Chicken Shack

TERRIBLE. TERRIBLE Customer service. Overpriced food. Nikolas is a far better deal as well as better food and much better customer service. I would Never go back to this place. If I could avoid giving it 1 star I would.

They use cheap chicken from other places and use cheaper products of other stuff that Chicken shack dont know about. Your crazy if you eat there.

service sucks when it comes to dealing with the GM Kim she lost my money i wont be back. keeping people like this in service there is only one way this store will go is down hill

Absolutely trash food without merit. Greasy, undersized mutant pieces of chicken. Overpriced and I hope they just go away and stop punishing the public with their poorly prepared product. The worst fried/​broasted chicken I have ever consumed.

The food is good, like other local Shacks, but the service has areas of opportunity. I placed a carryout order via telephone for and 8 piece all white w/​a large potato. I was told 15 minutes for my order when it turned out to be 40 minutes.

Avoid this place. Pitiful workers, slow as hell, chopping potatoes loud as hell to the point u can’t even hear. Drive right past this place!!!

This location is terrible. I went in for carryout and stood for 10 minutes after paying. I had to get back in line to ask about my order, which was ready the entire time! There was a new girl at the counter and she was nice, but the other girl appeared to not want to be there. I can see why there are hiring signs on the door. There were multiple employees coming in and out of the back area, but one lady in the cooking area preparing food. Management needs to address this.

I forgot how nasty this place is. Took my two granddaughters and they ate the French fries and not much else. I tried ribs. Actually not terrible but sauce was sweet and tasted of chemicals. Cole slaw awful. Never again.

The chicken was just alright & the bill was high. Our order took 15 minutes. Looks clean & employees were friendly. Nothing was great & nothing was bad. We won’t be going back

Michigan needs more Chicken Shack!

The place inside is very updated with nice booths and flat screens. But the best thing about this place is the chicken! It is definitely up to par with the other chicken shacks I have been to.
I ordered the chicken dinner mixed with prorated potatoes and a drink. The brush on a little extra butter on their potatoes and it makes a world of difference! Will keep going to this place and I would highly recommend it to others!

This location is OK

Never go to the chicken shack in westland I have watch the workers dipping food there food in the melted butter and eating where they should be taking orders. Ughhh

Memorial Day 2014 — The Chicken Shack is a family started business over 50 years ago, the broasted chicken is well cooked, crispy and juice. The ribs are ok, but are over priced. The sides are very generic overall 3 out of 10. The chicken overall is 7 out of 10, the only chicken product I would not order again is the wing ding, they’re the smallest wing ding I’ve ever seen in 40 years. The major problem with this location, is the extremely poor customer service from the staff. The store needs «Customer Service» training.

We had their wings for a party and they were great. Look, you go here for fried chicken like you had in the old neighborhood. Sometimes that is exactly what you want, and Chicken Shack delivers. If you want haute cuisine, go elsewhere. I had the wings cold for breakfast the next morning. So go already.

Food decent, find it rude that employees vacuum while customers are still in the lobby on their cell phones!

It’s just okay. Menu is kind of confusing. They charge extra for BBQ sauce, and if you get the roast chicken it’s kind of dry without any sauce. And the sauce isn’t that good either. Service not very friendly.

Best Ribs in the world!!!
Worst service in the world!!!

today after taking my mother in law to her doctors appointment, like clockwork she was hungry and wanted some broasted chicken from Chicken Shack.
I don’t know I guess she doesnt remember how bad it was last time. It wasn’t special by a long shot.
Today she bought the family lunch, again. I ordered two 5pc chicken tender dinners for myself and my wife, my sis-​in-​law ordered a reg 4pc chicken dinner, and my mother-​in-​law ordered a 12pc chicken bucket dinner.
When we finally got home with the food I sorted through it all counting and figuring what was what.
well the 12pc bucket was 13pcs — 3 breasts, 2 legs, 4 thighs, 4 whole wings. the whole wings were so small they were the size of my thumb, about 2inch by 2 inch. pretty darn pitiful. the dinner came with broasted potatoes and coleslaw and dinner rolls. well the potatoes were SWIMMING in grease. the Cole slaw looked more like porridge it was so finely chopped and then they topped it with something that looked like paprika. the dinner rolls were squashed white bread dinner rolls about the size of a white castle slider. and there were 2… the menu only said dinner rolls… I had assumed it meant enough rolls for 3 – 4 people.
the chicken although cooked all the way was not very flavorful. if it wasn’t for the grease it was sitting in from the broasted potatoes the chicken would of been dry as a bone.
as like the 12pc dinner… the 4pc chicken dinner and the two 5pc chicken tender dinners the rest of us ordered were not much better.
small pieces that might be adequate for a 5yr old. and nearly tasteless food that was swimming in grease. I used 6 paper towel sheets to soak up all the grease from the potatoes from my dinner.
I tried to be proactive and took some alka seltzer just in case. I am not claiming it, but I have a feeling in a couple days I’ll likely be paying for this food by running to the restroom.

Let’s start by saying my first job was working for a Chicken Shack spinoff for four years… I know the ins and outs of this type of restaurant.
The Southfield location — only a year old — is pretty glamorous for a Shack. The restaurant is decked out like it is meant to be a bistro or coffee shop, then the lingering broaster smell and grease-​that-​never-​leaves-​the-​table reminds you where you really are.
The lunch menu is also priced well — almost a dozen combinations available for $ 5.
Everybody loves broasted potatoes (expect me — the whole «working with the food» thing killed it for me) so that’s what sold my office on getting lunch there.
My two vices:
The Friday lunch rush is always a little messy… people expect food as fast as a fast food place (but the chicken takes at least 10 minutes to cook, I know this) so this delay clogs the take-​out area. Whatever, I called ahead. The food still took 10 minutes on top of the 15 minutes I gave it in the call-​ahead order. Eh.
Another ‘eh’ point — I was told I couldn’t have tomatoes added to my chicken sandwich because they don’t carry them, even though there are sandwiches WITH tomatoes on them in the online menu. #FAIL.