OnTrac

If I could give it –10 I would but no star option for that!!! First of all I have never heard of ONTRAC. I have been an Amazon Prime member for a very long time and never had a problem with FedEx, UPS or USPS delivering our packages to our rural area. I placed and order may 28^th and finally looked up my order and it said it was delivered June 3^rd… What? No it was never delivered to my address so either ONTRAC driver kept my order or left it at another address! With all the other reviews I see this delivery service should be put out of business!!! Make sure when you place an order this service is NOT used!!!

Company is horrible. Packages always say delivered when in fact they are not. What I love the most is when it says sines by front door. I must have one special door ontrac!

Really bad service, their delivery guys never ring the bell, never use the dial box, never knocked the door. When I call the costumer service, they promised me to fix this problem, and said they did leave a note for the driver to use the dial box, but they still did NOT. And then they promised me to redeliver it on next week, then I got email said my Refund is processing! GOD!!! Then I called them for explanations, they just said sorry, GOD, SORRY MEANS NOTHING TO ME, I JUST WANT MY PACKAGE BACK OKAY!!! I called them four times, and that means nothing to them! Don’t think I’ll use Ontrac ever again.

Unfortunately I have NO control over the carrier. I am a long time Prime member with Amazon and they select the various carriers for the orders. Sometimes it comes UPS, Amazon delivery, FED EX or USPS. Though we live in a gated community, each of these carriers have access for entry. With ONTRAC, it is noted with a code to come in and there is a phone pad outside if they need to contact the resident directly.
Most carriers will leave the packages by the front door which is secure. None have left them plopped my package on or around the outside common mailbox… except for ONTRAC. If the driver took a bit of time looking for the unit, he/​she would find it easily but lack of effort, time or individual laziness makes for an unsecure package for anyone’s taking. I have contacted them on numerous occasions about this. Not only do they not take the time to deliver the order securely, they have left a ‘attempted delivery’ notice on my phone and noted they could not deliver the order or no one was available when I’ve been home ALL day. I don’t know if the driver sees a gate and leaves or even IF a delivery was attempted, but all I know is that I”ve paid for express shipping and nothing but a headache to show for it. And time taken on my part for calling ONTRAC and letting them know that I’ve been home with NO message that a delivery was even tried.
I don’t know if ONTRAC has BAD customer feedback in all delivery areas but it’s apparent they have MAJOR issues in this area. I have contacted Amazon for this to be noted on their side and the more we (the consumer) relay our dismay to Amazon about these issues with ONTRAC, maybe something will be done. Here’s hoping anyway.

I feel like most of these reviews, I could’ve written myself! Inaccurate delivery notification: never even attempted to deliver, and yet they have the audacity to falsely state that they attempted delivery. I was home all day and not a single doorbell rang. My neighbor was out during the time of the delivery and she said nobody came by.
As for calling customer service, you better have at least 1 hour of free time on your hands because the 30 minute hold time is no joke. Annoyingly, I had called and the call was dropped due to service error on my end (I’m looking at you T-​Mobile!!!) and I had to call back and was put on another 30 minute hold until customer service picked up. I have a feeling that they purposely make you wait the half hour to weed out those that are not as committed to solving their issues.
OnTrac’s 1-​day shipping service is a complete joke. Expect at least 2 – 3 days to get that «1-​day delivery.»

Like most others stated, this carrier was used by the company Sephora because they deliver in a minimal timeframe. Unfortunately, my package was never delivered, nor had an attempt of delivery been made. Why would OnTrac’s tracking status say the item was left on my front door when I was home the entire day and would know if the item had been delivered? Probably because the driver was either too incompetent to deliver my item to the correct address, or they scammed yet another customer out of a pre-​paid product. After speaking with the rep from Sephora, she flat out told me that she receives the highest # of complaints about lost packages coming from the OnTrac carrier… that’s pretty pathetic.

Worst delivery service. Live in a condo. Orders from amazon next day or same day are always delayed by OnTrac. They do not follow delivery instructions (which include door code in my address info @ amazon). The door code isn’t even needed, the phone has an alpha directory. Minimal literacy and ability to use a phone are necessary. Either using the code or directory feature would call my landline phone. My phone system records all incoming numbers. It’s easy for me to verify that they haven’t even attempted delivery. They just pass on delivering because it takes too long (as opposed to leaving it on a doorstep at a house). They should stop lying to amazon and customers and just acknowledge that they won’t deliver to secure buildings or communities.
BTW when they tell you to check the delivery slip, they mean you have to go to
and track your package for the info where they tell you their excuse for not delivering.
Recommend everyone start cancelling orders when OnTrac is used. Or, refuse delivery from them. And, when you do, tell Amazon you’re ordering from another provider that uses a reliable delivery service (and then do it)!

Has anybody ever actually received a package delivered by On Trac? Lazy drivers who claim to delivery packages when surveillance footage shows no one ever came by the entire day. Even putting directions to call upon delivery are pointless. Will be cancelling all orders if they are being delivered by OnTrac.

The absolute worse delivery service EVER!!! Rude delivery person would not deliver where we need them to. They barely got the packages inside the door and bolted! We asked him four times in a row to «please deliver the packages to the back» he ignored our request and ran out the door.
DON’T USE THIS SERVICE

Heard a loud bang from my front door and saw my (late) package sitting at the porch. The OnTrac delivery guy literally threw it and left, so I chased him down and took a photo of his plates (8R95567) then parked across the street. I saw a young black kid with a black headband kicked a pile of amazon boxes out from the back, scanned one and chucked it towards another house.
, you need to drop this carrier

I’m going to add my utter frustration and disappointment with On Trac. This is the 3^rd time Amazon has shipped through Off Trac and I have not received my packages., on time Amazon must be saving tons of money by using this horrible delivery service.
I too waited on hold almost 30 minutes before someone answered the phone. By now it was well past 9pm, the time my package was supposed to have been delivered by. All he could do was apologize and say my package is placed on high priority for delivery tomorrow. A lot of good that does, as I work late, so, I will be facing the same crap again, tomorrow, then I may not get my packages until Monday.
So much for being a Prime Membee, Amazon.
I wish I could give less than one star

Simply put, this company shouldn’t be in business. They suck. I ordered a jacket from Nordstrom and they use OnTrac. It’s stuck in their warehouse with a comment of wrong address — the same address that each and every day FedEx, UPS, and even the lowly USPS finds. Every day yet the idiot driver from OnTrac can’t seem to find it.
The problem is that they don’t return email nor do the pick up the phone so you can’t even communicate to say «hey, I’m here, try again!». Nope, nothing. Silence. When they did get back to me (5 days later), they asked for the address again (hasn’t changed). They then said it would arrive the next day but instead, they returned to sender. Maybe they read my review! Pathetic.

23:31
The significance of that number? Sure, I’ll tell you, friends. It’s the total elapsed time I have been on hold to speak with a customer rep about picking up a package that… you guessed it– has had a delivery attempted. But hey, let’s disregard the fact that I’ve been home since I got off work at 4pm PST. Let’s disregard the fact that my apartment building has a resident doorbell outside. Let’s disregard the fact that every single OnTrac employee is a disgusting blithe that lingers around actual humans.
28:49
Amazon, you’re not off the hook either. Like so many of you weathered warriors waiting for your package (s) from the motherland (Amazon), I decided to use same-​day shipping on a steamer and pot combo because mine needed replacement. Bad on me for doing this last minute, but contrary, if I choose same-​day shipping on an order then I completely expect it to be in my hands ON THE SAME FUCKING DAY. Not tomorrow, not 2 days after, not a week after, not two weeks after (true story). Oh hey, thanks for Prime– the service that guarantees free two-​day delivery. unless it’s OnTrac delivering the package.
34:00
Amazon, I loved you. You were everything I could have ever asked for. you gave me everything I could have ever asked for. I needed you in my darkest times and you were there. You have never let me down, but now. now I just can’t put up with this abusive relationship we have. I tried to make things work by asking for less. But when I finally came around to asking you for something, you just couldn’t deliver. After almost 10 years with you, I think we may have to end «us».
37:02
I was hoping they’d pick up by the end of this review, but that was kind of asking for too much. «On time delivery for less». Fuck off.

I think its unfair we have to give OnTrac at least one star. They are crap. On April 15^th I wrote about my experience with them.
Today, I desperately needed printer ink for a project I must print tomorrow. Amazon offered same day delivery. I checked FIRST to make sure it was not OnTrac. It said Amazon LLC delivery, so I felt it was safe to move forward.
Three guesses and the first two don’t count — It was supposedly delivered 3 hours ago by OnTrac. I just called and demanded a refund. I will go buy ink tomorrow from Office Depot. I lose time, Amazon loses a sale, and OnTrac maintains its reputation as the worst service in the world!

Tell your Amazon vendors to NOT use these guys. I was promised same-​day delivery — TWO DAYS ago. Both days they attempted to deliver, AFTER THE BUSINESS CLOSED. Now the alert says to «check the delivery slip» for next steps — except I have no delivery slip.
What’s the business model here — just hope the business will be open late enough and make an exception? Not learn it doesn’t work after the first time? Overpromise and underdeliver?
I ordered two separate items, both got the same no-​show.
I also intend to mark down the vendor, for using this awful shipper.

I’m upset that Amazon uses them. I may have to rethink on ordering from them just cause they use OnTrac. I love you Amazon, but I think it’s time to use a different courier!
Delivery service sucks! who throws their packages against the gate and don’t even have the courtesy to ring the doorbell to see if anyone is home first.
negative star should be required at this point.

I wish I could give them no stars! I ordered something from Apple, something I was very excited about. It did not require a signature for delivery which I was not concerned about because I have lived in the same secure building for over 13 years and am a dedicated online shopper! I do most of my household needs shopping and even Christmas shopping online. I know all of my neighbors and I have never once, NOT ONCE, in 13+ years had a package go missing. Literally never!
After rushing home to get my package, it was no where to be found. I thought my husband was messing with me but nope, he wasn’t. I spent 48.41 minutes on hold with OnTrac before anyone answered. In fact, I was out to dunner at a restaurant and managed to order and finish dinner before they answered. Once I was able to talk with someone, they looked up my tracking number and said because it was an apple product, I would have to call apple directly. There was nothing they could help me with. What kind of shipping company does not offer to investigate their own delivery service and puts the blame on the actually company you purchased from?
Needless to say, I called apple and they are investigating. I just find it appalling that they do not take responsibility whatsoever for something that was placed in their care. It certainly IS NOT apple’s fault.
I will never use OnTrac again and will make sure to never purchase from anyone who uses their deliver service.

MY ONTRAC DRIVER IS A MISERABLE HUMAN BEING.
That’s the only explanation for such deplorable service.
I don’t have a car in this city, so I’m often out walking around, and I’ve seen some things.
I once saw an OnTrac driver on my block working out of a sedan. Through the back windows I could see that the car was chock full of Amazon branded boxes, with their characteristic paper tape. The uniform-​less man stood hunched over the trunk, pulling out even more boxes and piling them on the asphalt next to the garbage in the gutter. He slammed the trunk closed and bent at the waist to get ahold of the package at the very foundation of the stack. And then, he waddled. He waddled across the sidewalk in front of me and just when he reached the door he was going to attempt to deliver to, the box pile tumbled the ground. What a disaster. But what a perfect representation of this company.
The only thing that seems to work with OnTrac is the Amazon lockers. If I have something shipped to my home address, it becomes an infuriating ordeal. I’ll get the annoying notes when I spent the day 10 feet from my intercom that never buzzed, or worse, I’ll see that a package was ‘delivered’.
How can this be a bad thing, you ask? Well, my OnTrac driver delivers things to the ground. Outside of the gate. On the sidewalk. I live on a busy street that is literally an exit off the 101 freeway, and my driver leaves the things I paid for in plain sight, for anyone to find.
How do I know this? Because one time, I was the lucky one to find my package, on the sidewalk, in plain sight, IN THE RAIN. In fact, the rain is probably the only reason I found it; what with the decreased foot traffic that precipitation brings.
So the next time I placed an order with a company I had not previously ordered from and the short tracking number started with a C, I tried calling the OnTrac service hotline, imploring the representative to convey to the driver that it was not cool to release my package without my consent. She could hardly suppress her chuckling.
I tried to express that I didn’t mean to be condescending; I only wanted assurance that the package would not be left without a signature. Which, in a metropolitan area, would involve pushing a button on a callbox and interacting with a human, and not just dropping my box on the ground and then moving down the block and dropping my neighbor’s box on the ground, and so on and so forth.
As you have likely suspected, this didn’t work. And the driver marked my package as ‘delivered’ and I had to go through the PITA process of filing a claim.
Anyways, if Kongō Gumi can go under, I know that OnTrac can, and I amongst many, can hardly wait.

tl;dr — AVOID USING THIS COURIER AT ALL COSTS.
Horrendous company. No customer service to speak of (you can try calling, but you’ll be on hold for HOURS).
Ordered a package Friday, with same-​day shipping. I was home all night and tried to call customer service for 3 hours, when the driver attempted to deliver to the leasing office which was closed. They filed it as «Company closed on delivery attempt». Assumed wouldn’t try again until Monday morning, however theytried again Sunday evening (leasing office again closed) but somehow «successfully delivered» to my «front door». Totally farce – I was home all night, didn’t hear any knocking of any kind, and did not see any packages at my front or back door. Checked with the leasing office and they also didn’t receive anything.
Avoid using this company like the plague, if at all possible. For those of us relying on Amazon, guess we’re SOL, gotta roll the dice.
Edit: The original delivery was updated again to say «out for delivery» AFTER supposedly being successfully delivered (see image).
Amazon refunded me for the missing order and had me place a second one… again being delivered by OnTrac, again same day delivery. Same story… went to the leasing office which was closed at 6 (I was home all night), marked it as «Company closed on delivery attempt», and it’s now slated for «Redeliver next business day».
I have no faith that I will EVER receive my package.

I was worried my package with the service commitment time: ‘by end of day’, would arrive too late. I was pleased to see my package was delivered before 12:30.