Firestone Complete Auto Care

Always great customer service and great help with my vehicle everytime I go on. Would highly recommend.

Worst customer service I’ve experienced. I left my car there in December and they did a bandaid repair with the wrong part. Brought it in today in March and they were back peddling and apologizing they did so and covered that repair. I took my car this morning to my dealer for a diagnostic as a second opinion and they confirmed my suspicions that Firestone put in a bad part. Went to Firestone and they did a repair on my car without my authorization and tried to charge me for it! Crooks, liars, and thieves work here. Stay away!

I’ve always had good experiences at this Firestone location. Unfortunately, today was a completely terrible exception to every other time. I had a 10am appointment to put four new tires on and do a wheel alignment.
At 1pm, I called to check the status as I was not expecting the vehicle to be out if commission all day. The sales advisor told me the vehicle would be done in 45 minutes. I gave them an hour to be safe and arrived at 2:30pm, but when I arrived the car didn’t even have tires on it.
The sales advisor apologized but blamed the service tech and stated it would only be another 20 minutes.
After 30 minutes, the sales advisor asked if he could ring me up b/​c the vehicle was ready. I said okay even though it was visibly not off the rack. I asked if the wheel alignment had been completed, he stated it had so I asked for the print out. He told me he’d get it for me. It has now been over an hour since I’ve paid and the car is just now getting the alignment.
Definitely disappointed.

Another great experience with Firestone. Awesome service and friendly staff. You can count on them no matter where you are. Thanks!

Torey always provided stellar service with reasonable prices. Oil changes, brakes, tires… you name it and I trust them

Went to this establishment for a simple repair-​my wife’s car showed a code for a bad oxygen sensor and we needed to replace both of them. I asked if they could do the work and they said yes. Asked how long-​no longer than 1.5 hours. I decided against the little voice in my head and let them do the work. We are from out of town, I’m having open heart surgery at Cleveland Clinic tomorrow, so it needed to be fixed so my wife will have transportation. After 4 hours they finally admitted that the upper sensor was seized in place and they couldn’t get it out and do the work. By this time it was impossible to get anyone else to look at it, so we are stuck. Stay far away from this place, not even an apology.

I got an oil change today and was informed by the mechanic that I had a nail in the left rear tire at the side and it could not be repaired. My tires are only a few months old. $ 178 later I had a new tire which I still wonder if I really needed it. I posted a photo of the tire with the nail on Facebook and was told by several people the tire could be repaired. Hopefully I was not scammed, but I am feeling like I was.

I’m very distrustful of auto repair businesses in general. But I’ve had good service here. I’ve been using them for about a year now and have been happy overall. They are not perfect, and I’ve had to return a vehicle when a sensor they replaced wasn’t the cure to the engine light. In fairness to them, the service light could have been any 1 of 3 sensors identified by the OBDII code reader. I also understand that some problems can be difficult to identify the first time. Most. Importantly, I’ve not detected any cramming of unecessay services on me. I gave them a 4 since I still don’t have the sensor light resolved. But I haven’t pushed it with them either.

Went there today to have an alignment done, after replacing all my tires & to check the car over for anything additional needed. They’re honest as they only told me what I already knew of & not wanting to sell any additional work that doesn’t need to be done. Other customers were there to get a 2^nd opinion, they were quick, the staff gave outstanding service & I recommend this place to anyone.

You guys are fast and courteous it was a pleasure getting new tires here I would recommend this place to anyone