Performance Bicycle

These guys do a great job… When they eventually get to you. I’ve been in this store about a half dozen times and each time it takes them about 30 minutes to help me. I think some of the people are new and don’t know how to run the register yet, so the floor people hop back there to finalize the sale. Currently there are 3 people behind the 2 registers. None on the floor to help me bring down a bike. I’ve never seen this place over staffed.
That being said, once they get to you, you will get the best service out there. The staff is knowledgeable and friendly. That’s why I keep coming back here. Even if I have to wait 30 minutes to get what I need.

Ouch. I really hate giving bad reviews, but I just couldn’t let this one slide. My son needed a break replacement ASAP so I called nearby bike shops to see which one could get us in and out quickly for the replacement. These guys claimed that they could replace the break while I waited no problem! So I made the drive out there.
The repair technician look at the bike and said «Oh we don’t have any linebreaks right now». I said I had just called and they claimed they could replace it very quickly. So then he proceeded to tell me that he could help me adjust to what we currently had if I was willing to wait around AN HOUR while he fixed other bikes. What?! I told him I had called and that the only reason I drove out there was because they said they could fix it quickly. Now I find out that they don’t have the what I needed nor could they even get to me in less than an hour. He didn’t care in the least. Apathetic demeanor… Never again.

I drive from Dallas to come to this performance bike!!! The staff is incredibly helpful. I appreciate that they try to get you what you need not what is going to cost the most. I trust them with all labor they recommend for my bike.

I have purchased 3 bikes from Performance, I get them serviced here along with my Cervelo, Todd does an amazing job!

Bought my Oakley’s here for HHH 2014 in August. Very helpful and nice.

After months of deciding and researching I finally chose the perfect bike for me. I ordered a bike 2 weeks ago in store using the red phone for free shipping. Assembly was also included. Ordering was a breeze, quick and easy. The staff was helpful through the process. I was told my bike would be ready in about 5 – 8 days depending on shipping and assembly. 8 days later I call to check on the status of my bike and the guy says «it’s been here and ready since Friday». My bike had been sitting there and ready for pick up for 5 days and I never once received a call or email letting me know. Two different staff members assured me that as soon as the bike was ready I would receive a phone call letting me know it was ready for pick up. That did not happen so just an FYI for anyone purchasing a bike in the future. Call and check on the status of your bike!

Just picked my mtb up from having a a good overhaul and some repairs. I wanted to leave a review because I felt like Todd in the service department was very helpful and actually saved me some money even though I spent more than I was expecting. Dropped the bike off for a full tuneup, new chain and new brake pads. Turns out I needed more than pads as one of the pistons in my brake caliper was damaged from a prior crash that damaged the brakes originally.
So, the short of it is I didnt need a new chain, which he could have easily just took it off and replaced with a new one but he didn’t. I did have to replace my whole brake set. Bike was clean & spinning smoothly when I got her.
One of the guys recommended using their Spin Doctor card for the tuneup which was a great idea and saved me even more $$ and includes several bene’s for the future. Bonus!
Definitely recommend this shop! Ask for Todd in the service department. Solid just like you want a LBS to be!

the guys here have a real commitment to the sport they despite being a big box store are very personable and aren’t just concerned about volume sales
they will even refer you to another seller if they don’t have what you need
they act more like a community store than a national chain performance is a great place for certain retail items
but they also supply the sensitivity that is uncommon with a chain

I love this store! Just bought three bikes for the family and had a blast doing it. We all got Fuji. I got the SST 3.0, wife Cyclecross 3.0 and my son, the Newest 1.0. My youngest has a Fuji Ace24. The selection is great and the prices are fantastic, even before the Performance member rebates, but what sets this shop ahead of many others is the staff. I have never been in a shop where everyone treats you as member, not a customer. They don’t pressure you and even thought it took me five visits to make up my mind, they were always helpful and willing to search for the perfect bike in the perfect size. All four bikes are a great fit, size and riding style. I can’t thank all the staff enough.
As a secondary note, becoming a performance member was a great decision. You earn rebates back on every purchase. Granted I probably spend more than average, but this year I have gotten around $ 400 of gear free. It is a great program and is just the icing on the cake.
Thanks again to everyone at the shop and I will definitely be seeing y’all more often.

What started out as a pleasant bicycle buying experience for me and my daughter ended up in disappointment. After receiving some helpful advice on sizing the bicycle and a test ride, it all went downhill from there. It certainly is understandable to not have the color and size in stock, so we would have to order the bike. The order was placed by our sales rep on the customer service computer at the front of the store with the bike my daughter had just test rode right next to him so all the model and ordering information was available.
A week later when the bike arrived are when all the problems began. The bike that showed up (and assembled by them) was actually a man’s bike, and in the wrong size. It was far too large and not at all appropriate for my daughter or her riding style. When asked about the problem, the sales rep suggested modifying the bike instead of reordering the right one. After asking once again to please reorder the correct one, the sales person became extremely defensive, finally saying they couldn’t get the bike in the female version of the color we ordered. The sales rep kept pushing us to take the bike they ordered and built. To make matters even worse, another sales rep came by and also suggested we take it. Really? Anyone could obviously see it was the wrong size. The easy way out would have been to simply apologize and admit their mistake, but it turns out they intentionally ordered the wrong bike! I couldn’t believe it.
Rather than debate it any further, I asked for my money back and we purchased the exact bike she originally ordered and in the color she wanted at another bicycle shop in Richardson, and for $ 40 less. Aside from her finally getting the right bike, the only positive out of this was a good lesson for my daughter: Don’t ever get forced into buying something you don’t want, no matter how much pressure a sales person applies. You can always walk away. And we did. That lesson is the only reason this place gets two stars instead of one.
I normally never write reviews, but this was beyond the pale in deceptive business practices, overbearing sales people and generally crappy customer service all around.

The staff were so helpful! I had two neglected bikes which had flat tires and loose parts. Within 20 minutes we were on our way again! Thanks!

The repair staff is phenomenal! I needed an emergency repair to get back on the road as quick as possible while training for the MS150 and they got my bike repaired the same day! I called a rival in Hurst and was told they would have to have my bike for a week to do the same repair. I didn’t miss a single day of training!
Overall good selection of stuff and helpful staff regarding their products. I bought my bike at a Performance in Houston in 2009 and have had consistently good service.
The only issue I have is that it would be helpful if the staff had more knowledge of the area trails and rides. When asked about local trails or whether they have maps available, they have nothing for their customers. Most of them will tell you that they don’t live nearby but I think a good bike shop makes sure that their employees know the area well enough to answer questions or at the very least have some trail maps printed out. I don’t live in the area either but had to pick my bike up after work and wanted to get some miles in before the sun set so was looking for a local ride.
I stopped by a local shop down the road and they had an answer for me and I was on a trail less than 10 minutes later. (Trailhead was about 5 min away from performance, btw)

I used to buy from Performance back in the catalog days, so it was pleasant surprise to see this store pop up in Southlake. I went by to check it out, and I’m glad I did.
It’s not über-​performance in the elite cyclists sense, but I’d say it will serve the needs of 95% of the cyclists in Southlake (and surrounds).
So here’s what I came away with on today’s visit:
Friendly helpful place. Fun to browse. Many items on sale and the «bargain bin» is worth digging through. Several racks of clothing on sale too.
Bikes purchased here come with free life-​time adjustments, and since Performance has a large number of stores, you may find another near where you are (on a trip, moved, etc.). I wonder is that wooden skuut bicycle (see photo) needs much adjustment?
Performance also has the «Team Performance Buyer’s Club» — You pay to join, $ 29.99 for a year. This nets you 10% cash back, free 2^nd business day shipping on-​line, access to special sales and deals and a 1-​year subscription to Bicycling Magazine. Depending on your spending habits, this could easily pay for itself.
«Happy Hour» discount on Tuesday. Did not get the full gist of this, but apparently on Tuesday between the hours of 12 and 2, there is 10% off deal. I’m not 100% on the hours, but it’s something like that. I may go back next Tuesday and suss this out for sure.
Bottom Line: Big store with lots of options.
PS. Hours listed here are wrong. See my photo for actual hours (updated submitted).