Kellys Car Service

Called Kellys monday moring to take my girlfriend to work. Driver showed up on time in a clean car. The driver John then noticed she had more bags then she could carry and he got out of the car and walked up the stairs to help her. This driver understood the meaning of the word service in car service. We will definitely use them again. I highly recommend them!!!

Never taken car service in this area before but needed a ride to RWJ for surgical procedure very early in the morning. I was nervous about a no-​show but when I looked out the window 15 minutes before my pick up time (6:15am), the taxi was there. The driver waited patiently as I got ready, opened the door for me (how often does THAT happen???) and we were off right away. Minivan was clean and comfortable and Anthony (the driver) was very friendly and we chatted the whole way. Company is under new management so maybe that’s why there were bad reviews in past. Got to destination early. Easy to reserve taxi online. Will use again if I need a taxi service. Their rates to New Brunswick at that time in the morning were comparable with others in the area and made a stressful situation easier for me.

Worst taxi service ever. How do u charge someone 14 $ when they’re going not even a mile. Will never use this service again. Shame on u ppl. Ridiculous

I can’t believe this company is still in business. I mean, clearly Über will drive them out of business within a year or so, but I can’t believe a better car service hasn’t done it already.
Called for a pickup from the bus station. Was told the driver would be there by 6:30. At 6:40 called the dispatcher again, was told the driver would be there in 5 minutes. Driver showed up a few minutes past 7:00. No apology. Driver was weird and sketchy looking, greasy hair, unshaven, smelled like cigarettes, made weird comments and off-​putting jokes the whole way home while we nodded politely and waited to get out.

Horrible customer service. Called a cab half an hour in advance and it showed up half an hour late and we consequently missed our train. Phone reps response: «Well, there’s nothing I can do.»
Despite all that, the driver was very kind and accommodating.

I wish I could give them a 0… Payment when first entering the vehicle is unheard of! When I called to ask if this was standard (I’ve used them several times before) the dispatcher said yes. I informed her that I’ve never been asked before, but my son on the other hand was asked yesterday 11÷23÷14. He’s taken this cab service several times to middlesex county college and they’ve never asked him before. I was beyond annoyed. Told her I wasn’t going to use the service anymore, they just lost a loyal customer. Mind you. Loyal meaning even if they gave me a 25 minute arrival time, and they came a hour and a half later, I still called them! Idiots!

I am very happy with Kelly Car service of old bridge. They were right on time to pick me up and got me to the airport quickly and safely. The driver was super nice and it’s the best deal in town. Other local taxi service charges $ 65 for an airport ride from Sayreville to EWR, Kelly’s was $ 52.

Seriously inconsistent with their service. Used to be awesome, I’d call and they’d arrive to pick me up within the next 10 minutes and were very friendly. The cars aren’t the nicest (smell like smoke and Febreeze, dirty) but the fare are cheap. Lately, however, they haven’t even come on time. I’ve scheduled pickups everyday at the same time, and there’s been a few where they didn’t show up and I ended up walking. Mind you, I have a boot for shin splints on, making it a literal pain. There was only a few times that they were at the scheduled pick up place early. The staff at the office itself can be quite rude, depending on the person. All of the taxi drivers are very respectful and usually somebody from around town, so it’s easy to spark up a chat. They aren’t all that bad, but it’s not as good as it used to be.
UPDATE:
One of the employees, an operator, is viciously rude, to say the least. If you’ve gone into the office, he’s the man wearing glasses. Upon my visit with my father, he was very distracted and would consistently interrupt the conversation to answer another phone call. Now, I understand that in order to keep the business running, somebody’s got to answer the phones. Since he was busy with another client (i.e. myself and my father), he could’ve had someone else take the reigns for a few minutes. Eventually, my dad simply gave up trying to have a conversation with this man since he basically downright ignored us. His body language and attitude was a «We don’t really need your business,» type. And just a few minutes ago, he proved to be himself as a rude operator. My mother called to ask him what the deal with my pickup was, and an argument was sparked. The details aren’t at all necessary, but in the end, this man hung up on her. Not only that, but he refused to answer any of her calls thereafter. Again, he’s not the only operator that works there, so hopefully you never have to see or hear him, but it just isn’t worth the struggle. I suggest avoiding it at all costs, even though it’s one of the only local taxis, and try to only use them when you absolutely have no other choice.

This was venting after a terrible experience. I would still never use them again.

Really awesome local, honest service! If you’re visiting NJ and don’t want to be ripped off, call them!

I really wish I could give them a zero. Firstly I want to say that the price they gave me was ridiculous to right around the corner. I scheduled a time earlier in the day to be picked up then I called as a reminder. The guy caught a huge attitude hung up before I could finish my sentence. THEN! To put the icing on the cake they showed up as if nothing was wrong! I don’t know if it was a bad day but it was unacceptable!

Absolutely horrible. Pickup was terrible, return was worse. 40 minutes late on the way there. Called up and they couldn’t find our reservation at first. The excuse was they accidentally put your ticket in the pm pile instead of am. To their credit they did apologize on this leg of the trip and give me a discounted rate.
The driver on the way there told us to call as soon as we returned from our trip and they would send someone there right away. When we called for the car to return home the guy on the phone blamed us for not calling sooner and said he didn’t have anyone to send out. We called a couple of times as they continually mis-​estimated when someone would show up. The car service was holding on to 2 car seats for us and was supposed to bring them to us. After a while someone arrives. We ask if he’s got the car seats, and he says yeah. We start loading the car and we ask if he has 2, he says only 1. I look in the car and there were none. Then he tells us the woman who was supposed to pick us up was in an accident and has the car seats. No apologies, he just took off. We called up again asking the dispatcher to send updates which he said he would but never did. Finally after over an hour and 45 min, the right car arrives with 2 car seats. 1 ours, 1 not ours (groan). The car seat they brought was too small, but we managed to use it, who knows if they would have returned again. So we get home and I call the dispatcher to ask for a discount and get a quick no, without any apologies. They still have one of my car seats so I asked if I can withhold a payment until I get it back, and he said he was going to call the cops on us. No «i’m sorry, we can’t do that», right to calling the cops. Instead I paid with a credit card with the intention to cancel the payment if they didn’t return the car seat. They promised to return it the next day. At some point after 10pm they did leave it outside the house, thankfully it did not rain.

I wish I could give a zero review. It spurred me to sign up for Unilocal (I read all the time but never review myself).
I called for a cab to the train. They said it’d take 25 mins. That’s a little long but I called early so I didn’t mind. It’d give me time to catch my train. An hour later they still weren’t there. I called another cab service and called to cancel. The dispatch guy said «he’s on his way.» I inform him it’s been an hour (actually 58 mins). And the guy says it wasn’t an hour and hangs up on me! Horrible service, very late, and I’ll never call them again.

always late, horrible car service. DO NOT USE

We have been using kelly’s car service for a couple weeks now, and we’re not going to bother coming back. The service is terrible, as they are late twenty minutes every time. When contacting the company, they become defensive, and have once even cancelled our ride, saying «i’m about to go on vacation, I don’t care.» We have experienced driver’s taking the longest route possible in order to maximize charge, and the driver’s are rude, and all of the cars are dirty, and smell like smoke. The drivers have once yelled at my kids for asking how much a ride was. I would not trust these people with my kids.