving company.

Well Phil the Salesman is a true professional. He called, explained what happened and most important took ownership of the experience. When a company is willing to go the extra mile to satisfy a customer I am always impressed. My opinion has changed and it is thanks to Phil. Things go wrong as they did with my move but that he was willing to work with me to improve my opinion of the company speaks volumes. Speak with Phil he stands behind his word.

I am planning a move long distance, they gave me a quote including the walk up to my apartment, but refused to give me a delivery date. They called my home and told me that I requested 30 days of storage so that’s why they didn’t give me a date. Asked how they quoted with walk up of 2 flights to my apartment if that was the case, she (calling herself Allie) continued by yelling at me and talking over me. RUN RUN quote was the best of anybody, but they were going to hold my personals for 30 days!