The Sportsman’s Guide

Ordered ammo from SG and, in fairness it shipped promptly although I have not shot it yet. The reason for the one star is: THEY WILL SPAM YOU TO DEATH! Since ordering 2 weeks ago I’ve gotten 1 – 2 emails per day. Their emails don’t have an «Unsubscribe» link on the bottom like most reputable vendors do. I went to their website twice and clicked an Unsubscribe button… absolutely NO EFFECT, the spam keeps coming! Avoid them at all cost!

Got some really nice, great quality cast iron cookware here. A stock pot and a nice deep sauté pan.

These people are crooks. I ordered a gun and when it arrived it was not what they had advertised in their catalog and web site. Their customer service reps said «well that’s what you get for ordering a gun on the internet…» and read to me «the product matches the spec description.» Problem is there was NO WAY to know if the specs matched the picture they used to advertise the product. And they did NOT! All they offered me was a $ 15% re-​stocking fee on an $ 1100 product. Horrible! Terrible! So DON’T buy anything from these shysters. I had been a customer for 20 years. They just don’t care about customer satisfaction.

I have been ordering from Sportsmansguide for years. I’ve ordered numerous times everything from guns, ammo, clothes, guns accessories etc. They almost always have the best prices and everything comes as described. The few times I’ve had to speak with customer service because of issues it always been handled to satisfy the complaint. All in all you can be confident when ordering, and expect that what you order is what you get.

Some great bargains, hidden among a lot of garbage! If you know a lot about the products you are shopping, and are very careful to read the description AND the reviews, you can find some real bargains at Sportsmans Guide. The first thing to know is to NEVER buy anything that doesn’t have a goodly number of customer reviews. SG is generally honest about letting customers post reviews, which is why you will often find items in their catalog with dozens of 1-​star reviews (unlike some stores that post only the good reviews). ALWAYS READ the reviews and start with the lowest ratings first, some will be from customers who didn’t read the listing or who didn’t know what they were ordering, but most will have good information about exactly what might be wrong with an item. This is especially true for military surplus items that make up nearly half the SG catalog. Many such items are «new» in that they have never been issued, but have been sitting on a shelf in some East European military warehouse for decades. Leather left on the shelf for 30 years drys out or gets moldy for example. WHEN (not IF) you get an item that doesn’t match the description, call SG Customer Service on the phone. They will take the item back (even most «non-​returnable» items) and will send you a free shipping label. NEVER order anything on backorder even if they show a date when it is supposed to be available. To be blunt, they LIE about the «expected availability date» — this is not just poor communication with their suppliers, they will repeatedly claim a backordered item is expected to arrive in 1 – 2 weeks so they can dodge the FTC rules about items not expected within 21 days. Then when the «expected» date comes, they will just say the item is due in another week or two. Another recurring issue with SG is their packing department. Do you remember those old Samsonite luggage commercials with the gorilla tossing the suitcase around? Well, SG much have hired that gorilla and all his relatives. So far as I can tell, when they pack your order they must put a big box in the middle of the warehouse then throw all your items into the box from at least 10 feet away, then drop some paper or bubble wrap on top, close the box and ship it. The outer box is always much bigger than needed and rarely has enough padding. But, again, if an item arrives broken, they will take it back if you call them.

Awful customer service! I do mean AWFUL! I bought an EEA B6P pistol from them for a really low price. I picked the pistol up from my FFL dealer and on the way home I noticed I couldn’t get the magazine to drop out of the well. I literally had to hold the magazine release button down while yanking on the bottom of the magazine, and it scrubs like crazy coming out and going back in. It is OBVIOUSLY a defective pistol. I call SG and they say, oh since you’ve already signed for it there’s nothing we can do. Nice. So I call EAA and they promise a call-​back by the end of the day. Did I get a call-​back? Of course not. I was sold a defective product and SG feels they have no obligation to make it right. I bought this pistol for concealed carry but there’s no way I would carry it considering that it takes time and effort to pull the magazine out and insert another. I’m sure I can just call time-​out and the bad guy will patiently wait while I struggle with changing mags.
In short, Sportsman’s Guide SUCKS.

YOU WONT GET AWAY FROM BAD REVIEWS FOR WHAT YOU DID.
So I ordered 600 rounds of ammo at $ 150 in December of 2012 with an estimated ship date on February the 4^th 2013 its now March 28^th 2013 and I received an email saying that my back order was being pushed back until November of 2013. You do the math. That’s essentially a year. What i believe to have happened is that they sold me my ammo at a price that was established before the Sandy Hook tragedy. In the months after Sandy Hook nobody was prepared for for the demand of ammo that was coming. This caused the ammo prices to sky rocket to over $ 500 for the same ammo and same amount of rounds. So i believe that they sold all the orders that were placed at the lower $ 150 dollar price to people who who were paying the higher price of $ 500 dollars. I placed orders from multiple sites on the Internet around the same time and received every order without a problem with the longest order taking only 1.5 months. That’s what leads me to believe that this company has some shady business practices. I would never ever recommend them to anyone including my in-​laws. Steer as clear, as far away from this company as possible. You’re welcome.

As a long time customer and member of the Sportmans Guide, I will never do business with them again. I ordered some rain gear for deer season and some time later I find that is was a back ordered item. I was told it was shipping shortly and the short of it is I didn’t receive it for almost four months later. (Well after deer season). I have since been ordering all my purchases from Amazon, EBay, etc.

After waiting on hold for ten minutes, I was told they wouldn’t process my order unless I faxed them a copy of my driver’s license even though my credit card and address had been verified by the bank. Ridiculous. Horrible, rude customer service. I cancelled my order.