Sephora

This Sephora is a great addition to Evergreen Walk! I have always been pleased with the customer service I have received here as all of the associates are helpful but do not smother you. If you need the space, they give it to you.
I feel compelled to write a review after the stellar makeover I received from Gracie this past Monday morning. I was having a professional head shot taken at work so I wanted to step up my makeup game without looking overdone. I explained this to her and my makeup came out fabulous. It still looked completely natural and I didn’t leave looking like a drag queen.
Not only did my makeup look great, but she introduced me to some new products and techniques that I could easily incorporate into my daily routine. You don’t necessarily pay for the makeover, but you have to spend $ 50 which was the perfect opportunity for me to purchase some of these new products. I felt very comfortable with everything she did and not only did I love my look, I can now easily create it at home!

This location is SO hit or miss. There are a few associates who understand that sometimes you want to peruse in peace, but for that one girl there are six of them who hover and make you feel uncomfortable.
I’ve stopped by here multiple times for specific products that they are out of (my mistake for returning, I guess) and while I’m sure the women think they’re being helpful by suggesting three+ other products that are «comparable» while you’re trying to use their little computer to see what your options are, it’s actually kind of annoying.
Part of being in retail is being able to understand your client, and I think this store doesn’t get that.
I will say that the one girl who has helped me multiple times after several other attendants have suggested products (that are completely different than what I asked for mind you), is stellar. She listens, she’s friendly and she knows her products.
Her fellow associates could use to take a page out of her book and listen to their clients.

Friendly and helpful staff, I was in and out in no time! I went in to buy a few things and the staff was knowledgeable and helpful so I was able to buy what I needed fairly quick, since I was in a hurry.

I really like this Sephora location. It is down to earth and low key. Had THE BEST experience with Marion here, the other evening. She went above and beyond in helping me to decide on an eyebrow pencil. She really took her time and didn’t pressure me into anything. She actually told me the eyebrow color I walked in with was more suitable to me than the one I was looking at. Honesty is always appreciated! Will continue to shop here!

Went during business hours but they were having exclusive party for members who spent a lot and told me they were closed to public. So I made a special trip to pick up my smash box I was out of and was not allowed to buy it. They asked me to leave. Exclusive make up store. Not for me I’ll just order my stuff on amazon.

Sephora is my all time favorite store. and I spend wayyyy too much there! Haha! But I really love going here! They have weeded out most of the not so good employees and left some real good ones! Amanda is my favorite! Super friendly and really helpful! :) check this location out again if you had a bad experience before! Way better!

I usually go to the one in west farms but I was in the area so I popped into the south Windsor one.
I was looking for the Bobbi Brown foundation stick and the Naked Pallet by UD. Turns out that this store didn’t carry Bobbi Brown and they didn’t have any Nakeds left. ⁰⁄₂. I was sad but what can I do?
The staff here aren’t as helpful as the ones in west farms either. They chit chatted with each other for fifteen minutes before one of them went up to me. She looked upset that she had to stop her conversation to come «help» me out.
Small store. Go to the west farms Spehora instead.

Amazing. My first trip here and I loved learning from Gracie, who was so patient and kind. She was very helpful in showing me products and was more than happy to provide samples to let me try new things. Yeah, I wish I had more of an income to afford this on a regular basis. But the products are really awesome and work great with my skin.

Horrible service. I waited ten minutes for help, then all she did was say they were out if stock of the item I wanted and she walked away from me! From now on I will order on line.

I must have smelled every perfume and cologne in this entire store. I thought a couple of times that had someone asked me to do the same I would have lost it. Still everyone stayed very patient with me and helped me with ideas and options and in light of this i would be happy to recommend and come to again.

So, here’s the thing. I love Sephora, but I would love it more if I had way more disposable income. Though I truly appreciate their rewards points for every dollar you spend, I wish they offered more coupons or discounts, as the products they carry are so high-​end and pricey.
I do love their nail polish display that includes faux nails painted the color of the polishes, which are set up in a way that you can put your own nail under them to see how the color looks on your hand. Call me silly, but I was sort of thrilled by this. Holding a bottle up to my skin/​nails will just never quite do after this experience.
As I mentioned in my tip, this Sephora is smaller than the one in West Farms, but still gets the job done.
Seriously though, go peep the nail polish display.

I decided to pop into South Windsor’s new Sephora at Evergreen Walk on Monday night, simply to pick up my free birthday gift (Fresh Sugar Kisses Mini-​Lip Duo) and to browse new products. I expected the usual rude and/​or clueless sales associates, and I figured the store would be mobbed since it’s brand new (hey, just look at the huge queue of folks at the Pinkberry right across the street). But I was wrong! I was greeted by several cheery, eager sales associates who complimented me on my hair, eye makeup, and necklace lol. We chatted about long-​wearing red lipgloss, bright liquid liners, and foundation primers… you know, the usual. ;) No rudeness or attitude here. I walked out of Sephora feeling pretty good about myself, and a free birthday gift and pretty lipliner to boot. Now that I have this new Sephora about 2 minutes away from home, I probably won’t ever have to make the trek to the Westfarms Mall location again.