Smoothie Factory

The last two Saturdays in a row they have not been open at 9 am as their hours dictate (including the sign posted on the front door). I called in this morning after seeing they were not open and a guy picks up and tells me «Sorry, I can’t always open right at 9». Either change your store hours or open at 9. Don’t lead your customers to believe you will be open at a certain time when you are not. This kind of poor customer service is what makes loyal customers stop purchasing your merchandise, which is exactly what I will be doing.

Very good! I walked in after a salon appointment next door, the place wasn’t busy so I asked the guy at the counter a few questions about the smoothies and he was super helpful. To my (pleasant!) surprise, most of their smoothies don’t contain yogurt, which is excellent for those of us who are lactose intolerant!
I ended up getting a green citrus smoothie and it tastes very fresh :) I love the flavor of the mint leaves! All in all a good experience.

Convenient to pick up a smoothie after a workout at 24hr fitness. This is a good place to get a smoothie if you like the workout supplements. Otherwise, they’re kind of syrup-​y in a way and I once got the original that ended up tasting a little watered down (possibly too much ice). I think they use a lot of concentrates, not so much whole fruit? And, it always seems to take a while to get a smoothie made, especially if there are other people in line (this isn’t to say the staff isn’t working hard, maybe it’s just a lot to mix up and they’re still learning where things are).
We stopped by on Saturday, during their posted operating hours and the door was locked without any indication if maybe the staff had to step away for a minute, an emergency, etc. Fortunately, we found another smoothie place across the street. Unless we need workout supplements, we’ll probably choose the new place going forward.
Otherwise, they’re average smoothies, but the service is usually friendly.

I love the smoothies but on several occasions the store is closed when they should be open. Usually the last 30−45min before closing.
I would call before you go just to make sure they are open.

Arrived at 4:50 today to a young man closing the door and telling us they were closed because they were out of bananas! We stated we would like a smoothie without bananas and were told they couldn’t do it. When I questioned whether his manager knew they were closing because of this fact and over an hour early he assured me that she told him to close. Unbelievable with all of the stores around them to be able to pick up some bananas. Shut down the whole establishment due to being out of one item?! I will never try this place again.
BTW: they do not post reviews on the Facebook page that are not 5 star.

Delicious smoothies and amazing service! They definitely make you feel comfortable and welcomed. New favorite place for this upcoming summer heat.

I am so relieved to see this Smoothie Factory is under new ownership. I used to enjoy going there but the store started to feel neglected. I hated that the product shelves looked kinda bare at times. The new owners seem great though. They are very courteous and helpful and try to keep my favorite supplements in stock. Will definitely be a recurring customer! 5 Stars here!

Thank goodness for the new management !! I went in the other day, because I seen it was open again. Wow it was so clean, and had nice vibes. The smoothie was delicious, and the employees were really nice. Also they were very patient and knowledgeable which impressed me the most. I never know what I want right off and love to try new combinations of smoothies. I always feel rushed, and like a bother at other smoothie places. Not this time not this place they were eager to explain and suggest some flavor combos. I had a awesome smoothie and will definitely be a regular.

Since the new owner has taken over, this Smoothie Factory is awesome! It used to be dirty and rundown, but now it’s clean! The staff is very friendly! I will buy my supplements from here from now on. The staff is very knowledgeable about them, and helped me make smart choices! 5 stars from me!