Rose & Leona’s Flower Shop

This place is amazing and saved me when I was in a time crunch. The new owners are very friendly, kind and super helpful. The flower arrangements they made me for my friends baby shower were a huge success and the talk of the party. I hosted a shower for 60 people and needed center pieces for the tables. It’s a boy so they made me blue, white and yellow assorted flowers of hydrangea’s roses and chrysanthemums. They placed them inside the cutest nicest glass blocks with blue lining that looked like fancy baby toy blocks. I will definitely order from them again.

First of all, I’m glad I didn’t read these reviews beforehand since I usually rely on Unilocal reviews.
I needed same day funeral flowers with same day delivery & I am happy to say this shop came through for me. I literally gave them about 3 hours to work with & they made it happen. I spoke with Rosalie or Rosemarie (apologies I don’t remember your exact name) but you were fantastic! After choosing what I wanted online she even called me back to confirm if my delivery was for a male & if I wanted to switch out the pink flowers for another color. Everything turned out exactly the way we spoke about on the phone and was very cost effective. Amazing service when you want the last thing you purchase for a deceased family member to be perfect! Thank you so much!

Worst customer service I’ve ever experienced. Woman was rude on the phone, has a short temper, and couldn’t answer simple questions. I strongly advise you DO NOT WORK WITHT THEM!

Terrible customer service. I ordered a bouquet online, but landed on an error page when checking out. I called to confirm my order and was told that my order «may or may not have been processed» and that I «could have been charged twice — sometimes that happens». When I politely suggested they look into fixing their onlinne payment system since this evidently happens frequently, the woman on the phone snapped at me, mangaed to say it wasn’t their problem, wished me a good day and hung up. I’m surprised these people are still in business.

I see all the bad reviews on here and completely agree. I actually worked here for a while and the owner, Shirley, was at first very nice and we talked and I thought we got along well. I would come in on weekends and found myself being surprised at the comments she would make under her breath whether they were slightly racist or down right mean. (For example she called one woman a bitch right in front of me.)After working there for about 3 weekends they called me and told me that they didn’t need me to come in. Business is slow so it makes sense.
They let a month go by without having me come in, I would call them around every Thursday to ask if they needed me to come in and they always said no. Just recently I went in to talk to Shirley about my status as an employee and I got greeted with a very curt, «Can I help you?» I asked her about whether or not I would be coming in anytime soon and she goes, «We don’t need your help anymore.» I said okay and told her that i would be putting out other applications which she responded with a snide, «Yeah, maybe you should. Buh Bye.»
I will say that the flowers can be gorgeous and Shirley knows what shes doing when it comes to being a florist but when you wont even tell a person that has been working for you that your letting them off seems cowardly and unprofessional.
Overall its a very unprofessional establishment owned by a sour older woman.

If see any bad reviews about the poor customer service, they might true, but they are too OLD!!! Just went to this lovely flower shop and got some flowers for my GF. The cashier is very helpful and charming, she helped mix the flowers to make them looks better. Price are not expensive at all, you can get a large bunch of flower under $ 10, a huge one is about $ 20. Lily and roses are about $ 5 a stem, which is very good looking and fair priced. If u are hesitate coming in because of those bad reviews, forget them and come on in! You won’t be disappointed.

I would rate this flower shop Minus stars but I can’t on here. I can’t believe they are still up and running with the way the treat and talk to customers. I called to ask about ordering something for my grandmas 70^th birthday and as I was speaking this dumb stupid rude broad cut me off dead middle of my sentence as I was speaking and says NO! not only was is rude and out of line for her to cut me off and be a B#%ch to me but the tone of her voice and all was just a complete set off and I hung up in her. I will never buy anything from this place and advise others to look else where too.

This review is way past due. I’ve been getting flowers from here for years now and I usually just get something small for the cemetery and be on my way.
I was in desperate need of a lei and couldn’t find one anywhere last minute. I walked in and picked up some flowers and told the woman behind the counter my plan of making a Lei myself. She then voluntarily gave me flowers that would work better and even all the supplies I would need to successfully make a lei at home.
Excellent customer service!

Wonderful friendly service, nice arrangement of flowers at reasonable prices. We always enjoy talking with the owner when we go in to get flowers to bring for my dad and grandparents at Holy Cross Cemetery.

I do agree with all the one star review The customer service here need a major! Over hauling its sad but I think the two causation women whom I believe is the owner is the rudest. But other time I visit I was pleasantly greeted by a Hispanic woman vey nice lady. Been coming here for many years, usually buying flowers for my brother and nephew at Holy Cross Cemetery across the way. They have reasonable price and this visit they have my favorite straw flowers. Yeah! They need to get rid of the do not touch the flower sign. Better yet do not place the flowers so tightly in the plastic container if they are afraid of flowers breaking off. This past visit I mentioned to hubby I don’t think we will frequent this business anymore the two causation ladies just doesn’t seem to appreciate a paying customer and the vibe in that store with the two of them there makes it uncomfortable. Sadly we will find another floral shop to support. I gave three stars for the flowers and the service I sometime received with and when the friendly Hispanic lady is working.

Sadly, I am obligated to add a bad review for R&L’s Flowers which was once our go-​to place for anything floral in the South City area. Our history of use spans over thirty years, in fact, and goes back to the Original Owners and there was never a need to question the integrity of our orders until now.
Unfortunately, sadly, we will no longer use R&L’s for our floral gifts. They are evidently incapable of filling onliine Teleflora orders so that they appear looking like the picture on the website that indicates what you are going to get for your money. In other words, don’t order online from R&Ls because what you think you are paying for and sending is NOT what the recipient receives.
This is the occasion of the second time we’ve used the website to order. The picture of the arrangement was beautiful so we chose THAT arrangement because THAT is what we wanted to send. When the actual arrangement was delivered, it was shoved behind a plant on the recipients porch, the bell was never rung to announce the delivery (probably because the shop was embarrassed to send such a mess) and the flowers were partly crushed. Nonetheless, the whole arrangement was plunked in a funkly old vase… nothing like the beautiful glass vase with ribbon as cited in the picture and NO ribbon. (Yes, I expected that ALL the details of the order would be included for the price we paid.)
Now, there’s a «hold harmless» clause on R&L’s website that states they can use substitutions, but NO ONE called me from the shop to say that substitutions were going to be used (and used artlessly). In fact, half of the flowers looked tired, old and «used up». That’s what our recipient received.
That’s it. I’m done. Next time we spend money for a DELUXE floral arrangement, it’s going to be from Ah Sam. Now THERE’S a florist you can trust. They are in San Mateo and deliver around the Peninsula. Go THERE!

This place is great! I bought some really colorful roses yesterday for my 1 year anniversary with my girlfriend and she loved the way they were arranged. I can never go wrong with flowers from here. What’s really awesome is every time I stop by there is always a new combination of flowers, so my girlfriend is constantly getting surprised by the flowers I bring her.
I have plenty of flower shops near my house that are closer than Rose and Leona’s but I keep coming back to this place because the workers are nice and friendly. They are always looking to help and offer suggestions if you are stuck on what to get. I’ve always left a happy costumer and I plan to keep coming here whenever I need beautiful flowers!

Customer service was terrible. They’re so… Discriminatory against me and my family! If they don’t like diversity, go to the Midwest yo!!! Anyways, this place is a waste of space. #realtalk

I would give ZERO stars if I could. The lady was so rude and unwelcoming. She was so disrespectful we ended up leaving right away.
I am never coming back here. Don’t waste your time.

I just placed a Valentine’s Day order by Internet, as I am out of the country. I received a call back, which I declined, because I am out of the US and it’s very expensive. The shop does not provide an email address. Since it is for Valentine’s Day and is urgent, I called back and said «I am returning your call but I am outside of the country, can we communicate by email?»
The woman I spoke to asked me to repeat that rather simple idea several times, which I did. Instead of answering she said «Where is this order going?»
So … roped into a few minutes on the phone at international rates. Thank you, Rose and Leona’s Flower Shop.
When she identified what order this was regarding, she said «Oh, we don’t deliver to that building (my wife’s business address). It’s too much of a hassle.»
Uh huh. Arbitrarily refusing a $ 100 order to a typical office building on Valentine’s day.
I will leave it to your imagination, the various expletives that I feel inclined to use to describe my experience with Rose and Leona’s Flower Shop.

I have come here several times because the shop is conveniently located near trader joes. Each time I try and give them a shot but time and time again the lady is unfriendly. You cannot touch the flowers and the selection is poor. I recommend buying flowers from trader joes since its down the block and half the price.

I agree with those who left a low rating due to poor attitude from the staff. That’s what I received in my opinion yesterday (day before Christmas). I needed some flowers for my cemetery visits and I came here because one if my stops was at Holy Cross across the street. In the past I recall going to the shop next door but it’s now closed, so I came to this one. The lady showed poor attitude over the fact that she got some business for me (in particular not even a «thank you», just some odd remarks instead after taking my money). On top of that, I thought the prices weren’t that great for what I got, and even more outrageous (at least in my opinion) that they charge 25 cents for a plastic cup to hold the flowers. I guess that last part was my fault: I was asked if I needed cups and I said yes without asking if there was a charge.
Now for future cemetery visits I have to make sure I got my flowers from my preferred places in SF before coming down this way.
Also, with this type of service and attitude, I wonder the shop that closed was the o e next door and not this one instead. From my recollection, that next door shop was definitely much better, and friendlier as well.

I have used Rose and Leona’s in the past and always been pleased. I called at the last minute today to order a plant for someone important to me. As always I put things off until it’s almost too late, so I figured all I could get would be some of those boring broad leaved plant things you always see (no offense to those who like them, just not my thing). I was fortunately not too late for same day delivery, and I just asked the lovely woman who answered the phone to send whatever nice plant they had in my price range (which was not very high). OMG it seemed like ten minutes later the delivery arrived and it was a beautiful large multicolored orchid plant. I was stunned, my friend was thrilled, and my day was made. Thank you Rose and Leona’s!!!

I have had horrible encounters with the owner of this flower shop as well.
The younger girls at the counter seemed so flustered by her it’s alarming. I don’t like to bad mouth small businesses but something has to be done about her attitude before she goes out of business. I use to be a faithful patron here but her cold rude demeanor has pushed me away I just go next door to Anastasia where the people are always nice friendly and fast.

This flower shop is right across the main entrance to Holy Cross Cemetery. I saw a sign out front that posted $ 3 a bunch so I went in.
When I asked where they were I was led to several buckets of assorted loose flowers. I was surprised on the selection. I asked one of the ladies to put together a couple of bunches for me, something pretty. She did her thang and I was on my way.
Cute little flower shop for all occasions and good service… thank you!