Dan The Stove Man

I have been working with Dan the Stove Man to resolve the problem mentioned in my previous review. It appears they let the technician go that came out to my home in Nov and he did not leave adequate records for them to know what had been done or promised. They were also closed during the holidays and that could have been one of the reasons why my phone calls were not returned. I spoke to them 2 times on Jan 5 with them returning my calls. They could find NO record of the part being ordered for my Gas Fireplace and gave me the name of a person who does not work for them who is experienced with Superior Fireplaces. They also are sending me a check for the $ 85 service call which I think is fair since the guy did basically nothing but extend the time for me to get the fireplace fixed. They were very apologetic of this situation and I think they really would have tried to get someone out to fix it had they had someone who could work on it. This is the reason I am updating this review.

This place is a joke. A guy came out to fix my gas fireplace. He claimed that he fixed it and it turned on and worked while he was here. A few days later I turned it on and it would not light~~same issue that he supposedly fixed. I called and left a message explaining the situation. No return call. I left at least 4 messages and not one was returned. I finally called again and got a live person. I explained the situation and they gave me the cell phone number for the tech, (who did not even fix it right in the first place), and told me to call him and explain the problem. I called him and left a message. You guessed it~~~no return call. I then got the owners number and called him and told him my story. He said he would come out and check out the situation. That did not work out either. He then called and asked me for the make, model and serial number so that he could order a replacement part. This was kind of odd since he had not even looked at it so see what it needed. He said that if I did not hear from him in a week to call him back. REALLY! I am done! $ 85.00 down the drain. STAY AWAY!