FedEx Ship Center

These guys are straight up scam artists (especially «James F» for Bristol Bat). I paid for 2 day shipping and it took 6 days for the item to arrive. FeDex are straight up scam artists. USPS and UPS are far, far superior.

Like at least another reviewer here our package (ground delivery) was not delivered. Their system claims that the driver attempted to deliver with this reason: «Customer not available or business is closed». It is apparent that the driver went to the wrong address because we were home, the doorbell did not ring, and the driver did not leave a door tag. This is such poor service. In fact, a month ago they delivered a package to our address, left it on our steps (it did not require a signature). Except this package belonged to the neighbor across the street.
Now we are trying to get FedEx to request that the driver redeliver it today. Otherwise, they say they will attempt to redeliver tomorrow. Now hopefully the driver can read the house number properly and deliver the package without issues.
Update from FedEx: The FedEx case agent called again to say that they could not get a response from the driver. For two hours plus this driver has ignored the case agent’s call to reach him if he is still in the area. Or not. Instead he has driven back to the facility with the package and just updated their system. What an unprofessional person this driver is to not even respond to the case agent. Truly this service is deplorable. We paid express for this service too so will seek refund via the sender. I do not recommend FedEx.

This is the second time I have problems receiving packages delivered by FedEx. FedEx’s website claims that it attempted to deliver the package but the business is closed & that no one is there. However, the package is to be delivered to a home not a business. Therefore, the package went back to the local FedEx facility. When I contacted FedEx at (800) 463‑3339 the customer service agent asked if I gave the correct delivery address which I did, if there was anyone home to receive the package which there was & if the FedEx driver left a FedEx tag which he did not. How could the driver leave a FedEx tag at my home when he attempted to deliver the package to a business?

My shipper omitted the 2^nd line of the address. Fed-​Ex contacted me directly, re-​routed the package to their ship-​and-​hold location, and had it for me in less than a minute when I stopped by. They are consistently very, very good.

They don’t know their own hours. Was told they close @8:30. When I get there before 7:30 the building is shut down and the employees are out side just talking and standing around.

This is the worst delivery that I ever gotten. My product is actually missed and the customer service that I called had 3 different information. They said it’s been shipped on the 9^th but I never received the product. They can’t even make sure when they can retrieve the product to deliver to me

worst worst worst
i called them today 17 times they did not respond any phone calls my order was out of delivery but they did not deliver my stuff today it suppose to be deliver today. «delivery exception» wtf anyway do not go there.

These guys are the worst but perhaps it is a corporate policy rather than them. Was expecting a package per the tracking website on wednesday of this week. South city notes the package has been damaged and they are working with the shipper. ok. Any plans to contact me, the recipient? Of course not. They tell me to contact the store I bought it from as they have no obligation to me. Those my friend are the key. We don’t give a rats ass about you. Yet on their tracking web on Thursday they say delivery expected on Thursday when they know it is not true. How much worse can they get?

Dear fedex
I recommend you require your drivers to have degrees because they are idiots!!! I only and always have a issue with fedex ground I have spoke to the manager many times with no answers! I have requested my package that contains my medication to be dropped off at the colma location I’ve been without my medication for 2 weeks! I was told after the 3^rd attempt that my package can not be left at my door because it’s medication however they will rip the signature off of the door tag requesting for my package to be left with no reason of why they are not leaving it! If I don’t get my package asap and if something happens because I do not have my medication you will have a law suit!!! GET IT TOGETHER FEDEX !! Manager I have been contacting is eric vigil in San Francisco !!

Worst shipping company. Had one day shipping and its turning into 2 week shipping, if not more. My tracking number says attempted delivery and that I wasn’t there to sign. I was home all three days. I watched fed ex pass my apartment building three times and they never came into my building. This happened three days straight. Nobody in customer service was able to have an explanation for why this is happening. All of them say «I’m sorry I do not have an explanation for why this is happening. or Shipping is not answering their phones» What’s the point of having representatives if they aren’t able to help? Isn’t a Fed Ex driver’s job to deliver packagas, and what’s so hard about that?

They are better off going out of business.

Took a day off work to receive a package and the guy never came and put down that he attempted to reach me when I was 10 feet from the door most of the day. Spoke to customer service and they told me they’d send it at a more convenient time the following Monday and it never came. So I called and they said now I have to go pick it up from they’re office. FedEx sucks, use ups.

Unilocal really needs to let customers to give Negative Stars. One star is way too generous !
From past experience with FedEx Ground/​home I know not to ever use them. The supplier changed things without my knowledge. I’m reviewing this here today to help other Unilocaler’s.
HEADS UP ! if you live in San Francisco and need them to hold your package for pick up… that location is down by SFO … Hard to find, and a mess. I know from the last time 3 years ago when I went picked up a package… No attendant, just have to wait)20) min before someone waked by… They seemed angry that I was there. It took 40 min for them to find my package. I swore I would never use them again.
I discovered it was the Ground FedEx when it shipped. arranged to have the day off. then I notice it’s not the real FedEx but the «ground» contract clowns !! .It was already in route and very important I get it as scheduled~ nothing I could do, so tried to make the best of it.
A 12 hour delivery window… Really ?? 12 hours!!! I didnt want to go through the hold and pick up mess again so I waited… and waited 8PM… no show ! It didn’t arrive … Tried to call them down by SFO so I could pick it up… their published phone # is disconnected ! I’m serious try it !
I called the real FedEX and they refuse to give out the secret number of the facility. I will say she was very nice, tried to call them herself, but would give me the number. She seemed upset when after 10 min — she had to apologize for them but they wouldn’t pick up the phone. Are the closed? «no there there, this happens a lot with them — ” All I got was «I’m very sorry I’m sure it will arrive tomorrow… sometime between 8AM and 8PM. «I have to work» …reply = «oh we can schedule you for Saturday delivery will that work?» Wait home on a Sat for 12 hours… I don’t think so. I asked can you deliver to the local FedEX/​Kinkos like the real FedEX does for me… answer «no the shipping label would have to be printed with the kinkos address on it and since it’s on the truck we can’t change it.».
I called the real FedEx this morning asked if they would call the local center and try to get a tighter time window… you guessed it…“they aren’t answering their phone, I’m sorry»
— update: It arrived after 6pm. The driver saw I wasn’t happy. and couldn’t have been nicer. He apologized for his company/​bosses… the delay happened earlier in the route– I don’t know when they changed the delivery date. When I looked right now it shows it wast even in SF yesterday. The guy couldn’t have been more friendly and apologetic. He even carried the heavy package up 2 floghts of stairs for me. He asked why I didn’t call their distribution facility and schedule a delivery time… he was in the area all day! He could have easily stopped by hours earlier… Maybe if the his bosses did their jobs or bothered to pick up the phone I wouldn’t again be promising to NEVER use FedEx Ground !

A shout out to my local drivers. These guys are awesome. Polite, courteous, and efficient. Can’t say the same about the rest of the staff of this location or FedEx in general though.

If I could give negative stars I would. I talked to someone over the phone saying I could pick up my package. And guess what? Yea you know it. I come in and they say it’s not ready. Seriously?! Worst service ever. And there was only one person on the job. This seriously pisses me off. Worse service ever. The lady in the front doesn’t even know what she was doing. You’re better off at ups because this is a lousy company that can meet up to their standards. This place only has a 1 star. Screw them.

HORRIBLE. This is my second experience with FedEx. The first time was years ago, received an email update informing me that an attempt was made but I was home all day and no one rang the bell. The second attempt was last month when I clearly left the delivery slip on the door, signed with authorization to leave the package at the door, the driver did not bother reading the delivery slip and indicated that another attempt was made. The experiences I’ve had with FedEx have never been good. The impression is that their drivers are lazy and do not do the simplest parts of their jobs.

This is the worst location. Maybe FedEx is not paying their workers very well. So the delivery guys like to ignore door tag instructions and damage packages. I’ve told them repeatedly to leave the package and they keep doing delivery exception. Now they are forcing me to go pick it up myself. From the other reviews, it seems like this is not uncommon.
Manager go fire some of your irresponsible employees.

Never use fedex in the future ever!
No local office phone number, cold representative on the 800 phone number.
The delivery is delayed to Saturday which means I need stay all Saturday to wait for it.
There is little tracking information online.
The delivery window is 9am — 9pm.
WTF.

Unfortunately, my pharmacy uses Fed Ex for special deliveries. Driver failed to leave package on steps as requested, failed to leave notice and after being summoned by dispatch opted to return the package containing a 2500 medication on ice packs to the main station. I sat home for 4 hours waiting and after 45 minutes on phone was still unable to get any information on the whereabouts of my package other than it went out with another driver. Make a complaint? Good luck. No one seemed to care. Why the driver refused to leave package in spite of instructions no one will answer and no one will hold him in accountability. Package due by 11 am, it’s now 3:45 and counting. Whether or not my 2500 mediation will still be good remains to be seen.
If you need priority shipping try DHL — they always come through.

Received a damaged insured package. The 1 – 800 number folks instructed me to bring the pkg to this location for inspection so I could file a claim. When I arrived, the agent told me «We don’t do that here, you’ve gotta go to FedEx ground, but let me tell you they’re not gonna help you there either, you need to be speaking with the shipper (in MA!)» Huh? He then went back and forth to speak w/​his supervisor to try to figure out what I should do next. They basically told me I was on my own and FedEx probably wouldn’t cover my damaged art/​glass/​frame even though I had purchased insurance from FedEx.
I took a chance and brought my damaged package and art to FedEx Ground in SSF. Within 10 minutes my package was inspected, I have a case#, and the agent told me I should have no problem getting reimbursed for repairs. I’m hopeful things will work out…
The bottom line: The 1 – 800 folks sent me to the wrong place. FedEx air and FedEx ground are basically 2 separate companies.