Costco Tire Department

I used to only use Costco for tires because I like Costco. Had bad service today though. Had a screw in my tire and they wouldn’t repair it even though it wasn’t in sidewall. Said it wasn’t repairable but offered no good reason why it wasn’t. Also, asked for rotate and balance and they wouldn’t do it and wanted to sell me new gites although had plenty of tread still on.

A little slow, No one was in a hurry there. Waited for the counter person for 10 minutes who was no where around when I arrived… but a good $$$ deal on tires. Service was a d+.

Great deal on tires! The guys were extremely helpful in picking the best tires for my car, and never tried to up sell me. Will only use Costco from now on.

after going the tire dept to check in the price of the tires I was interested in I was told to wait until the first week in Jan. 2014 as I could get a better price. That was nice. So I go in on the 6^th of Jan. to make an appointment to get the tires in the ad. However the tires were not available – oh, well. The lady rep told me she could get me an alternate tire and we made an appt. for the 13^th of Jan. Now I go in and NO TIRES after being reassured the tires were available. Why would I make an appt. if the tires were not available. The customer service desk people could not have cared less. No reaction. I have lost much respect for Costco customer service. I just popped across the street and purchased the tires at a better price. Alls well that ends well. I would not recommend Costco tires dept. to anyone.

I might review it at a higher star but the service I did get was smug and the service I opted out of was ridiculously expensive. I have a 2003 spyder eclypse with custom rims and I’ve been able to get tired for them for less than $ 100 each.
I went into this location to check out the deals because the added quality control and hazard service seemed like a pretty nice deal. However, when I went in they said they refused to replace only the front two tires and insisted the couldn’t replace only the front ones to prevent hydroplaning. Maybe it’s a policy they have to make to make sure they have to pay the least out in the quality services they offer with the tires –but to the tune of $ 700 to replace all the tires, I nearly shit a brick, especially since Walmart offers the same services and the same tires AND doesn’t make you buy an entire set for about ¼ less than that, –which I ultimately did.
Part of it was that the rep was also into hard sales which is really annoying because it scares away people more than it secures them, especially with really high priced items. With the advent of the internet, every person going into sales should know that hard sales is bullshit, intimidating and should be avoided like the plague in every industry except loan collecting because it’s ineffective. The first time I asked him for the price of /​one/​of my tires, he had to give me a diatribe about how superior their services were and that they were offering a $ 170 coupon for all 4 tires. I had to actually ask him a second time «Yes… but how much are the tires?» My mother is older and less patient, and she was with me at the time to yell «Holy shit, that’s outragious, 4 tires for $ 870 without a coupon.» She is the mafia mom-​type, if she has a problem, you WILL know it and you WILL know NOW, and you WILL know it in the most brusque manner. The guy simply laughed and said «Oh yeah, well, you know, quality can be expensive, I’m sure you know. Have a nice day!» DIE IN A FIRE, ELITIST OIK, I KNOW WHAT DERISION SOUNDS LIKE

Costco Tire Center in Spark, NV is a very bad, dishonest center. We had very terrible experience with them this Monday morning Dec20, 2010. We drove from San Jose, CA to Reno Friday (Dec18), on Dec 19 late afternoon around 4pm, when we returned to the hotel parking lot and found that one of the tires was flat. We called AAA next early morning and changed the flat tire, then we drove the closest Costco Tire Center. The repair guy said that we had to change the 4 tires since they are all worn out. Those tires are very new, we just had them on last year at San Jose Costco Tire Center!!! We asked them to just change one tire, he said that he could not just change one based on the «LAW»!!, … Finally, after negotiating, we still have to install two new wheels otherwise, he won’t install and we could not drive back home today. He knew that we came from far away! Yesterday, I took my car to SanJose Costco Tire Center and asked them to check if I need to change all my tires. They said «No, they are quite new».
I paid $ 250 for the two tires and obviously I paid $ 125 extra for the one tire that should not be replaced. I will call the center to ask for the reimbursement.
I just want to ask all the customers be aware of this CENTER when they deal with them, be very very cautions about what they say and recommend to do. They are ripping off the customers!!!